LUCKY DAWG MOBILE GROOMING
About us
We are a family owned and operated business that has been serving the dog and cat community in the South bay of California for over 15 years. With a life-long love of pets we readily subscribe to the highest pet industry standards in the care and grooming of your pet. We are members of the National Dog Groomers Association, Better Business Bureau, and willingly support the humane treatment of pets and animal rescue Foundations. Our experienced groomers are personable and have many years experience around pets so you can be assured that your pet will be in good hands. We aim to create informal and lasting relationships with our clients and pets, that’s why our preferred client program works so well.To help us take good care of you and your pet we maintain individual records of owners and their pets and any observations that we find whilst grooming will be noted and brought to your attention. We conduct our business with honesty and integrity and encourage owners to share in the health and happiness of their pet. We can willingly provide references and customer testimonials on request.
Business highlights
27 years of experience
Services we offer
We come to your home or office and provide a professional and comprehensive full pet grooming service for dogs and cats. Bathing and brushing, anal gland expression, ear cleaning and hair styling to breed specifications. Flea treatments and topical products. Shampoos for all types of skin and coat conditions., nail clipping
Accepted Payment Methods
- CreditCard
Reviews
4.732 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 3% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
Catherine T.
Aug 2018
It went great. They were on time and both dogs were clean and beautiful when done.
Ron N.
Oct 2017
1st visit was $85....second visit was $65...third visit no show, no call yet they confirmed appointment. I waited an hour and 20 minutes with no call and they make it seem like it's my fault??? I'm the customer....a courteous business would call and say I'm running late. Services are worth the money and don't understand the different pricing....maybe someone is pocketing it on the side in addition to tip???? Who knows....try someone else before putting them on your "short list".
Response from LUCKY DAWG MOBILE GROOMING
"Hi [Member Name Removed] I'm not surprised to read your review after receiving two unpleasant emails from you, which the content was unnecessary. Vince our groomer who you gave great review the first visit and had communicated with him previously was parked on your driveway for an hour waiting for you, as you had requested a late afternoon appointment. [Pet Name Removed] was barking in the house when we rang the door bell. Vince messaged you and called you, but he did not get a response. Addditionally our office tried calling you as well, but you did not answer. The reason for the price difference was that the first grooming Cola had was a hair style and grooming and the second appointment 3 weeks later Cola only required a bathing service. Your accusation off us charging inappropriately is unfounded, we charge a reasonable price for what service is needed. Our reputation is of upmost importance to us and is recognized by many happy Angie's List members as well as other social media review sites. Mike"
Ron N.
Jul 2017
Vincent was awesome. He explained everything in detail. Will continue service every 3 weeks. Dog went looking for Vincent when he left...funny...she only does that for me.
Cathryn D.
Jun 2017
The price was $75, but they go to my house. They are really good. We have used them for the last two years, now.
Liane C.
Apr 2016
Mike arrived a bit early and was very attentive to Layla and took time to talk to me before he started. It took about an hour and Layla came out looking SO cute!
Looking forward to one of the staff (probably not Mike since he is in such high demand these days!) coming over tomorrow for a second go round. Sh'e become a hot (Yorkie) mess again so it's time!
We love Lucky Dawg!
=)
Looking forward to one of the staff (probably not Mike since he is in such high demand these days!) coming over tomorrow for a second go round. Sh'e become a hot (Yorkie) mess again so it's time!
We love Lucky Dawg!
=)
Laura M.
Jan 2016
The office took a good amount of time and many notes when I called, in order to get a preliminary idea of what my new rescue Australian Shepard/Border Collie dog was like and what services I needed. They sent a woman due to the fact that he has some fear issues with men. I got a mobile appointment in only 2 days!! The groomer did a fantastic job, with a dog who was very fearful and from what I could hear, squirmed, cried and howled at the beginning of each step of the process. She was able to calm him and gave him a beautiful full body haircut due to the fact that he just came from freezing temperatures in Idaho and had a full winter coat. I am perfectly okay with the $95.00 price tag due to the fact that my dog was so difficult and the groomer spent 2 hours working on him. I would recommend Lucky Dawg and will definitely be using them again. Next time I will most likely take him to the salon, but this time I did not want him in my car, and the mobile unit served it's purpose and exceeded my expectations.
Catherine C.
Aug 2015
unknown
Karen M.
Sep 2014
- I was very happy with the service provided and overall experience. The scheduler was very helpful in setting up a time that fit my schedule. I was able to schedule an appointment the week I called. The groomer arrived about 10 minutes early, and carefully listened to my specifications and concerns related to my dog. The groomer patiently took 2 hours to work on my dog and he came out looking great. Payment was easy, and I could use a credit card with the option to add a tip. Lastly, the grooming van was clean both inside and out. I have already recommended them to my neighbors.
Patricia B.
Jul 2014
unknown
GERALD S.
Jul 2014
A great experience for me and my pet! Michael, co-owner, was extremely professional and helpful. This was my third visit to Lucky Dawg for grooming and bathing. The shop is clean, the employees are professional and friendly. Many people come in to bathe their pets themselves, but since I have a dog with a wirey coat, I value the professional bathing and grooming experience. Michael took his time and allowed me to be with my rescued, possessive, terrier mix during the entire process. I highly recommend a visit to Lucky Dawg!
Sharon B.
Jul 2014
unknown
Janet M.
Jun 2014
Very prompt about scheduling a time to come out. Very good with large excitable dog. A little expensive, but did a good job.
Lorraine E.
Apr 2014
Excellent. I let them know up-front my dog was elderly and not likely to stand for long periods. They sent Mike who was great with our old man. :-)
Donna M.
Mar 2014
My dog's fur was so soft. The groomer was helpful and friendly.
WILFRIEDA S.
Mar 2014
They were on time and did the job in a timely manner considering the amount of dirt,hair and sizeof the dogs.
Sheila B.
Jan 2014
.
Rosalia H.
Jan 2014
The groomer was not familiar with a "lion cut" so my dog looked a very silly with just some "chest hair" left on her that I had to shave her myself afterwards. There was confusion about the price as well. All dogs had a bit of a limp from too short nails and one was leery of sitting down-- can only explain it by either rough handling with anal gland expression (??)--- in the end the woman coordinating the work was excellent, she was professional, good mannered, responsive and answered all of my questions thoroughly, but the groomer seemed a bit nervous and inexperienced or rushed. I will use them again, but ask for a different groomer. I will say, in their defense, that I gave short notice for the appointment so I may have not gotten one of their more regular groomers. I will try again. The service is a wonderful idea and very convenient. (I guessed on the date... couldn't remember exactly when I used them.)
Response from LUCKY DAWG MOBILE GROOMING
"Hi [member name removed] We are sorry to read of your disappointment with the service you received in July 2013 and wonder why you have waited so long to post a review? We will gladly try and put matters right with you and have already tried telephoning you but the number we have on our records has been discontinued. Please contact us directly and we will be pleased to work with you so you are completely satisfied. You can contact myself - Mike or my wife Alison on our office number 310 784 0775."
Donna F.
Oct 2013
I found them on Angies List and I called them because I was thinking of having a mobile pet grooming because when I went to a different groomer with my dog they thought she was having a seizure when she was there and I just thought that it was really stressful there because it was very noisy. So I called Lucky Dawg to arrange for them to come here and she said that she just opened a shop and it is very different from the rest and invited me to take my dog there. They don’t put the dog in cages which I think is wonderful. They have actual small rooms that are set up around the perimeter on the inside of the building. The rooms have glass fronts and after the dogs are groomed they get to go into these little rooms with a bed and toys and it is very quiet. They are very responsive. My little dog just loved it. They are not any more expensive than anywhere else that I have taken her. So I am just thrilled with the experience there. They price varies with the size of the dog. I take her antiseptic shampoo and they use it on her and I got her set up right now for monthly service with them because they do such a good job. They also have a self service dog wash also. If you want to take your dog or want to wash your dog yourself you can. Alison who is the owner told me that they are very particular about who they hire to work there. She is extraordinarily loving and kind too.
Connie C.
Jul 2013
My dog loves Lucky Dawg. I have used them for several years and will continue to use them to groom my dog.
Payge M.
May 2013
5 STARS!! I have used Lucky Dawg Mobile Grooming, at least once a month for almost a year now. We have 2 Border Collie/mix. One gets shaved, while the other gets a trim. Both get their teeth brushed. One of our dogs does not like strangers and she has never had a problem. Both of our dogs love the groomers (and we have had 3 of them). Mike is our main groomer, but all have been really nice and do a great job! I am extremely picky and protective of my pets. They are always flexible and go out of their way to make their schedule work with mine. I would highly recommend their services!
Annette D.
Feb 2013
!!I first had Lucky Dawg out to groom both my Soft Coat Wheaten Terriers. One is 2 years old and the other is 8 years old. They are both a handful. Unfortunately, my old girl is not a fan of bathing. However, the groomer was awesome the way she handled the situation when my dog refused to be bathed. I spoke to Alison, owner, over the phone and she was so wonderful when I explained my dog's past experience with grooming. Her husband, Michael, came today to give it another go with my old girl and he was gentle and understanding. My old girl is stubborn, but Michael knew how to handle her and she looks beautiful! Both dogs are happy with their new hair cuts! Thank you Michael. I would highly recommend Lucky Dawg Mobile Grooming.
Kristin O.
Jan 2013
We had our 6 year old, female Golden Retriever, Millie, groomed. This is only the second time, as we usually just wash her ourselves, but we now have no means of doing it in our current house when the weather is cold, so we opted to have it done. We were very happy with the results. They were very friendly and kind, and Millie seemed fine with the whole procedure (as much as any dog is). I also liked very much that they did not try to sell me or pressure me on "you should have her groomed regularly" since we are periodic customers.
She smelled great and they trimmed some of the wild hair growth around her toes/feet, ears, and in her hind area, exactly what I had asked them to do. Not too much, I was very pleased with the results. The groomer gave us some great recommendations for products for her persistent foot licking problem, and also informed us of some dry skin patches as well.
I gave an A on everything except punctuality, not because they were late, but actually because both times we have used them they ended up being very early. Fortunately for me, that isn't a problem as I work from home, but I could see it potentially being an issue for someone who may be timing their day. I imagine if I wasn't here, they would have returned at the designated time and no harm done. I hesitate to even mention it actually.
Definitely very happy and will certainly use them again.
She smelled great and they trimmed some of the wild hair growth around her toes/feet, ears, and in her hind area, exactly what I had asked them to do. Not too much, I was very pleased with the results. The groomer gave us some great recommendations for products for her persistent foot licking problem, and also informed us of some dry skin patches as well.
I gave an A on everything except punctuality, not because they were late, but actually because both times we have used them they ended up being very early. Fortunately for me, that isn't a problem as I work from home, but I could see it potentially being an issue for someone who may be timing their day. I imagine if I wasn't here, they would have returned at the designated time and no harm done. I hesitate to even mention it actually.
Definitely very happy and will certainly use them again.
Susan H.
Sep 2012
Unfortunately, my dog was very ill and I didn't call for grooming as I did not want to contaminate other animals. Earlier this year (I think it was April) I made an appointment for a Saturday at 5 pm. I was to be the last appt. The groomer did not show up nor did he call me.
Response from LUCKY DAWG MOBILE GROOMING
"Hi Member We are sorry to read your feedback. From the notes relating to this booking I can see that the groomer and office staff tried calling you on a number of occasions between 3pm and 5pm to advise we were running late and would need to reschedule. No one answered the phone and there was no voicemail for us to leave a message. The following day we tried several times to reach you but again no one answered. Our apologies for your disatifaction and any inconvenience caused. We did not have any other means to call you other than the home number on file."
Connie C.
Sep 2012
I love Lucky Dawg. I have been using them for years and have always had a good experience. Alison is always able to schedule a convienent appointment. They come to my house which is less stress for me and my dog. They have always done a good job. I will continue to use them and recommend their services.
Agnes M.
Jul 2012
It was a good experience. It was easy to make an appointment and they came to my home for the grooming. He even gave us pointers on training.
Licensing
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FAQ
LUCKY DAWG MOBILE GROOMING is currently rated 4.7 overall out of 5.
LUCKY DAWG MOBILE GROOMING accepts the following forms of payment: CreditCard
No, LUCKY DAWG MOBILE GROOMING does not offer free project estimates.
No, LUCKY DAWG MOBILE GROOMING does not offer eco-friendly accreditations.
No, LUCKY DAWG MOBILE GROOMING does not offer a senior discount.
No, LUCKY DAWG MOBILE GROOMING does not offer emergency services.
No, LUCKY DAWG MOBILE GROOMING does not offer warranties.