Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Esther G.
10/2011
furniture sales
 + -1 moreI called to talk to a manager about the pillows and he said they were out of the pillows and knew they were missing. I called the local area representative and asked for a return with money back and if not even a store credit because I shop in the store so much. They pretty much said tough luck and that I could not return it. I am very disappointed. They have bad customer service. The Better Business Bureau called and tried to get a resolution and they did not respond. Now I am stuck with a sofa with missing pillows.
Description of Work: I bought a sofa. When I was in the store they had it decorated with decorative pillows. I bought it and paid with cash. I told them I could not pick it up until that night. They took all pillows off and and when got it home and there were not enough pillows for the sofa.
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$1,300
Contact information
111 S WESTLAKE BLVD 101, Thousand Oaks, CA 91362
Licensing
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Service Categories
Furniture - Sales
FAQ
URBAN HOME INC is currently rated 1 overall out of 5.
No, URBAN HOME INC does not offer free project estimates.
No, URBAN HOME INC does not offer eco-friendly accreditations.
No, URBAN HOME INC does not offer a senior discount.
No, URBAN HOME INC does not offer emergency services.
No, URBAN HOME INC does not offer warranties.
Contact information
111 S WESTLAKE BLVD 101, Thousand Oaks, CA 91362