Reliable Roofing

Very smooth sales people. The project went well, but once we had a complaint it was very hard to get the two guys we made the deal with to respond to us.

They will charge you 4x what the work is worth. The inspector/salesman will cheat you and deceive you. I have never dealt with a more lying, bait and switch, pressure you to sign company in my life. beware seniors they will try to cheat you out of your money.

I was under a scheduling crunch to have the roof replaced, and they came through for us. The finished job looked great at first, but then I began to notice nail holes that had punctured all of my soffit boards under the eaves of the entire house and garage. I was told I should have known this would happen as a certain length nail had to be used. If I had been told this, I would have said *No* The company did send someone out multiple times to fix the damages, but it took a lot more time to resolve than I would have liked.

My experience with Reliable Roofing was great from start to finish. Everyone was prompt, professional, and friendly. I’d recommend Reliable Roofing to anyone looking for a great contractor.

The painters who painted my stucco home and garage did a good job in general. I was pleased with their work. However, when I notice a spot or two that was overlooked, they corrected the problem right away.

The General Managers were friendly, knew the product and was able to start the project the next day. The roofer project was finished on time and it looks great. We added interior painting after the roof was completed. Nice job.

Professional and reliable

Terrible customer service and rude!

Always on time and would leave the property spotless like they were never there.

Kabo was informative, courteous and reliable.

It took two weeks to complete this job, otherwise, they did great work!

Way over priced for leaks!

What I couldn't figure out is why Reliance Roofing sent (2) Project Managers Advisors to inspect my job and determine estimates, repair strategies, and overall costs and time involved. They spent two hours with me drinking coffee-which I offered and we proceeded to talk about the project, and as well, get to know each other . Business is done by developing trust in a relationship and those expectations run high in most when hiring a complete stranger to work on your personal investment.. After agreeing to do business with them, I signed a contract with a starting of March 9th and a closing date of April 3rd. Sounded fantasstic. I gave them a deposit to guarantee the work and honor the contract. The Project Managers stated that they wanted to start the job on March 8th and no later than March 9th. My wife and I cleared out the work areas and took a day off from work. They never showed up. They didn't call, text, email or communicate whatsoever. As a matter of fact...I NEVER heard from Reliance Roofing until I called them on April 4th to ask them for my deposit back, and I also inquired why no one bothered to fulfill their contract? I asked them why they didn't honor their end of the deal. The response came from the Accounting Department stating "...guess they ran into a scheduling issue..." After waiting for (1) month...this was not the type of response I expected to receive . It wasn't professional, demonstrated a lack of respect for their client, and demonstrated a lack of responsibility To further illustrate what had transpired....I hired another company and they fixed the repair the same day and it wasn't even close to the same area Reliance Roofing wsa going to work on. I would strongly recommend that you keep your guard up with Reliance Roofing. It's unfortunate I had to write a negative review....as most reviews were extremely positive .....which I why I hired them in the first place. They completed misrepresented themselves and I wouldn't recommend them to anyone that is concerned on making sure that their peroneal investment is in good hands.

Excellent jab good people

Sam was great. Came over to inspect and give me a quote. Worked with me on financing. Scheduled the roofing project within a few days. Frank who did the job was very meticulous and hard worker. Great job.

They work with you to get financings, their very flexible

They came over for an inspection/estimate in a timely manner even they were busy with many other roofing projects during the recent rain storms.They made all the necessary repairs in a very timely manner. Greatly appreciated. Did a good job cleaning up afterwards. Appears to be a very professional organization.

I went with Reliable largely for the glowing reviews and professionalism displayed by the men who came to give me an estimate. The reviews must have been written by employees, because once my signature was on the contract, the project became a nightmare. The Project Manager never came to the project, although he was available by phone. Unfortunately, he always had to research any question, and never got back to me with an answer. If he said the crew would be out the next day, they did not show up, if he said they would be working on Saturday, they showed up the following Tuesday. No one spoke coherent English. I begged for weeks to have the building supplies and mountain of paper and plastic trash removed from my front yard before the winds distributed it throughout the neighborhood and my HOA issued a fine. They finally took the waste, but I still have all the building materials, although they did at least pile it in the side yard. Home Advisor gave a price range of a high end of around $30,000. My estimate was around $36,000. Once the roof had been torn open, it jumped to $53,000. Save your money, time, nerves, and patience and keep looking for a more reliable company than the Not So Reliable roofers.

Excellent job so far Has not rained yet Knowledgeable professional and understanding and kind

The customer service from Reliable Roofing was outstanding. When I first scheduled my appointment with them it was to inspect some leaks that had started during a heavy rainstorm. Sam and Berj came by to inspect my roof and found multiple areas that needed attention. Sam walked the roof with me and showed me all the areas that needed to be fixed. After seeing the damage first hand I knew that a simple patch job would not fix this. Sam and Berj went over the entire process of replacing the roof in great detail. When they left I felt confident that this job was going to be handled well. After the removal of the old shingles, it was discovered that the decking and multiple other areas of the underlying structure of the roof (I do not remember the exact terminology) were in terrible shape. Again Sam walked the roof with me, showing me all the areas that needed attention. I could see for myself that this job was about to swell in scope and price. Basically, the price tripled from that point. I will admit I felt a little pressured to just go with the recommended repairs as my roof was exposed at that point and there was another rain storm coming. As far as I can tell the work was done well, but the overall cost was a lot more than I had ever expected to pay. This is partially my fault for not doing more research on pricing before the inspection. If I had I would have had a better idea of what a job like this costs. One thing I wanted to add is that after the job was done, my front yard had a lot of debris left over from the roofers. I asked that they clean up the yard, expecting it to look as it did before the job started. I guess as expected after a job is completed, the cleanup job they did was mediocre. There was still a handful of debris on my lawn, which I just ended up picking up myself. May not be the biggest deal, but I expected after paying that much money for the job the least they could do was leave my yard looking the same. Overall I am happy with the look of the new roof and again, Sams customer service was good. Definitely on the pricey side, but I am hoping this roof is going to last for a long time. On a side note, and this has absolutely nothing to do with Reliable Roofing, Home Advisors scheduling system is garbage. They made mistakes on every appointment. The only time the appointment time was right was when I scheduled it directly with Reliable Roofing. If you hire anyone off of Home Advisor, contact them directly. Do not let HA do the scheduling for you.

The team did a great job repairing the leaks in my roof. We did this early enough in the season to get through the rest of the rains without incident. Thanks so much!

I was impressed with the project manager but they left a bit of mess behind

They roofed over an active vent. They immediately got it fixed. Partially my fault.