SHOWCASE KITCHEN AND BATH

"We agree that the Contract was very detailed and took a few months to write as is typical with a project this size. There were many questions along the way and all of them were answered to the satisfaction of the Owners, culminating in the thorough reading and then signing of the Contract. Included in the detailed language of the Contract was terminology that addressed the unknown situations that might arise once the mechanics of the house were exposed. This discovery occurs during the demolition phase. As the structural issues anticipated for the remodel where extensive, care was taken to identify and address issues regarding the existing home. It was during this time that unknown conditions were discovered in which we determined the best solutions and, as per the contract, discussed the different options with the Owners. After everyone had agreed on the course of action to be taken and the costs associated with those actions, a Change Order was written and construction continued. As typical with a job of this size the Owner’s made many design decisions along the way that were deviations from the original approved contract. As such Change Orders were written to document those changes and the appropriate costs associated with those changes were applied, before the additional was had commenced. The final payment as stated in the contract included the reconciliation of the allowances that were clearly defined in the approved contract. The Owner was informed repeatedly that there would be cost overages based on their final decisions, made in each of the allowance categories. For most of our jobs we draw the required plans, pull the required permits, and are on site for any city inspections. On this job, as with all of our jobs, we passed every inspection including, Electrical and Plumbing, and if at the time there were inspection corrections cited we took care of them and had them re-inspected. At the completion of our work a final inspection was performed by the city and we received an approval that the work was complete with no corrections. We do understand that the inspectors in all jurisdictions do miss things and problems can arise after final inspection which is why we have in place a program specifically designed to address those situations. In this instance we had no opportunity to deal with the alleged Plumbing or Electrical issues as, [member name removed] claims, as we were not contacted by the Owner informing us of the problems. We have never received a kick back or fee credit policy with any of our vendors or sub contractors. This allegation is simply unfounded and not true! We are glad they are happy with their new home as it has always been important to us to satisfy all of our customers and deliver the high quality product they are expecting. We are sorry that the process did not go as well as [member name removed] would have liked. After remodeling over 8,000 homes over the last 30 years we have less than ten clients that we have been unable to please, including the [member name removed]."