CARPETS & MORE

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The Carpet/Laminate/Tile turned out looking good. My only issue with the carpet was the quality of workmanship. for example, tracks in my closet were carpeted over when they should have been removed before laying the new carpet. Also, the floor makes a loud creak in certain areas were the floor could have been repaired.
The Kitchen Remodel was a nightmare. the individual who performed the work has some of the worst customer service skills that I have ever experienced. A two week project turned into a 3 month struggle where every step of the project had to be redone because the quality of work was clearly not up to par. When I questioned the work, often times the contractor liked to remind me that this is what I wanted in a attempt to place the blame on someone besides himself. When we tried to set up times for the kitchen guy to come over to finish the work that he promised, he refused to give us a time and randomly show up at our house. one of the major flaws in our kitchen that we now have to live with is the use of top cabinets at ground level to create an island. The problem with top cabinets is that they do not have a kick panel which means that the cabinets will most likely have kick marks on them in the future.
When we decided to us Carpets and More for our kitchen, we were assured that their kitchen contractor was very experienced and a real professional. The last straw was when he tried to install our dishwasher and he didn't push it far enough back or level it before placing it in position. this caused the door to scratch when we closed it and leave a permanent mark that we now have to live with. Our kitchen is still incomplete to this very day and we are now forced to find another contractor to finish the job.

The installation lasted three days; the first two days were concentrated on the installation of the laminate and the last day was used to install the carpet.  The laminate was a challenge due to my choice in a Versailles pattern with a small grout line, but the crew managed to pull it off with a dazzling result.  I took all three days off work to be there with the crew and complete some projects of my own.  I must say, working alongside these guys was an experience I am truly better for and happy I had.  The house was a little lonelier after they left.  They gave me some excellent insight and confidence to complete some other projects as well as shared some genuine guy time...I miss them for sure.  The home interior has made a positive transformation with the new floors and has already began paying me back by attracting a tenant within just a few days of advertising my house for rent.  The salesmen I worked with at the store set me up for success.  I have faith that the laminate will last for some time to come and will continue to pay dividends.  I was sure to make it back to the store to personally thank the installation crew as well as the salesman that helped to organize the install.  Thanks Tony for pulling together such an excellent team.