R J WARNER CARPETS & FLOORS INC

How do they stay in business? Really? The salesperson was on the phone with someone from his family, I guess, most of the time I was in the store. I had to really beg for him to show me the goods, and when I had questions, he said, don't you see, I am on a long distance line (mind it, it is 2013, there is wireless and Skype everywhere), can you come back some other time? Of course I can come back! But I won't. Why bother to buy from people who do not value their customers and their jobs? Factwise, prices on par with other smaller flooring stores ($3/ft and up), selection below average.

The work crew was on time (early), worked a full day and completed the project exactly in the time promised (four days). The work is, for the most part, excellent, though I would have preferred a reducer in one spot, rather than a gradual leveling of the floor. The crew was professional, clean and careful when moving my furniture around to complete the project. Except for the mystery of the missing pillow sham, all valuables survived the installation without incident.

RJ WARNER COMPANY SHOWED UP ON TIME, THEY WERE POLITE AND CLEAN. THE WORKER REMOVED MY OLD FLOORING IN MY BATHROOM AND REPLACED IT WITH TILE I HAD PICKED OUT AT THEIR STORE.

THE COMPANY WAS FRIENDLY AND EASY TO GET AHOLD OF, BUT THE POST-SALES PROCESS WAS FRUSTRATING. THE WRONG WOOD CAME AND WAS NOT DETECTED UNTIL A GOOD PORTION OF THE FLOORS HAD BEEN INSTALLED. THE SALES PERSON RELUCTANTLY OFFERED A DISCOUNT IF WE KEPT THE INCORRECT HARDWOOD. ADDITIONALLY, THERE WAS NOT ENOUGH WOOD ORDERED, SO THE BALANCE OF THE JOB HAD TO BE POSTPONED UNTIL ADDITIONAL WOOD WAS ORDERED AND RECEIVED. THE INSTALLATION TEAM WAS PROFESSIONAL AND PROVIDED QUALITY WORK. THE INSTALLATION SUPERVISOR WAS VERY PATIENT, FLEXIBLE, AND COOPERATIVE WITH ISSUES THAT OCCURRED DURING INSTALLATION ON OUR END (LEAK UNDER A BEDROOM FLOOR, ETC.)

INSTALLERS WERE PROMPT IN THEIR ARRIVAL. INSTALLATION TOOK PLACE IN ONE EIGHT HOUR DAY, AND A SECOND 3 HOUR DAY. THEY WERE CAREFUL WHEN MOVING FURNITURE, NEWLY INSTALLED DISH WASHER, AND OVEN.