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The Solano Computer Guy Inc
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
Family owned and operated. 6 convenient locations to serve you. Experienced Trusted professionals. Over 30 years experience in the Computer Industry
Business highlights
Emergency services offered
29 years of experience
Services we offer
Home or Office for ALL your computer needs> Residential, In Shop, commercial, enterprise level networking and support.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.84 Reviews
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Showing 1-4 of 4 reviews
Christin S.
Apr 2012
I went to the office located on Travis AFB. For some reason this service tech HAS NO KNOWLEDGE OF WHAT HE IS DOING. I brought my laptop to him because it would not turn on at all. I had already advised him that the Geek Squad at Best buy said that the computer's hard drive had failed. I guess he went with that because he told me ( after having my computer for a couple of days) that the hard drive was completely gone and for another 80.00 he would install another used one. OMG are you kidding me? I guess I paid for a diagnosis that was either false or this guy needs to get out of the computer service business. A friend referred me to another company and guess what? I was given a FREE DIAGNOSIS. Come to find out my operating system had failed. So I paid the new company 180.00 to fix it and system recovery. Totally worth it!
Response from The Solano Computer Guy Inc
"In response to your review: We take customer concerns very seriously. We reviewed your work order and discussed in detail with the onsite technician and we believe that at the time a valid diagnosis was made. During the troubleshooting process all attempts were made to access your system without success. We removed the hard drive and attempted access using various diagnostic tools and recovery systems. All tests indicated a failed drive. We could not install an operating system at that time because the drive must be accessible in order to load the operating system. The technician made contact with the findings, along with a quote to install a new replacement drive (not a used drive. It is not our policy to sell used parts unless a customer requests a used part – and even then it’s rare). Per your request no further troubleshooting or repairs were taken. We are sorry you were not happy with your experience. Great customer service is always our goal. We respect your request to not be contacted but we would be happy to discuss this with you personally if you wish to contact us. All our technicians are very knowledgeable and we have been serving the community for over 15 years. We truly hope the best for you. Warm regards Owners and staff at the Solano Computer Guy Team"
FRANK D.
Aug 2011
It was not cheap. They have two or three locations. They have all these mechanical guys and they took care of my problem. They were professional and helpful. I had to take my computer back once and they fixed it. They were able to explain to me and they answered all the questions that I asked. They were honest and factual with the feedback that they were giving to me. They were very polite and professional.
Homeowner
May 2006
THEY WERE VERY GREAT WITH THERE WORK. I THOUGHT THEY WERE VERY POLITE TO ME BUT THEY HAVE A HIGH PRICE. I WOULD TELL EVERYONE ABOUT THIS COMPANY. THEY DID THEIR JOB VERY FAST.
Patty H.
Apr 2006
I HAVE USED THIS COMPANY TWO TIMES. I LIKE THE CONVENIENCE OF USING A LOCAL COMPANY. THEY DID KEEP MY COMPUTER FOR TWO WEEKS, BUT THEY WERE SUCCESSFUL IN THE REPAIR. I FEEL THAT THE COST WAS HIGH, BUT AVERAGE FOR THE INDUSTRY.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
The Solano Computer Guy Inc is currently rated 3.8 overall out of 5.
The Solano Computer Guy Inc accepts the following forms of payment: CreditCard
No, The Solano Computer Guy Inc does not offer free project estimates.
No, The Solano Computer Guy Inc does not offer eco-friendly accreditations.
No, The Solano Computer Guy Inc does not offer a senior discount.
Yes, The Solano Computer Guy Inc offers emergency services.
No, The Solano Computer Guy Inc does not offer warranties.