Thorsen's Plumbing Heat & Air Inc
About us
We take our responsibility very seriously when you place your trust in us and have since 1911. We pledge to always tell you up front what your cost will be to complete your job correctly. We make it a point to go over any details or limitations of the proposed system that will affect your enjoyment of the end result. You are told exactly what to expect up front. 100 years 100% customer satisfaction guaranteed.
Business highlights
Services we offer
Air Conditioning, Heating, Plumbing : Service, Repair, Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 5% |
They were on time,professional...they took their shoes off when coming into the home :-)
They were efficient and when they left, the area was spotless. They were there when they said they would be there.
They service men were knowledgeable and courteous. They gave us a couple suggestions that really helped us make a decision. We went from an electric unit to a gas unit, and they were right.. we saved money with our TID bill.
All in all, we were very happy with their service and would certainly use them again!
"Thank you for your feedback and positive review. It was a pleasure working for you and we look forward to serving you in the future. Sincerely, Craig Pitau Owner"
"Thank you for allowing Thorsen's Plumbing, Heat and Air to work for you in the replacement of your water heater. We truly appreciate your business and we look forward to serving you in the future. Sincerely, Craig Pitau Owner / CEO Thorsen's Incorporated Contractor License #688058"
Then Thorsens endangered my health wth emissions entering my home due to their negligence: had bronchitis caused by emissions, physically Ruined my ceilings and vents with blackened emissions, failure to close air purifier door properly ruined my air purifier expensive filter with burnt insulation (took photos, put it in garage for Thorsens to view, then finally through it out when reallized they were completely non respsonsive & I too injured to get attorney & go to court , hurt my back/leg in cleaning up from extensive sooty emissions on comforters, drapes, carpet, etc.
DO ALWAYS CHECK CONTRACTORS LICENSE BOARD FOR CURRENT LICENSE.
WATCH CLOSELY to see if EACH TASK IS DONE. (i did watch sometimes. It certainly appeared that "tech" was not cleaning the fliter, as I had seen him do previously. . Do NOT GIVE Business the BENEFIT OF DOUBT if they give run around. . Because it only got worse lalter. (first it was extra billing, false advertising)
"Tech" may not be competent or licensed, as apparently the one who Thorsens repeatedly sent to my house was not.
Apparently Heat /AC Preventative Maintenance does or does not require a license? or does it?
(If each encounter was less than $500?) thus a loophole in the law. At each encounter they /others could ruin our system/house even if project was under $500 or whatever the law states.
But PREVENTIVE MAINTENANCE CERTAINLY IMPLIES PREVENTING PROBLEMS, NOT CAUSING PROBLEMS.
A 60 to 70 year old women cannot climb into attic to clean an air purifier, that's why I had an alllegged "pro" in Heat/AC do the job of cleaning/preventive mantanance.
WATCH OUT FOR: when a Heat/AC company such as Thorsens advertises one price then bills another. They claimed that "charges began when tech left his last call. That is absurd. Even though I reported it to. Supervisors and Service Manager, no response any time. So there were multiple unethical or illegal acts. False Advertising, Failure to provide Contracted Service, etc.
The fact that Thorsens did so much that was unethical, incompetent, and dangerous to my health, ruined my property, demonstrated probablle illegal practice. Makes me frightened of them & the City which is supposed to Watch over, and check business licenses. . Despite Thorsens saying they've been in business for so many years, I really question whose Contractors License they claim to be using. It appeared to me that some of them were not licensed, or competent to obtain a license.
"As the owner and CEO of Thorsen’s Incorporated, I would like to express how sorry I am that we did not meet your expectations. As a trusted and beloved company that has served Turlock, Modesto and the greater Central Valley for 102 years, customer satisfaction is of the utmost importance to us. Both my entire staff and I were of the understanding that this entire matter had been mutually satisfactorily resolved in 2007. It is especially saddening to me and our organization that six years after the conclusion of our business transaction, you have indicated that you are experiencing anxiety, frustration and inconvenience. It was my hope that my recent phone call to you would result in an amicable resolution for you. However the rejection of my recommendations and offers coupled with Thorsen’s resolution of your technical issue six years ago, has assured me that I have exhausted every possible remedy. We want to thank you for your past patronage and we wish you the best. Sincerely, Craig Pitau Owner / CEO Thorsen's Incorporated Contractor License #688058"
Licensing
State Contractor License Requirements
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