Cornerstone Windows & Doors

"This job consisted of 85 windows and 30 patio doors and our records show the project was completed in 2001-not 2006 as noted by reviewer. There were a couple of small leaks which were addressed immediately, as is standard company policy with all jobs, big or small. The caulking used was not only the proper one, but came with a 25 -year manufacturer's warranty. Cutting back the flanges on retrofit windows is a common practice. It is usually done if the window or door is in a corner, or, if it has a trim around it which won't allow the frame to lay flat to the stucco. This does not void the warranty, in fact, there are score lines on the back of each flange specifically for that purpose. The manufacturer's representative visited the job site after completion and deemed the job to be up to their standards. [member name removed] was given a 10-year written guarantee and warranty from the manufacturer after the project was completed."

"Cornerstone Windows takes great pride in servicing all completed projects whenever necessary. Customer service is why hundreds of past clients refer Cornerstone to friends. Whatever the issue, the service department responds quickly to resolve the problem. Cornerstone also assists customers in regards to manufacturer product warranties. In reviewing the file on this project, we discovered no requests for any service issues. In regards to the staining of the doors, Cornerstone is not a painting or staining company. This is clearly stated on the contract that this service is not included. However, the customer did purchase 3 stain kits from Cornerstone which are offered by the door manufacturer knowing that he would have to hire a third party to apply the stain to the doors. We would also like to note that the customers home is located on a hillside. It is not uncommon for movement to occur in hillside homes. This is most likely the reason for the door movement (especially after 8 years). In regards to the door handles, The customer received the handles on the contract. The handles are removable and easy to change out. We would have been happy to sell him additional hardware. Finally, we're a little confused as to why someone would post a negative review 8 years after the job was completed."

"There was absolutely no intention to deceive Member during the sales process. This was the first week of the Angies' List promotion and Member was the first respondent to the discount. Minor confusion. No deception. Cornerstone is happy to service all Angies' List customers and factor in the 5% discount into the final bid. We only request potential customers identify themselves as Angies' List members so we can apply the special 5% discount."