P & M Mechanical Heating & Air Conditioning
About us
We do not sub-contract. Our billing procedures are that once job is complete, payment in full is required. We do accept Master Card, Visa and checks. Financing is available; ask for details. For any special promotions, see our website www.pmmech.com. Additional DBA - P&M Mechanical Heating. Additional contact name - Paul Mingham.
Business highlights
Services we offer
Air conditioners, air cleaners, air handlers, coolers, delivery installation., gas furnaces, heat pumps, indoor coils & air purifier, package units, parts, refrigerators, repair, thermostats, weathertron
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 0% |
"[Member Name Removed], When you booked this appointment we gave you a 2 hour window. This is the tightest window we can do to ensure we arrive for all of our customers on time. I spoke to my employee that did your service and he told me he closed the door but didn't lock it my apologies if it opened after he left. The original service call was booked for a heating and air conditioning maintenance. The call was not booked to seal a pipe so I think your review is kind of harsh. Instead of appreciating that my tech found something you were unaware of you make this seem like he did something wrong . He also informed me most of the registers were closed in the home so he spoke to you about how this could potentially damage the [Member Information Removed]. This is a employee that takes pride in his work. I understand you are not the homeowner but the agent for her so maybe you can find someone that would better fit you HVAC needs. Regards-Michelle"
"Thank you [Member Name Removed]."
"Thank you [Member Name Removed] for the review so many time when people are happy taking the time out to review slips their mind. So again thank you."
"Hi [Member Name Removed]- Thank you for taking the time to let others know about us. We appreciate our customers and your opinion. All the best. Michelle"
"Thank you [Member Name Removed]"
"Thank you [Member Name Removed] for the review."
"[Member Name Removed] thank you for the review."
"[Member Name Removed] - thank you for taking the time to let people know you are happy with our work."
- Michelle (“M” of P&M): Explained the process and permits; arranged the dates for asbestos abatement, installation, city inspection, and walkthrough; delivered the permits via email attachment; updated us if meeting or start time may be delayed.
- Paul (“P” of P&M): Prior to his appointment with us, Paul calculated the residential load so that he can recommend the proper size equipment for the house.
- Literature: Brochures of two different heating systems, company background, FAQs sheet, and other helpful information and websites.
- Timeframe: Day one for asbestos abatement, and days two and three for removal of old furnace, and installing the new one along with ducts, registers, etc.
- Registers: Replaced the old registers that were improperly sealed so that attic dust blew through the openings.
- Thermostat: In consideration of the senior citizens in the house, Paul recommended one that had a large display and easy to operate.
- Added a duct to 3/4 bathroom: Finally have heat in that room after 40+ years
- Luis and Edwin: Diligent, professional, and responsible. They were conscious of what had to be done each day to stay on schedule. They explained what the building inspector will ask for and do such as looking in the attic area so they considerately left the tall ladder.
- Attic insulation: We are used to companies focused on what they are hired to do so was surprised to learn that Luis and Edwin checked the condition of the insulation when installing the replacement ducts.
- Work area: The company wore shoe booties, placed drop cloths, and vacumned. That section of the house actually ended up cleaner after work was done.
- Filters: Estimate quoted an economical filter rather than the $100+ quoted by other bidders. P&M also left the homeowner a box of replacement filters.
- Walkthrough: Paul thoroughly checked every area where work was done, showed how and when to change the filter, and made sure that the homeowners knew how to operate the thermostat (the manual was not clear).
Note: Angie’s List is a good resource and I selected the company as a possibility from the List based on the positive reviews but I chose P&M because another trusted company highly recommended them.
"Dear [Member Name Removed], Thank you so much for walking thru the process from start to finish. This is helpful for our future customers. My crew Luis and Edwin will be receiving a copy of your review, I thank you from them as well. Please feel free to contact us anytime with questions. Time is so short and I appreciate yours. Kind regards-Michelle"
"Hello [Member Name Removed], It would probably be better to remove your review off of Angie's list since as you stated you have not used our company. Thank you-Michelle"
"Dear [Member Name Removed]- As I've said it takes wonderful customers as yourself to make all of this happen. Thank you for letting other Angie's list potential customers know that we care. Our employees are our heart I'm glad you think so as well. Take care and stay cool. All the best-Michelle"
"{Member's name removed}- Sorry for my late response Angie's list is in the process of revamping the website. I want to thank you for the detailed visit. I pride myself with staying honest in a world of not so honest company's. We will be happy to serve you in the years to come. Sincerely Michelle"
When the P&M fellow arrived, I told him what I had done and he found quickly that the run capacitor was bad. He tried a new one and that took care of the problem. So the problem was solved in 15 minutes. I was relieved because I know the capacitor is inexpensive, about $5-$6. So I was expecting a bill for about $110. But the bill turned out to be $178.38 (with 10% off for using Angie's List) because the charge for the capacitor was $88.20 including labor. Had I known that an approximately $80 labor charge would apply for attaching the capacitor leads and screwing the capacitor bracket back on, I would have asked for the call to end after the diagnosis.
I would like to have been told about the additional labor charge beforehand and been given the opportunity to end the call after diagnosis. I would have purchased the capacitor myself and saved $75.
Here is a suggestion for appliance repair companies. When you have a DIY customer, work with them that way by providing a diagnosis and do not charge them for labor and parts that they want to handle themselves.
On my part, I have learned that when I call for an appointment, I will ask for a diagnosis only.
I had to check Yes or No in response to "Would you use this provider in the future?" I checked Yes only because I would be willing to try again if they would be willing to diagnose a problem only, but otherwise I would not.
"[removed member name], Thank you for taking the time to review our company. We appreciate your business. Regards-Paul & Michelle"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
23991 Arlington Ave, Torrance, CA 90501
Get our Angi-powered app
