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AG Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
About AG Heating & Air Conditioning For as long as people have lived in Southern California, they have had a need for quality home air conditioning and HVAC care. Our hot, dry summers and desert-like conditions can be unbearable without some relief, and with the explosion in population in the 1950s came increased demand for quality home and commercial heating and air conditioning services. At AG Heating & Air Conditioning, we’ve served Southern California and the surrounding communities since 1989. We started small, like many companies do, but our dedication to high quality service at an affordable price remains unwavering. As our success continued, we have been able to expand throughout the Southland, and today we offer services to every community in the greater Southern California area. We’ve seen the industry change and our highly trained personnel have kept up with every step of the way. As a result, we can offer you the very best service for installing, repairing and maintaining your heating, cooling and indoor air quality products. Contact us today and let us show you what we can do!
Business highlights
Emergency services offered
36 years of experience
Services we offer
(Electric / Solar) Attic fan's, Attic and Wall), Complete Air Quality Testing, Insulation (Basement, Repairs and Replacement systems., System Preventive Maintenance, Tankless (Gas/Electrical) Water Heaters, Water Filtration Systems, Whole House Exhaust Fan
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.769 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 12% | ||
| 1% | ||
| 1% | ||
| 3% |
Showing 1-25 of 69 reviews
Brian R.
Aug 2021
It was very good.
Dan M.
Nov 2017
....................................................
Dave H.
Aug 2017
The work was done well but getting the city inspection done/scheduled/rescheduled/finished has been more than frustrating. I have called numerous times (5) to speak with someone at this company. I have left messages with several different people only to be told that they will get right back to me - only to be ignored. I have had to file for an extension of the inspection with the city (AG told me I did not have to). The extension expires in one month and I cannot get anyone to speak to me about the inspection. Bad business practices and simply rude.
Richard K.
Apr 2017
It went very well. They did a thorough check and everything is working. They were puctunal and professional.
Elliot W.
Mar 2017
They're actually pretty quick. They showed up right on time. One person came out to complete the service and it took close to 3 hours I believe. They put the system in my house originally 10 years ago and I have been using them to maintain it ever since. I did have one other company come out just because I got the name wrong when I was trying to remember it once. They charged twice as much to do the same thing. I think it's a company trying to rip off the good name of the company I have been using.
Esteven M.
Apr 2016
unknown
WILLIAM S.
Apr 2016
unknown
Barbara R.
Mar 2016
unknown
Bruton P.
Mar 2016
They come here twice a year. It's just fine. They're fine and they're good. They've been good to me. They're pretty pricey. I feel like I got good workmanship, good craftsmanship and good installation but it wasn't cheap.
Elliot W.
Dec 2015
I bought a service contract from them, but they refused to honor it. I was told that the service that's clearly stated as included in the contract isn't included and that I would need to pay an additional $99 for a service call if I wanted them to come out... after paying $16 a month for over a year to have the service.
Scammers. Total bait and switch. Unfortunately for them, I still have my contract and will be taking them to court.
Scammers. Total bait and switch. Unfortunately for them, I still have my contract and will be taking them to court.
Response from AG Heating & Air Conditioning
"When we reviewed your post, we sincerely wished that we could have had the opportunity to discuss this issue with you prior to your post on Angie’s List. We believe that we could have resolved the issue without involving any outside entities. We want all of our customers to know that we are here for you. Our philosophy is built on client relationships, and AG has always dealt with our clients from that perspective. There seems to be some confusion related to the exact nature of the preventive maintenance club contract. The contract that you have is exclusively for preventive maintenance. This means, either bi-annually or anally, AG comes to your home and performs a multi-point inspection of the system, and changes the filter. This is strictly an inspection and does not involve any type of repair(s). This is entirely different then a service contract, which infers that if your system/unit is not functioning, you call AG and for some nominal fee, we will provide the parts and labor to fix the system/unit. Because you have the preventive maintenance club contract; if the system’s warranty has expired then we would have to charge the $99.00 service charge plus parts & labor. However, if the issue involves parts or equipment under warranty, then the charge would be waved. Unfortunately, we would have to diagnose the issue before we could determine if the warranties still applied. Contracts can be complex in nature, especially related to the application of the warranties. This is why we encourage all of our clients to consult us prior to making any decisions about the system service, repair, or maintenance. We would still like to discuss the issue with you and that is why we left you voice messages about it. Please call us at your earliest convinces (818) 988-5388 ext. #244 so we can discuss the issue. Thank you for your post and Happy New Year."
Sherry S.
Jul 2015
Installation was good. The installation crew was polite and professional. HERS inspection was very good. The only problem was the follow-through with the city of Santa Monica inspection. First inspection failed and needed a correction with a fuse box outside of our home. The correction took a couple of days and then another week before the Santa Monica city inspector came back to give a final "ok" for the correct fuse box. I was the one to make the follow-up calls with AG Air to make sure they had someone come back out to fix the problem with the fuse box outside of our home. Working with the city of SM is really, really difficult and very frustrating.
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning considers it our responsibility to do the job right the first time. Thanks for your review and comments."
Annette B.
Jul 2015
unknown
Response from AG Heating & Air Conditioning
"Efficient use of time is how we provide such good value to our customers. When we arrive, we are ready to install your new equipment and return your home to its original condition as fast as possible. We appreciate your comments regarding your installation."
Michael W.
Apr 2015
.
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning appreciates your patronage. Thank you for your comments."
Jeremy K.
Apr 2015
Great.
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning values your opinion of our service, and we are proud to serve our customers."
Brian R.
Feb 2015
unknown
Response from AG Heating & Air Conditioning
"Thank you for your comments and evaluation, and AG Heating and Air Conditioning will strive to increase our performance."
Michael B.
Jan 2015
AG provided one of 4 estimates. Theirs was competitive. Ivory was the saleperson. He was thorough, professional and respectful. He did not try to sell unnecessary items, very upfront without pressure.
AG was very accommodating with scheduling. His crew worked efficiently and cleaned up after themselves.
Overall, they delivered everything I asked for with no surprises. I would highly recommend based on my experience.
AG was very accommodating with scheduling. His crew worked efficiently and cleaned up after themselves.
Overall, they delivered everything I asked for with no surprises. I would highly recommend based on my experience.
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning is proud of our fast and efficient installations. However, we always keep quality in mind during the entire process. We genuinely appreciate your patronage and your comments about our service."
Sharon G.
Jan 2015
I was hesitant to use AG because of recent Angie's list reviews. I wanted to get 4 estimates, and because their overall rating
was high, I included them. Dushaun came to give us an estimate. He was very professional and thoroughly explained the furnace we would need. He felt we could get by for a while with the air conditioner and ducting system we had. We decided on our own to replace our 10 year old air conditioning unit. The two teams of installers that we had over a two day period were just amazing. They were prompt, friendly and kept everything very clean during a very dirty job, They worked extremely hard all day and would not even stop to eat the snacks we provided instead they took them with them at the end of the work day. It was the crew that
discovered that we needed a whole new duct system. They showed me the holes and the amazing amount of dirt that was in
the ducts. Clearly, they needed to be replaced. There was some confusion over the filter system we needed and I was initially
disappointed when a different crew arrived on the second day of installation. The second crew proved to be excellent and the management handled the filter issues very professionally. I was also impressed with the the call I received a couple of days
after installation from John their head of Customer Relations to access my satisfaction with the job. John not only gave me a questionnaire on satisfaction, he spent a significant amount of time answering questions about the equipment. I asked him about the company's maintenance programs. I never experienced any "hard sell" regarding these programs at any time from anyone that I dealt with in the company.
was high, I included them. Dushaun came to give us an estimate. He was very professional and thoroughly explained the furnace we would need. He felt we could get by for a while with the air conditioner and ducting system we had. We decided on our own to replace our 10 year old air conditioning unit. The two teams of installers that we had over a two day period were just amazing. They were prompt, friendly and kept everything very clean during a very dirty job, They worked extremely hard all day and would not even stop to eat the snacks we provided instead they took them with them at the end of the work day. It was the crew that
discovered that we needed a whole new duct system. They showed me the holes and the amazing amount of dirt that was in
the ducts. Clearly, they needed to be replaced. There was some confusion over the filter system we needed and I was initially
disappointed when a different crew arrived on the second day of installation. The second crew proved to be excellent and the management handled the filter issues very professionally. I was also impressed with the the call I received a couple of days
after installation from John their head of Customer Relations to access my satisfaction with the job. John not only gave me a questionnaire on satisfaction, he spent a significant amount of time answering questions about the equipment. I asked him about the company's maintenance programs. I never experienced any "hard sell" regarding these programs at any time from anyone that I dealt with in the company.
Response from AG Heating & Air Conditioning
"Efficient use of time is how we provide such good value to our customers. When we arrive, we are ready to install your new equipment and return your home to its original condition as fast as possible. We appreciate your comments regarding your installation."
Gail H.
Nov 2014
This was a free estimate. Edson was prompt and courteous. He thought that he would need to build a filter rack. The replacement furnace would be a Lennox brand, 70,000 BTU, 80 % efficiency. He was pleasant and professional. Said he could start quickly if it was wished. He called me and gave me his evaluation shortly after visiting the house. His price was the highest of the four bids taken.
Response from AG Heating & Air Conditioning
"Thank you for the opportunity to provide you with an estimate for your home's furnace replacement."
Valerie K.
Nov 2014
Harry came out on Tuesday and did the maintenance, and he only spent half the time that it usually takes. Assuming I didn't get all the servicing done properly. I told him when he came in that I don't get much air in the kitchen. He said he would check it. After coming back down from the attic he said the duct was "busted". That I needed to replace half the ducting or I could choose to replace all the ducting at one time. He said he would call his supervisor and get a price and try to come back the same day and do it or the office woud call me the next day.
The office never called me back and I called them three times during the week and always got the same answer, we will call you back, and by Friday afternoon I gave up. I called Kilotwatt and they came out within the hour. I told them what Harry said, from AG, and that I needed them to replace half of the ducting. They said they would go up and check it. They came down and said the ducting was not busted. The ducting had just come disconnected from the holder at the joint. It took them 10 minutes to fix. They even came down with a picture on their cell phone so I could see exactly what was wrong with it.
I have used this company for about 4 years and also have had them at my mother's doing servicing and repair work. I am so disappointed that this company would send out a service person like this and then they won't respond to my phone calls and just left me hanging.
The office never called me back and I called them three times during the week and always got the same answer, we will call you back, and by Friday afternoon I gave up. I called Kilotwatt and they came out within the hour. I told them what Harry said, from AG, and that I needed them to replace half of the ducting. They said they would go up and check it. They came down and said the ducting was not busted. The ducting had just come disconnected from the holder at the joint. It took them 10 minutes to fix. They even came down with a picture on their cell phone so I could see exactly what was wrong with it.
I have used this company for about 4 years and also have had them at my mother's doing servicing and repair work. I am so disappointed that this company would send out a service person like this and then they won't respond to my phone calls and just left me hanging.
Shaun M.
Oct 2014
Victor was professional and honest. He made me feel super confident everything was done correct and professionally.
Response from AG Heating & Air Conditioning
"At AG Heating and Air Conditioning the customer is always our number one priority. Thank you for your valuable opinion of our service."
Lolito M.
Oct 2014
unknown
Response from AG Heating & Air Conditioning
"Dear [member name removed]: Thank you for taking the time to complete the Angie’s List review of AG Heating and Air Conditioning concerning your recent service call. When our technician evaluated your home’s system he found the condenser fan motor not running. He immediately checked the dual run capacitor and it was faulty, and he replaced the run capacitor. The unit was running normally when he left. Under these circumstances there was no reason to check the refrigerant level, because we discovered why the unit was not cooling. Every time the refrigerant is checked, the system looses refrigerant pressure, and we would not want to reduce the refrigerant pressure unless it is absolutely necessary. We would have really liked the opportunity to speak to you about this issue but unfortunately, we were never advised by you that the unit was not cooling to your satisfaction. We would have gladly checked the unit for you. Sincerely, John F. Karr, MBA., M.Sc. Customer Relations Manager AG Heating and Air Conditioning 14620 Keswick St Van Nuys, CA 91405 818-988-5388"
Reid W.
Sep 2014
unknown
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning is proud of our fast and efficient installations. However, we always keep quality in mind during the entire process. We genuinely appreciate your patronage and your comments about our service."
PING X.
Sep 2014
The crew were on time and professional. We are very happy about the service and would recommend to all homeowners.
Response from AG Heating & Air Conditioning
"Professional service is the cornerstone of AG Heating and Air Conditioning’s commitment to our customers. Thanks for your evaluation of our service."
Lloyd C.
Jun 2014
Ivory was very helpful setting up our order and the installation team were quickly and professionally took care of the equipment.
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning understands timely service is essential for our customers, which is why we work efficiently for you. Thanks for your patronage."
Greg M.
Jun 2014
They did a bit of hard sell on me. In the end it paid off. It did work in my favor. They were pushy a little bit. They did really try to earn my money. They equally worked as hard on the project. They were in and out of my house and did this massive job in two days. The quality has been good and I haven’t had any problems so far. Their follow up has been great which was a big surprise to me.
Response from AG Heating & Air Conditioning
"AG Heating and Air Conditioning is proud of our fast and efficient installations. However, we always keep quality in mind during the entire process. We genuinely appreciate your patronage and your comments about our service."
Licensing
State Contractor License Requirements
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FAQ
AG Heating & Air Conditioning is currently rated 4.7 overall out of 5.
AG Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, AG Heating & Air Conditioning offers free project estimates.
No, AG Heating & Air Conditioning does not offer eco-friendly accreditations.
No, AG Heating & Air Conditioning does not offer a senior discount.
Yes, AG Heating & Air Conditioning offers emergency services.
No, AG Heating & Air Conditioning does not offer warranties.