Default business cover photo

Tustin Lexus

Auto Service, Auto Sales, Auto Tires,

About us

Parts - Mon-Fri 7:30 AM-9:00 PM; Sat 8:30 AM-5:00 PM. Internet sales phone:866-882-5877.

Business highlights

36 years of experience

Services we offer

New and pre-owned auto sales, leasing & automotive.

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.812 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
25%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-12 of 12 reviews
ARTHUR K.
Jul 2017
4.0
Auto Service
Yes, I recommend this pro
The price was $0. I had an insurance plan. They are acceptable. I would recommend them.

Mary F.
Mar 2017
5.0
Auto Service
Yes, I recommend this pro
.

Diane W.
Aug 2016
4.0
Auto Service
Yes, I recommend this pro
$980

Their maintenance service is fine. It is a dealership so they are very expensive. Unfortunately there is no way to get around it. All the dealerships charge too much. I think that all of the dealerships charge too much for the service, you can go get it elsewhere for less, but I take it there because I want the car to last forever and ever. There are probably other places I just don't know about where I can do about the same thing for about half the price. That's the problem all of us pay when we go to the dealership to have our cars serviced. I take it somewhere else to have tires or brakes done, but the big service jobs I take there.  I am just thinking their mechanics get paid an awful lot an hour. There is not much they can do, they are not going to lower their price. I actually bought the car at another Lexus dealer but this one is owned by the same people and this one happens to be closer, it is only, like, three miles from my house so I go there for the convenience plus I get a loaner car.


Paul I.
Jan 2015
4.0
Auto Service, Auto Sales
Yes, I recommend this pro
$460
unknown

Mirmehdi H.
Sep 2013
5.0
Auto Service, Auto Sales
Yes, I recommend this pro
I bought my Lexus RX 350 from Tustin Lexus around a year ago with full 6 yr/100K warranty. Vehicle is super cool and the CPO warrnaty is coming very handy. I had some squeking noise while breaking especially in the mornings, I took it to them and insisted to fix them as it was a safety concern for my family. They didn't agree the first time as there was no noise when they were trying to reproduce. Next time I took the video and they took it in and kept it for 2 nights and monitor and fix it. Meanwhile I was given a rental car. After 2 days the car was delivered with new cylinders, tank filled and sprakling. I love this place.
Response from Tustin Lexus
"Thank you for taking the time to share with us (Member name removed)! It is important to our team to know that our customers are safe on the road and that they receive exceptional customer care when they come to see us. We are happy to hear that your service needs were met during your last visit to Tustin Lexus and look forward to assisting you in the future! Happy travels and thank you again for choosing the Tustin Lexus team. Best, Youssef Al-Moussawi, [email protected]"

Cindy H.
Jun 2011
5.0
Auto Sales
Yes, I recommend this pro
$64,800
We are both sick and tired of the traditional automobile "pressure" sales experience. Tustin Lexus offered something completely different. They were welcoming, helpful, not condescending and (MIRACULOUSLY!) made the experience of buying a car something POSITIVE that we actually talk to our friends. about.

William W.
Oct 2010
5.0
Auto Service
Yes, I recommend this pro
$636
Took car at 7:30. It was ready around noon. No issues since service. No Lexus loaner cars available so dealer provided a Hertz rental car.

RONALD P.
Feb 2010
5.0
Auto Service
Yes, I recommend this pro
The service went well. The price was a little high. They uploaded the GPS in my car and helped it operate better.

Mark Z.
Mar 2009
5.0
Auto Service
Yes, I recommend this pro
$250
The last time I took it to them was for the routine 5,000 miles service. They have excellent availability of loner cars and they follow up well. The staff is nice and professional. The intake is slow because they do not have enough people for the job. The price is on the higher side.

Karen P.
Feb 2009
5.0
Auto Service
Yes, I recommend this pro
$260
I really enjoyed that they gave me a free rental car while mine was in the shop. They took great care of the car, and they would always give me the car back washed and cleaned. I think because Lexus is a luxury car, you get a little more service than you would for a regular car.

Evelyn B.
Jan 2008
5.0
Auto Service
Yes, I recommend this pro
As the mileage gets higher on the car, they start to check different things. I find their prices reasonable. They are just an A+ company; they are awesome!

RONALD L.
Sep 2007
5.0
Auto Service
Yes, I recommend this pro
$150
Taking my car there is never a hassle. It s actually great! The waiting room is really nice; they have TVs and nice computers with Internet. The customer service is fantastic as well. They have always been thorough and polite and so far we ve had no problems with my car. It can be pricey, but it s worth it.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Tustin Lexus is currently rated 4.8 overall out of 5.

Monday: 8:30 AM - 9:00 PM Tuesday: 8:30 AM - 9:00 PM Wednesday: 8:30 AM - 9:00 PM Thursday: 8:30 AM - 9:00 PM Friday: 8:30 AM - 9:00 PM Saturday: 9:30 AM - 8:00 PM Sunday: 10:30 AM - 8:00 PM

Tustin Lexus accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Tustin Lexus does not offer free project estimates.

No, Tustin Lexus does not offer eco-friendly accreditations.

No, Tustin Lexus does not offer a senior discount.

No, Tustin Lexus does not offer emergency services.

No, Tustin Lexus does not offer warranties.

Tustin Lexus offers the following services: New and pre-owned auto sales, leasing & automotive.