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Founded 2000 • With Angi since February 2012
14841 Archwood St
Van Nuys, CA 91405
I don't expect a "customer is always right" mentality from any company, but I do expect that if a maid crew claims that I didn't pay them in full that Amaidzing's customer liaison or owner would call me to get my perspective (and any money that they were owed), not talk behind my back about a supposed dispute that I was never even aware of until the next maid crew inadvertently told me about it. I then figured it was a simple misunderstanding that could be cleared up with customer liaison Susanne over the phone; however, Susanne says she "forgot" to tell me about the dispute related to my last appointment and now does not want to talk about it. In short, apparently, when a new maid crew came to our house for the last visit, they claimed that they stayed over their time and that I refused to pay them for the "extra time." Which would be a valid reason to then warn the next crew to confirm the cleaning duration ahead of time as Amaidzing did...if the first dispute had ever happened. Indeed, if memory serves me, that crew actually showed up 10 minutes late to the previous visit and that caused then to stay 10 minutes late. I paid them for the full time, and, had they told me that they couldn't stay the "extra" 10 minutes, I would have said that was OK too because I understand they have a busy schedule. We used them for 4 years and always paid in full, despite all the times they were late, broke our dishwasher, misplaced items, left streaks on the mirrors, and threw hair down the toilet. Anyway, I guess this is a blessing in disguise as it will free us up to find a maid service that communicates properly. Had I been told there was a dispute about the billing immediately after the service call, I certainly would have worked it out with them immediately. Don't use this company unless you want misinformation spread about you without them even asking for your perspective. Sigh.
Description of Work
House cleaning, depending on the space and level of cleaning needed, anywhere from 60 minute cleanings to 120 minute cleanings.
Category house cleaning
Service Provider ResponseWe love all our customers. We love this customer, who's used us 41 times since March 2012. It seems extreme to give us three "F"s and dump us simply because we don't "communicate properly" ...especially since her complaint includes poor service, none of which which was communicated to us prior to its worldwide broadcast in an Internet review. . It's also unfortunate no reviews were forthcoming from our forty successful visits, and that her literary gifts only surfaced when told we couldn't clean her 4-bed 3-bath house in 1:30, based on discussions with previous crews. . Anyway, we still love this customer, and thank heaven no "misinformation is being spread" by her. Amaidzing: feel the love.
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Janitorial, Maid Service, House Cleaning, Apartment Cleaning, House Cleaning Services & Janitorial Service
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Amaidzing Inc is currently rated 2 overall out of 5.
Amaidzing Inc is open:
Amaidzing Inc accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Amaidzing Inc does not offer free project estimates.
No, Amaidzing Inc does not offer eco-friendly accreditations.
No, Amaidzing Inc does not offer a senior discount.
No, Amaidzing Inc does not offer warranties.
Amaidzing Inc offers the following services: Janitorial, Maid Service, House Cleaning, Apartment Cleaning, House Cleaning Services & Janitorial Service