Zodiac Heating & Air Conditioning Inc.

Zodiac has always been excellent with customer service, installation, the quality of work and their professionalism. Everyone one from the office staff, to the installers, to the owners are very personable and professional. This work was done on time, for a very fair price. I did get competitive bids. I plan to use Zodiac for all my Heating & A/C service.

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How did it go.... Well it's still going. Still not fixed.

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It went excellent.  They have been doing work for us for almost 8 years.  I have not ever had a complaint.

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The A/C unit never properly cooled the rooms in the addition.  Addition was properly insulated, but they blamed 2 French doors facing the West as the reason why the rooms couldn't be cooled properly.  They did try several things - they replaced the outside condenser with a larger one (3 ton instead of 2.5), added a duct run to the largest room and even tried a fan booster.  They even capped off a vent to my workshop (which I really wanted).  That didn't work either, Their final statement was "You can only expect to reduce the temperature to about 20 degrees below the current OUTSIDE temperature", so when it was 100 degrees outside, I should expect only to be able to cool the rooms to 80 degrees.  I found out subsequently that was incorrect.  The statement should have been "You can only expect to reduce the temperature to about 20 degrees below the current INSIDE temperature", so if the room is 88, I should be able to cool it to 76 easily.  However, I could never cool the rooms to below 88 degrees.



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|I worked around the problem by installing a standard 11000BTU window air conditioner in the large room (625 sq. ft.).  By itself, the window A/C easily cooled the large room by itself without the central A/C on.



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|A different A/C contractor a few years later inspected the inside A/C evaporator unit and said that the cooling coil was obviously too small.  Even though they increased the outside condenser unit's capacity, the interior coil (and associated air circulation fan) was the problem.  However, that unit is installed in the attic and so the labor involved in replacing it with a larger one was probably more than Zodiac wanted to give me, so they made up the excuse.



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|Zodiac is a small company, but their workmanship is good.  Just get a guarantee that if their work doesn't adequately cool and/or heat, they will replace WHATEVER equipment and/or ducting necessary to get it to work.



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It stopped cooling the house down after three years. They have come out twice and said that nothing was wrong with the unit. I would not recommend them to others.

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There was a small problem and they exaggerated it. The high voltage capacitor was damaged and it needed to be replaced and they said they had to check everything as well. They were late to respond with the quote and I wasn’t happy with their prices. I ended up calling a different company and found that they were less than half the price. I was surprised that their quote was so expensive. My intentions are not at all to damage the companies reputation, but to let them be aware of the this issue.

What I liked the most was their ability to interact with another worker that was here at the same time in a way that was diplomatic. They were very timely, personable and pleasant. It went wonderfully.

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Do choose  Zodiac for installing your new HVAC.  They are professionals.