Payless Heating & AC
About us
With over 25 dedicated employees and 20 years of HVAC experience, we at Payless Heating & Air are proud to offer cutting edge solutions to your indoor comfort needs. We provide easy 100% financing backed by our 100% money back guarantee.
Business highlights
Emergency services offered
23 years of experience
Services we offer
Residential & Light Commercial Heating & Air Conditioning Services. We focus on the repair and replacement of all central HVAC brands and provide our clients with NATE certified installers and technicians.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.02 Reviews
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Showing 1-2 of 2 reviews
Stella P.
Mar 2015
They were professional and timely. I could get the work done cheaper, but at this time there was a high demand for air conditioning and other companies couldn't send anybody out for several days.
Linda M.
Nov 2012
I started calling them at two weeks, because it had been quite hot, to see where we were at in the process. They told me everything was approved by the insurance and they were just waiting for the part. Then they said once the part came in, they wouldn't be able to get me on the schedule for about two weeks. They couldn't schedule me until the part actually arrived. I asked regarding the status of the part's arrival, and they responded they did not know, the technician would know and one would call me later in the day to let me know the status.
I never received a call. So I waited a couple for days and called again. SAME story. I started calling everyday, and kept getting the same story, but a technician never returned my call. I asked to speak to the manager, and they said he was out, but his name was Josh and he would be in the next day.
The next day I called, what do you know, but he was not available.
I called the insurance company reporting that this was just not working with this company, and we were so uncomfortable. The insurance company told me they had just received a call from Payless the day before requesting authorization for the part and that we would need to pay $180 for modifications. We actually have to approve the $180 fee before the part can even be ordered. I am fine with the fee, that is not the problem. The part has NEVER even been ordered, despite every time I called they told me that it had already been approved and ordered. That means that every time I called I had been LIED to.
I said then that even if the parts came to them I had no confidence in them doing the work.
The insurance company gave me a new company to work with. They came right out, I found out the longest wait for the parts even when getting approval etc. with the insurance is 3 business days. They assessed the problem, called the insurance the same day, part ordered and were back in 2 day. Done and done in 3 days total.
Payless...7 weeks and never even ordered the part, plus we melted in the meantime.
I never received a call. So I waited a couple for days and called again. SAME story. I started calling everyday, and kept getting the same story, but a technician never returned my call. I asked to speak to the manager, and they said he was out, but his name was Josh and he would be in the next day.
The next day I called, what do you know, but he was not available.
I called the insurance company reporting that this was just not working with this company, and we were so uncomfortable. The insurance company told me they had just received a call from Payless the day before requesting authorization for the part and that we would need to pay $180 for modifications. We actually have to approve the $180 fee before the part can even be ordered. I am fine with the fee, that is not the problem. The part has NEVER even been ordered, despite every time I called they told me that it had already been approved and ordered. That means that every time I called I had been LIED to.
I said then that even if the parts came to them I had no confidence in them doing the work.
The insurance company gave me a new company to work with. They came right out, I found out the longest wait for the parts even when getting approval etc. with the insurance is 3 business days. They assessed the problem, called the insurance the same day, part ordered and were back in 2 day. Done and done in 3 days total.
Payless...7 weeks and never even ordered the part, plus we melted in the meantime.
Response from Payless Heating & AC
"As the new GM of Payless Heating & Air Conditioning, I want to apologize for the bad experience and service you were provided from our company. As a 17 year HVAC professional, I understand the vitality of having great customer service and 100% satisfied customers. I can only say that moving forward in 2013 and beyond, this type of poor communication will not be tolerated in our company. It is my sole duty to ensure that all of our customers past, present, and future will experience impeccable service backed with a 100% satisfaction guarantee or their money back. I will reach out to this customer personally and try to repair their lost confidence in us in hopes to preserve our name as a HVAC service provider."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Payless Heating & AC is currently rated 3.0 overall out of 5.
Payless Heating & AC accepts the following forms of payment: CreditCard
Yes, Payless Heating & AC offers free project estimates.
No, Payless Heating & AC does not offer eco-friendly accreditations.
No, Payless Heating & AC does not offer a senior discount.
Yes, Payless Heating & AC offers emergency services.
No, Payless Heating & AC does not offer warranties.