AZ Air Conditioning and Heating

Their team showed up about 8 am, and when they left at 8 pm, everything was up and running, we had been trined to use it, and the place was spotless. I used AZ in the past at another property for repair and maintenance, and I have always been happy with their work. Their crews are the best.

They were great. It was nice. They have great service. They were great people.

Well, great job, very knowlageable, courteous and efficient

I love this company. They were honest, very professional, and very knowledgeable. I highly recommend them.

I use their service a lot. The service was great. they were punctual, professional, and know what they were doing. I would rate them A+

Very efficient and clean job. I felt that I can trust this company and I will definitely recommend them to my friends

They are reliable, they show up on time. They do the job. they are quick and clean up.

They installed a new HVAC 5 years ago. The price was average. They were puctual and clean. Installation was not exactly smooth--the first unit they brought over didnt fit into the space and another model had to be used. it seems like they should have known about that initially. My main problem with them is that while most service techs that came out for yearly maintenece were honest and forthtight, the last one I had at the end of the warranty period was focused on upselling additional equipment and service after the warranty expired. That guy outright lied to me about nonexistent problems, which I proved to him to be incorrect, and then he went away frustrated. Due to this one bad experience, and my warranty ending on the HVAC I purchased, I will not use their services again and will switch to other service providers on Agies List.

We have a bi-annual contract with them and they come out twice a year to service our units. They do an excellent job. I will definitely recommend them and absolutely use them, again.

We are now 7 months since the installation and still do not have final approval. The first inspection failed since they did not get a structural engineering report before putting the furnace the attic. It also failed since they did not provide appropriate attic access to the furnace. The most recent inspection was on 7-3-2017 and it failed again. The inspector says there must be a firewall barrier in the attic between the attic area over the garage and where the furnace is installed. AZ is now refusing to remedy this situation and is leaving us with an system that may be a fire/safety hazard and has not final permit approval

Just one technician. Jessie. Always been servicing. His work is good. Nice and clean. Very prompt and professional. Everything is great around him.

AZ Air was great, but I had a bad install. I have leaks. Every other year, I still have a stain in my ceiling, and they have to come fix it. Their job was great, just their install was bad. I love my AC, and the work. The install has been leaking. I had a brand new roof. I did this the same time with the brand new fifty year roof. You would think I wouldn't have the problem. They blame the roofer. They were the one who finished the job. The roofer had us up on the roof. Everyone was there. They were suppose to do it right. I gave them a chance. They had a chance to do it again. I have leaks. Every other year I have leak in my ceiling. It was installed on the roof.

They went through another company. This company was contracted to do the work through the other company.

At that point we decided that one of my furnaces needed to be replaced. They had previously replaced my upstairs furnace and installed air conditioning. I have been using them ever since they installed my first service.

I delayed writing this review until both the air conditioning and heating portions of our new HVAC system was evaluated (July for A/C; December - January for Heating) It is hard to believe you can still find high quality and reliable people these days, and thanks to Angie’s List and Costco, you still can. We contracted to have a new HVAC system installed in our house and AZ Air’s price was almost the same as two other bids. Their installation team consisted of five to six people who worked a 12 hour day to complete the job. They laid out all the equipment and hardware in the back yard so everything was visible and easily accessible. They worked as a unified team with a team leader coordinating the entire installation, each knowing what to do and guided by their lead man. When it was necessary, they asked questions before proceeding to avoid any problems. The new HVAC system was installed in July, 2016 and at the completion of the installation, they performed a functional check of both the air conditioning and the heating operations. A few days later, AZ Air’s Quality Team reviewed the installation of all equipment and checked the performance and settings of the entire HVAC system. Having the HVAC installed in July, we didn’t have the opportunity to check out the heating system portion and the air flow balance for each room until the weather turned cold in December. As one might guess, it is very unusual to hit everything perfectly the first time. In this light, AZ Air was extremely cooperative and responsive in scheduling a time to have their technician return to make the required adjustments to achieve the desired air flow balance. Although it took several callbacks to resolve adequate heating of the primary bathroom, the most significant factor was AZ Air’s commitment to resolve this problem. A decision was made as part of their final callback to increase the dust size to the bathroom from 5” to 7” and change the location of where the duct was attached to the plenum. We very much appreciated the techs who asked good questions and answered any we had. In addition, we also recognized and appreciated the support we received from Monique and Flower in their follow up of our emails. It was definitely good customer service. Just as supportive and responsive as the Installation and Quality Teams was the Rebate Group. They provided the necessary documentation for us to obtain Federal, State and local utility energy rebates.

Very fast and very high quality work. They have a large team, with specialists every aspect of the job.

5.0 star rating 9/28/2016 I'm the worst customer that a contractor would ever want to encounter. I've worked in the construction trade and I know good from bad. I'm not going to say that my experience was perfect, but I will say that I received the best customer service that I could have hoped for. The manager Anna took care of all of my issues....professionally and quickly. I always felt like the contractor cared and did whatever they could to make me feel like they truly cared about me. I would recommend AZ to anyone who was having a home climate control system installed. Whoever hired Anna got very lucky.

I'm the worst customer that a contractor would ever want to encounter. I've worked in the construction trade and I know good from bad. I'm not going to say that my experience was perfect, but I will say that I received the best customer service that I could have hoped for. The manager Anna took care of all of my issues....professionally and quickly. I always felt like the contractor cared and did whatever they could to make me feel like they truly cared about me. I would recommend AZ to anyone who was having a home climate control system installed. Whoever hired Anna got very lucky.

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The 5-man crew arrived on time at 8 a.m. and went to work immediately.  They put down drop clothes to protect my floors and covered my furniture with plastic.  There was very little talking among the men as they worked.  With the exception of a short lunch break they worked continuously until after 7 p.m. to finish the job.  Their clean-up was very good.

There was slight damage to a window screen during placement of the compressor but AZ promptly offered to reimburse me the cost for replacement.

The day following installation a 2-man team arrived on time and spent almost 2 hours going over all the work that had been done.  Then they thoroughly tested the system to insure it worked correctly.

I would recommend this company to anyone in need of a new system or repair of an old system.

Their customer service was exceptional.  I dealt with Christine who listened to all my questions prior to installation and answered all the questions.  She provided outstanding customer service. both before and after the installation.
 

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