Approved Pro
Kazen Custom Heating & Air
Thermostat Installation and Replacement, Central A/C Service or Repair, Heat Pump Repair or Service,
About us
With years of experience, Kazen Custom Heating & Air will take care of all your heating and air needs. Call us for service or repair work or if you have an install. We can handle that as well! We look forward to working with you.
Business highlights
19 years of experience
Services we offer
HVAC, Installs, Service/Repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8120 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
8% | ||
1% | ||
0% | ||
1% |
Filter reviews by service
Showing 1-25 of 120 reviews
Cory H.
Oct 2023
Gas Furnace / Forced Air Heating System Repair Service
Great experience
Paul Z.
Feb 2023
Thermostat Installation and Replacement
Excellent job installing the new thermostat.
Stev M.
Nov 2021
Gas Furnace / Forced Air Heating System Repair Service
Needed gas fireplace maintenance. They came by, diagnosed the problem quickly, told me the part to order and said that I could actually fix it myself when I get it - no charge! But when I received the part from Amazon I asked them to come back to install it. Their office is only about a mile from my house in Fairfield, but the day they came they were working in Berkeley - obviously very popular! They showed up, put the part in, did a little troubleshooting, and we had a working fireplace again! They were very nice and professional and inexpensive - I would definitely hire them again for any HVAC problem. Lucky to have them so close.
Keith C.
Aug 2021
TL;DR Do not recommend Matt Kazen, stay away! Long version - our designer hired him to install a split heat/cool system for our ADU. She had used him before and thought highly of his work. First red flag - he asked for $5000 up front before he would show up to install it. After installation, the unit would not turn on. He sent other employees to look at it but then we heard crickets. Finally after some sleuthing by our designer it turns out that Matt told the electrician to install a 220V circuit for the unit initially as he intended to get a 220V system. But apparently after looking at our space, he decided a 110V system would be sufficient but forgot the wiring was incompatible. Long story short, the system was fried. We were told it will take 6 months for a new circuit board. When we said this was unacceptable especially since we already paid for everything, he agreed to buy a new system for us but only if the electrician split the pricing of the unit with him. The electrician refused (because he only did what he was told). Since then, Matt has basically ignored all our phone calls as well as phone calls and texts from our designer (who previously had been his primary point of contact. Very unprofessional. We are now out of $5000 and have been waiting 2 months for this to be resolved. Next steps, I will be contacting the Better Business Bureau and looking into legal action.
Joseph M.
Dec 2020
Gas Furnace / Forced Air Heating System Repair Service
Matt came in and replaced a bad ignitor and cleaned what needed to be done in our furnace, when almost all others only would replace the whole thing. He was done in 15 minutes and we have heat! And the price was great! Such wonderful service even in this covid-19 climate, we all had on mask and social distanced!
Amy T.
Sep 2020
Central A/C Service or Repair
Fast, professional, and quality work!
Cornell B.
Sep 2020
Thermostat Installation and Replacement
They were punctual, friendly but professional and informative. Quick, quality work performed. Very satisfied.
Rey G.
May 2020
Central A/C Service or Repair
Quick and easy!!! Thanks Mat!!!
Steve K.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
I have an old floor furnace that needed to meet PGE standards before gas could be turned back on. He insured that it was and re established gas flow. Hardly anyone would touch it and I was without it for over 2 years. Not only did Matt fix it within an hour, but also restored electrical power in my garage in a separate issue. Highly recommended. Not cheap, but if you want quality, Kazen HVAC is a name you can trust to get it done right in a most expeditious manner.
Ed E.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
He came on Saturday and didn t charge an after-hours premium. Arrived within his estimated time window. Quickly diagnosed the problem.
Tom M.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
The service was great. Did the job quickly. The price for the parts for the repair were way to high. I can but the very same parts for less than half what I paid.
Lorie C.
Nov 2019
Gas Furnace / Forced Air Heating System Repair Service
I had to call several heating companies only to hear they didn't want to clean old gas floor heaters. Matt did a great job and I would recommend him and will consider an upgrade to another heating option with his company
Ellen M.
Jul 2019
Gas Furnace / Forced Air Heating System Repair Service
Dawn D.
Jun 2019
Central A/C Service or Repair
Matt and his employee were very professional, and on time. Matt explained everything they were doing and why. I would highly recommend this company, and will gladly use their services again! Very happy!
Melissa M.
Apr 2019
Thermostat Installation and Replacement
True quality and caring business!
Sancha B.
Apr 2019
Gas Furnace / Forced Air Heating System Repair Service
Daniel R.
Mar 2019
Central A/C Service or Repair
On Time and Excellant Service!!!!
Helen H.
Feb 2019
Heat Pump Repair or Service
very good service
Jack H.
Feb 2019
Thermostat Installation and Replacement
Service was prompt. The pro was competent
Eric B.
Feb 2019
Gas Furnace / Forced Air Heating System Repair Service
Was there within a couple hours, fixed it for a third of the cost of our first quote. Was prompt, courteous, efficient.
Brent S.
Jan 2019
Thermostat Installation and Replacement
on-time quality service product knowledge very good
Patricia W.
Jan 2019
Gas Furnace / Forced Air Heating System Repair Service
Matt arrived on time & fixed duct leak above furnace & water tubing to drain water reinserted & glued. Also got 2 ceiling filters for me unasked & put new filter in. Very reasonable price for labor & supplies. Previous Dependable Heating & Air company sent 2 people who insisted I replace entire furnace and ducts up to roof vent & wouldn t fix simple duct water leak. Admittedly my furnace is old but still working fine. Will never use Dependable again. Matt didn t pressure me to replace furnace & give me a quick $ amount with no pressure. Nice guy. Matt Kazen was wonderful & will definitely use his company again for heating & air conditioning needs.
John H.
Jan 2019
Gas Furnace / Forced Air Heating System Repair Service
Paul W.
Nov 2018
Gas Furnace / Forced Air Heating System Repair Service
Chris M.
Jul 2018
Central A/C Service or Repair
He was very personable. He knew what he was doing and took care of it very quickly.
Licensing
Licensed*
Trade License Number
882881
Trade License Locale
CA
Trade License Expiration
08/31/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Kazen Custom Heating & Air is currently rated 4.8 overall out of 5.
Kazen Custom Heating & Air accepts the following forms of payment: CreditCard
Yes, Kazen Custom Heating & Air offers free project estimates.
No, Kazen Custom Heating & Air does not offer eco-friendly accreditations.
No, Kazen Custom Heating & Air does not offer a senior discount.
No, Kazen Custom Heating & Air does not offer emergency services.
No, Kazen Custom Heating & Air does not offer warranties.