T&M Home Services

We could not be more disappointed in the lack of quality and numerous items left incomplete. We feel that Tom broke every promise he made, especially about performing top quality work. We paid Tom over $26,000 to install flooring throughout, paint the entire interior and do two minor support beam repairs and various other small jobs that he never got around to, yet we feel we paid for. We have several walls that never got their 2nd or 3rd coats of paint, areas out of immediate view left completely unpainted, and door frames that were damaged and not replaced as instructed. There are paint speckles all over the house, on every window and areas on the floor where spilled pain was rubbed into the grain. Yesterday one of the closet shelving units Tom hung came crashing down; looks like he missed the support beams entirely. We had to buy an extra box of flooring material because they wasted so much of it with bad cuts, there was not any left over. We had to buy more because after the floor was installed one of the workers burned an area by knocking over a lamp and not noticing. One of the most disturbing issues was that there were underage family members working on site. Everything they did they did wrong because they got no guidance from their crew leader. Tom himself said he was unhappy with much of the work and promised to “fix everything” and did not; not even close. Tom must have said a dozen times, “I don’t want just this job. I want all your jobs.” And in the beginning we planned several other projects for him to do. But after the poor results of the first phase, and then, when we weren’t willing to commit to a 30k deck build after he repeatedly refused to provide us a written estimate, he just vanished, leaving all those promised “touch ups” undone. Every one of my door frames looks like the pic below. They said the new floor was too low but we stipulated in the contract that any and all door trims would be repaired or replaced. Communicating with Tom is a nightmare and after the fact we learned that had he called us and explained, lots of time and money would have been saved. Seriously, do not believe what this guy tells you. Considering the very poor quality we feel we were grossly overcharged. Hire someone else. The pics below are just A FEW examples.

Trying to find a General Contractor to do work is no easy chore, especially in CA where codes and regulations have gone beyond ridiculous! I am not sure how these folks can even stay in business. I have an older home that had a kitchen floor that bounced like a trampoline. Tom came in and gave me a very fair estimate of repairs of what I envisioned was the problem. While I had envisioned the worst, Tom quickly discovered exactly what was going on and now the floor is like walking across a concrete slab. The one thing that caught my attention was the statement he made about "doing a repair that would like what he'd do to his own home". I sensed integrity and work ethic that is "old school" and that showed up in workmanship and attention to detail. I will definitely bring T&M back to my home for more work. Tom is punctual, returned my calls, and overall was a pleasure to deal with!