Pacific HomeWorks Inc

Pacific Homeworks is the most dishonest company I have ever come into contact with. We had our kitchen remodeled by them in 2009 and ever since we have fought with them over bad install, bad products, etc. We have accepted their coverups and fixes year after year and enough is enough. Over this time they have replaced the floor tile multiple times, the backsplash, multiple times, cabinet drawers and doors multiple times, etc. As early as last year they were still trying to fix and cover up their bad products and install. We have called so many times it's unthinkable and we get ignored for months and months. Then they have the nerve to keep our number on their list to call for new jobs! Are they kidding!?!? In the past month two top people came out to once again look at the mess we have here and then we were offered $2000 so that we can hire someone to "glue it back on" when they know this can't be done. If that could be done wouldn't they of taken that route instead of replacing it multiple times? On a job we paid over $26,000 for it is an insult that they would offer that amount to shut us up and in doing so knowing we would not be able to come back to them anymore. After we declined and said that was not going to be acceptable they said they would send out someone to give an estimate of what it would cost to fix. Two weeks later we had no contact or estimate. Now they are refusing to show us the estimate and are now saying they will offer us $1,500. It's laughable because if $2000 wasn't acceptable how did it go down and what are they hiding not showing us the estimate. We know it is because the estimate is much much higher then they want to be responsible for when they caused this mess to begin with. Now the new thing they are saying is that we have to warranty even though we all know that's not true. I have never seen people blatantly lie like these people do. Apparently they think their customers are stupid and I can see now we are not the only ones who are treated this way by this company.

Instead of sending an electrician to give me a quote, they sent out an additional sales man to tell me other things that are wrong with my house.  They completed the work, after canceling and re-starting it a couple of different times.

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The work was good. The service afterwards was not. People made appointments to check on the work and they were either late or didn't show up at all. Recently, someone came out to check the window. There was a part that needed to be repaired. He said he would come out to repair it. I called him several times and left a message and called the home office several times and never received a response.

Ok.....there is good news, bad news and then good news about this whole project.
First, the good news; the product itself - the stucco paint is of excellent quality. Pacific Homeworks matched the original paint color of the stucco perfectly. The house looks beautiful. In fact, it looks better than it did when I bought it brand new. But I paid for extraordinary protection from the elements as well. TEX-COTE does not disappoint. Throw water on the side of the house and the new surface repels all of the water instantly. Same for the eaves. The whole house repels water now. Before, the stucco absorbed the water and took hours to dry out. (This was from watering the lawn.) The wet patch look wasn't a problem but possible water damage underneath the stucco against bare wood over the years is a very big problem! So I am just as pleased with the new protection for the house as I am with it new good looks. My neighbors concur.
The bad news; apparantly, Pacific Homeworks has many locations. Though I live in Riverside, I delt with the San Diego division. It's not that they don't have all of their ducks in a row, (they don't), they have a few ducks missing altogether. As well, the team they sent out to paint the house lacked any knowledge of the TEX-COTE product they were to apply. This is a big problem. There are 10 - yes, 10 steps that must be followed faithfully or the paint will separate from the house in as little as 6 months. Worse, if the 10 steps aren't followed to the letter, the manufacturer of the paint will void the warranty. If all the steps are followed perfectly, no problems for 20 years. This is why I hired my cousin who is a handyman of the first caliber. He acted on my behalf watching the whole operation take place. I gave him the phone number of the inspector who was to show up now and then to inspect the progress of his workmen as well as the quality of their work. (I had to go to the office everyday and didn't want to fly blind on this $18,000 project. My cousin was perfect for this oversight as he had both restuccoed and painted many houses large and small.) I received 20 gallons of a special primer the workmen were to apply to the stucco. They used only 8 gallons and told my cousin they were finished and ready to spray on the paint. My cousin immediately called the inspector and told him what was going on. To his credit, the inspector told his workmen to stop their work immediately and wait for his arrival. (My cousin had given the foreman his phone with the inspector on the line.) He drove up from San Diego and inspected the work. The primer was white and you could see the original sand colored stucco showing through it and many places missed altogether. From what my cousin told me, the inspector read the riot act  to the workmen liberally laced with strong language that worked wonders getting his message across. He retrained them on the spot. All 20 gallons was to be used such that all of the stucco is to be thoroughly covered with no hint of the original color showing. The primer is vital for holding the paint to the stucco. It is produced by the same manufacturer of the TEX-COTE paint. All 10 steps were then followed to the letter under the watchful eye of my cousin and verified by the inspector. (My cousin had called the manufacturer of the paint system and was told the 10 steps and their importance. He also spoke the same technical language as the inspector so they got along fine. No doubt, the home office knew they were being watched throughout this project and acted accordingly.) When the project was finished, the inspector, my cousin and I did a final inspection of the house and bought off the work. I highly recommend this procedure (hiring a good handyman knowledgeable in this area to act in your best interests) for any project this expensive and important. A small amount of money now ($500.00) could save you thousands and untold problems and hassles later.
The missing ducks problem; scheduling was a big foul-up. Somebody forgot to order the primer. The TEX-COTE paint arrived first. The crew showed up the next day only to find out that the primer was never ordered. They left because they wanted to paint the eaves first and that paint was never ordered either. It took two extra weeks before the paint for the eaves arrived and another  week for the primer. The left hand definitely didn't know what the right hand was doing. There were apologies all around. Still, the San Diego office needs professional guidance badly. Does their Orange County office fair any better? Don't know. Sorry. But I doubt that the problem is systemic among all  the offices.
The second good news; a separate crew arrived to change the sliding glass door. These guys were great and very professional. Again, my cousin was in attendance. He too was impressed. They had the bad door out in 25 minutes, the framework refinished and adjusted for the new door and the new door installed 20 minutes later. All voids were filled and areas shimmed perfectly for a beautiful fit all around. The finished job was perfect, they picked up their trash and hauled away the bad door. I couldn't have been more pleased. The new door they installed is very high quality. The sliding grooves are on the inside of the house. No worries about dirt and mud fouling up the sliding operation or damaging over time the wheels that allow the door to move. In essence, maintenance free. Also include a good and clever locking system that cannot be breached from the outside. Good looks, great operation and built to last. I'm very satisfied.
Some advice and a warning; It took almost 5 weeks to complete the job. Be prepared for delays. If you have to move things out of the way, they may be out of the way for quite awhile. Hire your own representative (you know well) who is knowledgeable in the area you are hiring people to work on. He can keep you updated about the work and act as an incentive for the work personnel to be more professional. Also, he can make sure no one leaves your property with more than he arrived with. (These workmen barely spoke English. My cousin speaks fluent Spanish. A big plus and something you should consider for your representative.)
The warning; the salesperson you will deal with. He was professional and knew the product well. He answered all of my questions satisfactorily. I was and still am sold on the TEX-COTE product. It is exactly what I wanted for many reasons. Maintaining my house in good condition over my remaining years without the worry of major and costly repairs when I'm 80 is not the least of them. So I had good reason to spend the good portion of the time he was with me negotiating the price. The first price quoted was obscene - way too high! By Thousands! This is a hard sell presentation! Be prepared for it and be ready to spend an hour or more to work out a satisfactory deal. Really! It will take that long! (Is this product worth it? For me, yes!) The reason is the hard sell. I am a salesman and have been for 40 years. I've trained salesmen in the past. I knew what he was doing and knew what not to say as well as the pertinent things to ask. You have to be knowledgeable about what you want done and what is involved in getting your project done. This will save you thousands of dollars through your negotiations. When we reached a point of disagreement he couldn't handle, he called his "boss". When he handed me the phone, I said "So you're the TO!" There was silence on the other side of the line. A "TO" (pronounced  tee oh) is short for "take over". It's standard in high pressure sales to get you to agree with what they are asking for by reason of a different person stepping in who can supposedly solve your problem and the salesperson's pricing problem. This is a staged event and I complimented them about how well they carried it out. We quickly settled on a price. If the product is good enough to fight for, do it. But be prepared for a lengthy battle.
Bottom line; The product is great if done correctly. The San Diego office is very unpr

The experience was very good; I liked that they appeared to be honest in what they were saying. I definitely liked the price and the quality of their work. They used the kind of paint I wanted on my house; it was very important to me that they use that.

Very aggressive & long-winded sales pitch. Team that performed actual work were prompt & professional. Overall price was very expensive compared to other quotes. Roofing system that was installed, very good with excellent reviews that helped justify the higher cost. Actual installation was smooth and professional. Management & sales team very aggressive - be prepared. Financing terms are available, but be sure to understand your terms.

Let me preface the following comments by saying despite the high cost, I was able to save money by negotiating the prices and paying cash, asking for special financing e,g,  no interest for 6-12 months, or alternate financing deals through my own credit card company.  Also, in the end, I was pleased with the quality of workmanship and warranties provided.3/10/11 - Repair and texcote painting of eaves was completed in 3 days and they did an excellent job. As they worked, they found more and more damaged wood and replaced the wood without extra charge.  The work was approved by another  company contracted to provide termite extermination.  Lifetime warranty against chipping, cracking to me and next owner to follow.11/12/10 - Texcote painting of exterior stucco was completed in 3 days and again, the crew did an excellent job and took care to trench several inches below ground to make sure stucco entirely coated. Gave same lifetime warranty as above.1/10/11 - We had just replaced our entire wood flooring in the master bedroom due to puckering of the floorboards and determined sink overflow from upstairs bathroom ran down the walls to the master bedroom below.  In the process of replacing the flooring we found black fungus growing underneath the flooring especially concentrated under the window and had to have the room treated..  During the torrential rains that followed we found water leaking from the window.  I decided to replace the window but wanted to be sure the new window would not leak also.  They determined that the perimeter stucco  around the window did not have flashing and therefore installed flashing, restuccoed and reapplied texcote paint.  That procedure along took 3 days to complete.  There was no additional charged for the flashing, restucco, or painting.  Again, an excellent job.3/14/12 - Based on prior experience with company, they were contracted to install a new vinyl coated aluminum patio cover with lighted fan and two lights as well as install 2 vinyl fences.  The patio cover took around 4 days because they were interrupted by rain and then went to work somewhere else before they finished the job.  The patio cover turned out fine, however the crew chief subcontracted for electrical work which was botched and I asked company to amend the contract to fix the electrical without extra charge, which they did only when I gave specific instructions to the crew chief about how to  hide the wiring.  A few weeks later, it started raining and one of the gutters was leaking.  After 2 unsuccesful tries to repair the gutter, the crew chief came and found that it was improperly installed and fixed the gutter to my satifaction.  I was disappointed by the quality of material used for the vinyl fences, but they did not charge me much for them either.  Despite this most recent mishap, I would still recommend them if you want quality workmanship at a high price, but with a company that will likely be around to honor their warranties.

We spent close to $18000 for their services. They got the job done pretty quickly. They had enough people to get the job done. Then they came out and did what they said they would do. They also took care of the questions we had. They were in the neighborhood asking people if they needed work done. It happened when we needed it done. The only complaint my wife and I had was that they made appointments, but it seemed like they overbooked. So, they were late for the appointments. However, we understood that, but they didn’t always call right away to inform us that they were going to be late. They seemed to be running behind a lot. When the guy had to come out to do the work, they were here when they said they would be here. It was a little annoying and we thought the job was done. They kept checking in to see how it was, which was fine. I spent all the money on the roof and I didn’t have any more money to have the house painted or windows replaced. They were trying to do more work. I would probably use their services again.

From the beginning demolition started three days ahead of the scheduled start date. As each item was completed, each carpenter performed their job. In addition the main office woudl call us to make sure that the contractor/carpenter showed up onsite. If not they would call the contractor/carpenter. Each item performed well and complete. The work was excellent, especially the outside stucco. The paint color was amazing how they matched the color.

They are very good. They also checked any type of damage to the roof and they repaired that. They replaced the wood on the roof before putting on the shingles. It was good quality work.

The painting job was good but they broke some stuff. They also promised me they were going to put in some insulation, but they never did until I told them I might use them again. The security light they broke is still dangling by the wire right now.

What happened is that was the original thing I signed them on to do. They brought me a sample and I said I liked the look of it. They came and installed it and they were very fast and were clean and courteous.

They arrived on time and the supervisor was accommodating at first. That's the best thing I can say for them. The workers completed the job quickly and sloppily. The job which should have taken one week took two weeks. I had to supervise the workers to get the work done neatly. They painted the woodwork the wrong color initially and had to go back to repaint. After completion, another crew needed to come to repair what was previously done. Such as over spray of texture coat on woodwork, the roof, neighbor's cars, failure to sand, and prep before painting the trim.

THEY ADVERTISED THAT ALL YOU HAD TO DO IS CALL THEM AND THEY WOULD BE THERE IMMEDIATELY, BUT THEY WEREN'T. WE WENT DOWN TO SEE THE MANAGER, AND HE SAID THAT THEY WOULD BE RIGHT OUT, BUT THEY WEREN'T. THEY CALLED, MADE AN APPOINTMENT WITH ME, AND I HAD TO WAIT ALL DAY. THEY JUST WEREN'T VERY RESPONSIVE. DON'T GET THE DARK BROWN ROOFING BECAUSE BLACK RESIDUE COME OFF AND RUNS DOWN THE GUTTERS.

THEY WORKED VERY HARD AND ANYTHING WE DIDN'T LIKE THEY TOOK CARE OF. THEY DID EVERYTHING WITH A GOOD ATTITUDE. WHEN THEY PAINTED THE DOORS A COLOR WE DIDN'T LIKE, THEY REPAINTED THE DOORS THE COLOR WE CHOSE WITHOUT AN EXTRA CHARGE.

AS FAR AS THE QUALITY OF THE WINDOWS, IT WAS EXCELLENT. AS FAR AS THE INSTALLATION, IT WAS DONE WELL. HOWEVER, IN RESPONSE TO MINOR GLITCHES, IT WAS NOT DONE WELL. PRICING WAS MODERATE. I COULD PERHAPS HAVE GONE TO ANOTHER COMPANY AND HAD IT DONE BETTER.

I WOULD SAY OVERALL THEY WERE A B. I WOULD RECOMMEND THEM TO MY NEIGHBORS OR ANYBODY ELSE. THE PRICING WAS EXCELLENT. THERE WERE TWO MEN WHO CAME OUT AND THEY DID A GOOD JOB.

IT WAS HORRIBLE. THE QUALITY OF WORK WAS HORRIBLE. I CHECKED AROUND AND GOT A FEW QUOTES AND THEIR PRICES WERE DECENT. THEY WERE PRETTY COURTEOUS, BUT WERE NOT PROFESSIONAL AT ALL. ACCORDING TO THEM THE ROOFING IS DONE. I AM NOT HAPPY WITH IT.

THEY WERE COURTEOUS, AND THEY ANSWERED QUESTIONS AND SHOWED US A SAMPLE BOOK. THEY SEEMED EXPERIENCED, AND THEY WERE VERY NICE. THEY'RE VERY GOOD ABOUT CLEANING UP AND ABOUT REMOVING THE OLD HARDWARE. THE JOB THEY DID IS VERY NICE.