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15 years of trusted experience
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Reviews
3.64 Reviews
Showing 1-4 of 4 reviews
Susan G.
05/2017
internet service, cable tv service
 + 0 moreVerizon sold this business to Frontier. Frontier was horrible. 1st try at connection service - I never received confirmation call the day before. When I called on the morning of service to confirm, I was told I wasn't on the schedule, so I went to work. However, they showed up while I was at work. 2nd try for connection, I got a confirmation call the night before, but the tech never showed up. I chose another provider. To top it off, Frontier sent a bill for the first month of service (that I never received). Customer service told me to ignore the bill, but I may continue to get bills for 3 months. Ugh!!
Description of Work: Needed internet connection
| Rating Category | Rating out of 5 |
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JOSEPH C.
02/2016
internet service, cable tv service, landline phone service
 + 1 moreI currently am having trouble with them eliminating a line item on my phone bill. There are a couple of cable cards that I had that no longer are needed, but they have some kind of a software glitch and can't get that line item to be deleted. I have called them to get credit. It has been kind of a mess. As long as everything is in accordance it is fine, but when something goes off the rails they just can't deal with it. This problem has existed since the end of last August. It is not getting repaired. They are dealing with another department that has different priorities. My choices are to deal with this monthly call until they finally do fix it or move to someone different. The customer service people are responsive, I give them an A. The company and processes/systems the company uses are not satisfactory. They need to do something, they just can't do it. Everything has been over the phone. They are not punctual and timely at all in fixing my problem. They are always professional.
Description of Work: I use Verizon for the whole package.
| Rating Category | Rating out of 5 |
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| quality | |
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Yes, I recommend this pro
$200
Jo M.
06/2014
internet service, cable tv service
 + 0 morePlease see above.
Description of Work: Installed Verizon FIOS triple play (phone, internet, cable). Their quality is amazing, unsurpassed, but I go into shock every month when I get the bill. There are usually cash bonuses for new customers, which can be a strong incentive to switch. But if you want a better than average cable channel lineup, a faster than average modem speed, a DVR that allows access from other rooms, and a few premium channels (HBO, Showtime, Encore), be prepared to put out $200 per month, or more. If you rent/buy new releases, you will easily be paying $250/month. I recall my first cable TV bill when I blustered, "I will NEVER pay for TV!" Now I'm hooked. I've heard one can install their own digital antenna system? Until I speak with someone who has actually done it, I won't risk it. It would definitely pay for itself though.
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Yes, I recommend this pro
$220
Grace L.
06/2014
internet service
 + -1 moreThey were on time and courteous. Knowledgable and friendly
Description of Work: Repair cable connection
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$50
Contact information
2715 E Thousand Oaks Blvd, Thousand Oaks, CA 91362
Service hours
Sunday:
ClosedMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 5:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
TV Service - Cable,
Phone Service - Landline,
TV Service - Satellite
FAQ
Verizon Fios Thousand Oaks is currently rated 3.6 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:00 PM
Saturday: 7:00 AM - 5:00 PM
Verizon Fios Thousand Oaks accepts the following forms of payment: Check,Discover,MasterCard
No, Verizon Fios Thousand Oaks does not offer free project estimates.
No, Verizon Fios Thousand Oaks does not offer eco-friendly accreditations.
No, Verizon Fios Thousand Oaks does not offer a senior discount.
No, Verizon Fios Thousand Oaks does not offer emergency services.
No, Verizon Fios Thousand Oaks does not offer warranties.
Verizon Fios Thousand Oaks offers the following services: Television,Satellite Television,HDTV
Virus Protection,Wireless Internet,Satellite Connection
Contact information
2715 E Thousand Oaks Blvd, Thousand Oaks, CA 91362
Service hours
Sunday:
ClosedMonday:
7:00 AM - 9:00 PMTuesday:
7:00 AM - 9:00 PMWednesday:
7:00 AM - 9:00 PMThursday:
7:00 AM - 9:00 PMFriday:
7:00 AM - 9:00 PMSaturday:
7:00 AM - 5:00 PM