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P & M Mechanical Heating & Air Conditioning
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
We do not sub-contract. Our billing procedures are that once job is complete, payment in full is required. We do accept Master Card, Visa and checks. Financing is available; ask for details. For any special promotions, see our website www.pmmech.com. Additional DBA - P&M Mechanical Heating. Additional contact name - Paul Mingham.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Air conditioners, air cleaners, air handlers, coolers, delivery installation., gas furnaces, heat pumps, indoor coils & air purifier, package units, parts, refrigerators, repair, thermostats, weathertron
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 0% |
Showing 1-25 of 118 reviews
Joanna S.
Jul 2020
It went very well. I had a wall furnace so P & M installed a heater in the hall ceiling and an air conditioner. New ducts needed to be added since I had never had an air conditioner in the house before. They did a very good job. They pulled the permits and all of the work was approved.
Julia F.
Jun 2018
I was very pleased with certain aspects. I had a morning two hour window. I called the office to ask if we could move the appointment to the later half of the two hour window between 9:30-10AM. They told me no they could not as I was the first appointment. I rushed over to be there and arrived a little after 9am for the appointment. He did not show up until 9:30. I did not appreciate that they would not accommodate my schedule and move the appointment back a half an hour. I also did not appreciate the fact that he left my front door wide open when he left. I was upstairs when he let himself out leaving my front door open. I needed a pipe sealed and because the furnace does not have pvc pipe he did not have the appropriate glue to fix it nor enough time to purchase it and return. He informed me that he could come back again on another date but I would receive another service call fee or I could do the work myself. The company was great and the service was good but I would not use that particular technician again. I ended up sealing the pipe myself.
Response from P & M Mechanical Heating & Air Conditioning
"[Member Name Removed], When you booked this appointment we gave you a 2 hour window. This is the tightest window we can do to ensure we arrive for all of our customers on time. I spoke to my employee that did your service and he told me he closed the door but didn't lock it my apologies if it opened after he left. The original service call was booked for a heating and air conditioning maintenance. The call was not booked to seal a pipe so I think your review is kind of harsh. Instead of appreciating that my tech found something you were unaware of you make this seem like he did something wrong . He also informed me most of the registers were closed in the home so he spoke to you about how this could potentially damage the [Member Information Removed]. This is a employee that takes pride in his work. I understand you are not the homeowner but the agent for her so maybe you can find someone that would better fit you HVAC needs. Regards-Michelle"
Fred S.
May 2018
PM Mechanical was very prompt and thorough in their installation. Job passed both city and air leakage required inspections and the job quality was complimented by city inspector. I have been overall pleased with their recommendation regarding a two stage system both in terms of comfort and monthly cost.
Response from P & M Mechanical Heating & Air Conditioning
"Thank you [Member Name Removed]."
James B.
Apr 2018
I been very happy with them from the beginning. The've always done a good job.
Response from P & M Mechanical Heating & Air Conditioning
"Thank you [Member Name Removed] for the review so many time when people are happy taking the time out to review slips their mind. So again thank you."
Tony W.
Sep 2017
unknown
Moe T.
Aug 2017
Very smoothly, on time, very clean, no mess anywhere. Covered the floors before working, wore booties in the house, cleaned up every evening. Took four days to complete and there were never any noise or trash issues. Explained the system operation to my satisfaction. Follow up calls by owner to make sure all was in order.
Response from P & M Mechanical Heating & Air Conditioning
"Hi [Member Name Removed]- Thank you for taking the time to let others know about us. We appreciate our customers and your opinion. All the best. Michelle"
Roger U.
Jul 2017
They were fine. Everything is working fine.
Response from P & M Mechanical Heating & Air Conditioning
"Thank you [Member Name Removed]"
Dianne W.
Jun 2017
Paul Mingum is the owner. He is amazing. He was straight forward. He does a lot of work in your area. The gas company said I didn't need a new heater. He came out and gave me a price. Installation was supper. He was just so down to earth. The price was right along with everyone else. I can call and they will come right over. He came out to give me an estimate and signed the contract about a month later. The people came out and did the work and it was great.
Response from P & M Mechanical Heating & Air Conditioning
"Thank you [Member Name Removed] for the review."
Kathy M.
Jun 2017
excellent job. would hire again.
Response from P & M Mechanical Heating & Air Conditioning
"[Member Name Removed] - thank you for taking the time to let people know you are happy with our work."
Tony W.
Mar 2017
unknown
Dianne W.
Mar 2017
unknown
Ginny F.
Dec 2016
They did a new heater and relocated it.
Ginny F.
Dec 2016
I have used them again.
Greta S.
Nov 2016
It went very well. This company seems extremely organized and honest. They called to confirm my appointment the day before and gave me a time window for arrival. The technician arrived within that window and inspected the system. He gave us some great advice as to what the problem could be and suggested that we try his suggestion and see if the problem clears up or is minimized. We will definitely contact them again if we have further problems.
Roger U.
Sep 2016
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Roger U.
Sep 2016
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Jerry M.
Jul 2016
unknown
Ellen W.
Apr 2016
- Michelle (“M” of P&M): Explained the process and permits; arranged the dates for asbestos abatement, installation, city inspection, and walkthrough; delivered the permits via email attachment; updated us if meeting or start time may be delayed.
- Paul (“P” of P&M): Prior to his appointment with us, Paul calculated the residential load so that he can recommend the proper size equipment for the house.
- Literature: Brochures of two different heating systems, company background, FAQs sheet, and other helpful information and websites.
- Timeframe: Day one for asbestos abatement, and days two and three for removal of old furnace, and installing the new one along with ducts, registers, etc.
- Registers: Replaced the old registers that were improperly sealed so that attic dust blew through the openings.
- Thermostat: In consideration of the senior citizens in the house, Paul recommended one that had a large display and easy to operate.
- Added a duct to 3/4 bathroom: Finally have heat in that room after 40+ years
- Luis and Edwin: Diligent, professional, and responsible. They were conscious of what had to be done each day to stay on schedule. They explained what the building inspector will ask for and do such as looking in the attic area so they considerately left the tall ladder.
- Attic insulation: We are used to companies focused on what they are hired to do so was surprised to learn that Luis and Edwin checked the condition of the insulation when installing the replacement ducts.
- Work area: The company wore shoe booties, placed drop cloths, and vacumned. That section of the house actually ended up cleaner after work was done.
- Filters: Estimate quoted an economical filter rather than the $100+ quoted by other bidders. P&M also left the homeowner a box of replacement filters.
- Walkthrough: Paul thoroughly checked every area where work was done, showed how and when to change the filter, and made sure that the homeowners knew how to operate the thermostat (the manual was not clear).
Note: Angie’s List is a good resource and I selected the company as a possibility from the List based on the positive reviews but I chose P&M because another trusted company highly recommended them.
Response from P & M Mechanical Heating & Air Conditioning
"Dear [Member Name Removed], Thank you so much for walking thru the process from start to finish. This is helpful for our future customers. My crew Luis and Edwin will be receiving a copy of your review, I thank you from them as well. Please feel free to contact us anytime with questions. Time is so short and I appreciate yours. Kind regards-Michelle"
Stuart T.
Mar 2016
Feeling that 2015 might be the new normal for weather in our area, we decided to add A/C to our existing heating system. Using Angie's List, we sought bids from 3 local heating & A/C contractors. Of the three, P&M was the most responsive, the most thorough in describing their approach and, in the end, the most competitively priced. The work was performed over 3 days in early March 2016 by installers Luis and Edwin. I really cannot think of enough superlatives to describe their work, on-time, courteous, efficient, and exceedingly well-trained in HVAC installation and checkout are just a few of my thoughts. Our city inspector was very complementary on the quality of P&M's work when signing off the permit. P&M owners Paul & Michelle Mingham were ever present throughout the bid, installation and final check-out process. They are a small operation that relies on Angie's List and, most of all, satisfied customers to be their sales and marketing voice. We now join those happy customers who will only call Paul & Michelle whenever we need help with our home HVAC systems.
Response from P & M Mechanical Heating & Air Conditioning
"Dear [Member Name Removed]- As I've said it takes wonderful customers as yourself to make all of this happen. Thank you for letting other Angie's list potential customers know that we care. Our employees are our heart I'm glad you think so as well. Take care and stay cool. All the best-Michelle"
Jenifer R.
Jan 2016
We had been working with the same hvac/a.c. provider for over 20 years. They sold, installed and serviced our heat pump and centralized hoax systems. They were out many times to investigate this noise issue. Last call ended with us being told the unit's motor needed replacing at a "discounted" cost of over $1300. Replacing costly elements had become S.O.P. for this company. I researched Angie's List for a 2nd opinion. P&M Mechanical was selected. Initial diagnosis was the same but their motor replacement charge was less than half of the initial "discounted" quote. While preparing to replace the motor, P&M' s technician discovered that the fan blade was the problem not the motor. Saving us even more money. Fan blade was ordered and replaced within 10 days and we signed a service contract with P&M Mechanical, for future work. Sometimes you can get good, fast & reasonable! Add in honesty and you have P&M Mechanical. Thank you, Angie's List
Response from P & M Mechanical Heating & Air Conditioning
"{Member's name removed}- Sorry for my late response Angie's list is in the process of revamping the website. I want to thank you for the detailed visit. I pride myself with staying honest in a world of not so honest company's. We will be happy to serve you in the years to come. Sincerely Michelle"
DAN H.
Dec 2015
I trying diagnosing the problem myself using information found on the internet and eliminated several possibilities. Then I looked on Angie's List and found P&M in the neighborhood and with high ratings on their reviews. I called and they scheduled an appointment. I asked about the charges and was quoted a $99 diagnostic fee.
When the P&M fellow arrived, I told him what I had done and he found quickly that the run capacitor was bad. He tried a new one and that took care of the problem. So the problem was solved in 15 minutes. I was relieved because I know the capacitor is inexpensive, about $5-$6. So I was expecting a bill for about $110. But the bill turned out to be $178.38 (with 10% off for using Angie's List) because the charge for the capacitor was $88.20 including labor. Had I known that an approximately $80 labor charge would apply for attaching the capacitor leads and screwing the capacitor bracket back on, I would have asked for the call to end after the diagnosis.
I would like to have been told about the additional labor charge beforehand and been given the opportunity to end the call after diagnosis. I would have purchased the capacitor myself and saved $75.
Here is a suggestion for appliance repair companies. When you have a DIY customer, work with them that way by providing a diagnosis and do not charge them for labor and parts that they want to handle themselves.
On my part, I have learned that when I call for an appointment, I will ask for a diagnosis only.
I had to check Yes or No in response to "Would you use this provider in the future?" I checked Yes only because I would be willing to try again if they would be willing to diagnose a problem only, but otherwise I would not.
When the P&M fellow arrived, I told him what I had done and he found quickly that the run capacitor was bad. He tried a new one and that took care of the problem. So the problem was solved in 15 minutes. I was relieved because I know the capacitor is inexpensive, about $5-$6. So I was expecting a bill for about $110. But the bill turned out to be $178.38 (with 10% off for using Angie's List) because the charge for the capacitor was $88.20 including labor. Had I known that an approximately $80 labor charge would apply for attaching the capacitor leads and screwing the capacitor bracket back on, I would have asked for the call to end after the diagnosis.
I would like to have been told about the additional labor charge beforehand and been given the opportunity to end the call after diagnosis. I would have purchased the capacitor myself and saved $75.
Here is a suggestion for appliance repair companies. When you have a DIY customer, work with them that way by providing a diagnosis and do not charge them for labor and parts that they want to handle themselves.
On my part, I have learned that when I call for an appointment, I will ask for a diagnosis only.
I had to check Yes or No in response to "Would you use this provider in the future?" I checked Yes only because I would be willing to try again if they would be willing to diagnose a problem only, but otherwise I would not.
Catherine L.
Oct 2015
unknown
Response from P & M Mechanical Heating & Air Conditioning
"[removed member name], Thank you for taking the time to review our company. We appreciate your business. Regards-Paul & Michelle"
Roberta G.
Oct 2015
unknown
THERESA I.
Oct 2015
.
SUSAN F.
May 2015
This was done 4 years ago. It required 2 trips. A part had to replaced and freon put in.
Response from P & M Mechanical Heating & Air Conditioning
"Dear [Member's name removed] After reading your review I looked up your account. The only visit I show was July 21, 2011. You said we were there on May 5th 2013. I will try to contact you by phone today with the # I have on file to discuss your review. Sincerely-Michelle"
Licensing
State Contractor License Requirements
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FAQ
P & M Mechanical Heating & Air Conditioning is currently rated 4.9 overall out of 5.
P & M Mechanical Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, P & M Mechanical Heating & Air Conditioning offers free project estimates.
No, P & M Mechanical Heating & Air Conditioning does not offer eco-friendly accreditations.
No, P & M Mechanical Heating & Air Conditioning does not offer a senior discount.
Yes, P & M Mechanical Heating & Air Conditioning offers emergency services.
No, P & M Mechanical Heating & Air Conditioning does not offer warranties.