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Founded 1983 • With Angi since September 2012
7837 Sepulveda Blvd
Van Nuys, CA 91405
03/11/2018
Cara S.
The service at Arcwood is the worst I have ever received. The staff is condescending and unprofessional. The woman, who claimed to be the owner, ordered the WRONG crown moulding for us. We brought in a sample of exactly what we needed and she ordered us something completely different. We then brought back the incorrect moulding and left the it at the store, because it was unusable and she is refusing to reimburse our money. Rather than just admitting that she ordered the wrong item and reimbursing our money, she laughed and said that I should dispute it on my credit card and to go ahead and write a bad review. The owner also finds it funny that I would be upset with such a small amount as $40 -- It is not about the amount. It is the principal. If you depend on an expert to order something for you and they order the wrong merchandise - I should not have to be stuck with it or pay for it! No matter how much money it was ... it was their mistake. And THANK GOD it wasn't a bigger order. If we had ordered more, this would be much worse. I expect that when I go into a store with a sample, if they can't find something similar, they would just say so. This is not the kind of customer service that I would expect from anyone. Please don't give these people your business!
Description of Work
PURCHASED CROWN MOULDING
Category architect
General building contractor. Specializing in custom kitchens and bathrooms. Complete interior design and planning. Additions and new construction. Custom carpentry, tile and stone work.
At IND construction, we believe that the heart lives where the home is. We do more than construct homes; we commit to caring, design & beauty. Why IND? High-Quality Homes With High Standards Of Excellence! For over 14 years, IND Construction has offered Design & Build construction services throughout Los Angeles and the San Fernando Valley. We specialize in residential remodeling, including New Construction and Custom Home Building, Additions of All Types, Complete Home Renovations, Kitchens and Baths, Design, and Planning. We help take your blue-sky concepts and turn your dream remodel into a reality! Our commitment is to preserve the origins of the structure, integrated with our specialized interior designs. As a fully licensed (License #937833), bonded & insured remodeling company, we are reliable, trustworthy & reputable. From our family to yours, our #1 goal is your satisfaction! Services Provided Accessory Dwelling Units (ADUs), Custom Home, Garage Building, Guesthouse Design & Construction, Home Additions, Home Remodeling, New Home Construction, Bathroom Remodeling, Kitchen Remodeling Awards * NKBA - National Kitchen & Bath Association * NARI - National Association of the remodeling industry * Best of Houzz Service Award, 2014-2016 * 2012 Angie's List- Super Service Award
FREE estimates and 10% off for Angies List members! A.G.A Construction, Inc. is a licensed, bonded and insured, full service construction company. We offer services in both residential and commercial remodeling including, but not limited to, new construction, room additions, kitchen and bathroom remodeling. Our mission at A.G.A Construction is to provide excellent customer satisfaction and top quality work. We work hard to maintain high standards of exceptional customer service and superiority that has become expected of us over the years. Whatever your remodeling needs are, we take the necessary time to discuss with you the wide variety of options, products, styles, specification and your desired budget available in order to make your vision a reality. When working with our team you can be sure that your remodeling project will exceed your expectations. With any remodeling job, a project is only as good as its foundation. The same is true for our company, which is built on a foundation of trust and strong relationships with our clients. As our saying goes “When we are done, you will be happy, and until you are happy we are not done.”
Home Improvements,Home Improvements
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Arcwood Inc. is currently rated 1 overall out of 5.
Arcwood Inc. is open:
No, Arcwood Inc. does not offer free project estimates.
No, Arcwood Inc. does not offer eco-friendly accreditations.
No, Arcwood Inc. does not offer a senior discount.
No, Arcwood Inc. does not offer warranties.
Arcwood Inc. offers the following services: Home Improvements,Home Improvements