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BARBER RV SALES & SVC

RV Sales & Service, Auto Sales,
Reviews
2.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%

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Showing 1-1 of 1 reviews
Amelia H.
Aug 2010
2.0
RV Sales & Service, Auto Sales
$80,000
I bought my brand new 2009 Winnebago Outlook from barber RV on June 10 of 2010. I have been experiencing problems with my new RV and the dealership where I bought it which has changed their attitude and don?t seem willing to make my RV match the condition it was supposed to be in when I bought it. I was told that it would be in mint condition, no damage to the carpets or any other items in the unit, and this was not true. When I picked up my RV and took it immediately to a campground, I noticed problems with the unit. The carpets were filthy, there were stains and sticky items stuck to the carpet that made me uncomfortable walking around in my bare feet. I couldn?t believe my brand new RV seemed used and damaged, and when I went back to the dealership they told me they would clean the carpets ONCE, acknowledging that they had failed to clean them for my final inspection. When I took my RV back to Barber on 6-25-2010 to address these issues and others I had found, I was told by the service manager Justin Smith, that they would get to it when they could and that they were weeks behind schedule, and greatly understaffed. Justin told me I was only allowed to have 7 items wrong with the RV at a time. At this rate we would have to take 2 weeks off from work this year just to address warranty issues. Again, I am only trying to get my BRAND NEW WINNEBAGO OUTLOOK to be in the pristine new condition I was promised and expected it to be in. On 8-2-2010 I brought my Winnebago Outlook back to Barber RV because I discovered quite a few new issues with my RV. In addition to the warranty work, I needed a generator exhaust repair and I asked to have rigid valve extenders installed on the 4 rear tires so I could test the tire pressure. I also asked that a quickie flush which I purchased on my own be installed. I was told they had cleared a lot of their workload away and that they would have it repaired by the end of the week. Then I never heard back from them. I called to ask if they had a price on the valve and they claimed they could not find one, and did not know the price. They kept putting me off, but never called me with any info. I was told by Louis Bricker that ?you knew you bought a floor model and I won?t clean the carpets more than once?. The dirty carpet would not come clean because it was used as a floor model, although before I bought it I was told it would be presented to me in pristine condition. Looking at my sales receipt, there is nothing that indicates that I bought this RV ?as is? and I feel that this attitude change is nothing more than a bate-and-switch tactic. On 8-10-2010, after calling many times and getting treated rudely and given no answers, including a time estimate or a price estimate by the service manager Justin, I was told that they had ordered the part, but could not give me a price nor a time frame as to when they could repair the generator. Justin also told me that they had not cleaned the carpet once again. I am beyond frustrated and think that they are committing fraud. As a woman I feel I need help dealing with this difficult dealership and its horrific service department and its questionable selling practices.

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FAQ

BARBER RV SALES & SVC is currently rated 2.0 overall out of 5.

No, BARBER RV SALES & SVC does not offer free project estimates.

No, BARBER RV SALES & SVC does not offer eco-friendly accreditations.

No, BARBER RV SALES & SVC does not offer a senior discount.

No, BARBER RV SALES & SVC does not offer emergency services.

No, BARBER RV SALES & SVC does not offer warranties.