Sheppard Termite Services

"We have tried to find this past customer/property in our data base and can not locate either. We have also tried, without success, to locate a phone number through other avenues so that we could contact him. We have sent a letter to the address listed in this report in effort to contact. Although we do appreciate the fact that it was stated he would hire us again, we strive for 100 percent satisfaction. Part of the treatment process for Subterranean termites can invovle drilling a series of holes through concrete slab(s) where needed to allow for sub-slab injection. After the injection, we use a plastic plug, inserting it into the drill hole, a bit below surface. The remaing portion of holes or divets are then filled with cement. We usually try to use the dust created from drilling to use for filling, to provide the closest possible match to the surface color of the existing concrete slab. It may be that the filler/cement used to top the holes/divets became dislodged. We woild be happy to return to re-fill/top the holes as needed to provide full customer satisfaction. We do perform inspection, treatment and (most) repairs. In some cases - for example - where large areas of roofing repairs are necessary, or complete roof covering replacement may be necessary, or other similar situations, for practical reasons we may recommend the Owner employ others to make repairs. (Such as a Roofing Contractor, or others who specialize in a specific area.)"