SHAPIRO APPLIANCE SERVICE

One of the worst experiences I have ever had. I was assigned to Shapiro through my home warranty. Simon came out and assessed the refrigerator. and ordered a part. That took over 8 weeks for him to come back. Both times he moved the refrigerator, pretty standard that the refrigerator is surrounded by cabinets. It was 45 days later I realized that the items in the freezer were not staying frozen. This was not covered by a warranty of any kind and I had to pay for another service fee. They reassigned him to come out and at this visit he says he cannot move the refrigerator but would come back. About a week later I receive a letter that he cannot access the refrigerator, so it is not covered. I called him to tell him that is not right, you said you were coming back. He was a jerk. very rude and unhelpful. Do not use this company. He will take advantage of you and not fix your problem.

After he replaced the part that was sparking - I asked him to take apart the microwave door as there were drips stuck

between the two pieces of glass.  I offered to pay him for the extra time.  His reply was that why would I want to do that? 
It's just going to happen again.    A month later I had another company/repair person here to fix something else.  I asked him
if he could take apart the microwave oven.  He said sure, cleaned it out, put it back together and I have not had any more
drips stuck inside for more than four months.

There was no charge, because it was under warranty. They were just amazing. They were very friendly. They showed us what they were doing and why they were doing it. They opened up the washing machine and cleaned everything up. They immediately saw that the pump was leaking. They made sure that everything was in proper order, and they replaced the pump. I would use them again. They were friendly and informative. Their communication skills were excellent.

SIMON CAME TO THE HOUSE TO LOOK AT REFRIGERATOR AND ASSESSED THE COMPRESSOR AS THE PROBLEM. HE WAS EXTREMELY RUDE, VERY UNPROFESSIONAL, AND CARELESS. HE TOLD US THAT IT WOULD TAKE FIVE DAYS BEFORE WE WOULD HAVE OUR REFRIGERATOR FIXED. WE ASKED FOR ADVICE ON WHAT TO DO IN THE MEANTIME AND HE RUDELY SAID, "YOU HAVE NEIGHBORS DON'T YOU? USE THEM, OR YOU COULD BECOME A VEGETARIAN AND EAT VEGETABLES THAT DON'T HAVE TO BE PUT IN THE FRIDGE". HIS ASSESSMENT WAS INCORRECT. HE WAS THE WORST SERVICE PERSON I HAVE EVER DEALT WITH.