PC HEAVEN
About us
PC HEAVEN is a Mobile Computing Service that comes to you in the comfort of your Home/Business with No Travel-fees & for all Brands of Computers. - No Fix, No Fee, - Veteran Owned, Certified by Microsoft, Apple, & the CompTIA, - Pride in our Work & Passionate at what we Do, - Family operated, - Licensed & Insured, - the California Bureau of Electronic & Appliance Repair, - Integrity & Professionalism, - Over 20 years Experience, - Established & Reputable, - Members of the Chamber of Commerce, - Superior Customer & Non-Geek People talking Skills, - Your Neighbor, living locally, - Over 150 5-Star Reviews on multiple websites.
Business highlights
Emergency services offered
28 years of experience
Services we offer
All types of PC & Mac Repairs, Back Up, Email, PC / Tablet / Smart Phone Setup / Transfer, Virus Removal, Wireless Networking / Printing, and Data Recovery.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.940 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 40 reviews
Paul E.
Nov 2016
Very, very well.
Response from PC HEAVEN
"Thank you very much for this excellent 5 Star review, I hope you have a very blessed holiday season -Brian"
Daniel C.
May 2016
unknown
Susan G.
Sep 2015
unknown
Christi L.
Feb 2015
unknown
Dana B.
Oct 2014
Brian was awesome. He had great customer service, showed up on time, and was responsive. He quickly fixed issues with my PC that I've had for months - I wish I would have called him sooner instead of struggling with a slow computer for so long. Highly recommend.
Andrea W.
Sep 2014
unknown
Ted B.
Aug 2014
unknown
Susan G.
Aug 2014
Brian gave us his earliest appointment (8-15), came out promptly and within an hour of arrival had it fixed. This is very important to most of us, but my husband was going to have a Fantasy Football Draft, which added additional urgency.
Unfortunately we forgot to mention an email issue not impacting the draft, and had to call Brian again. He came out today and fixed it without an additional charge. This is the 2nd time we have used PC Heaven's services. Brian's knowledge, professionalism, and efficiency make it a pleasure to work with him, and I will call him for any computer issues we may have. He is the BEST.
Shelley B.
Aug 2014
Brian is truly a professional. He quickly and efficiently solved a very mysterious (at least to me) aggravating situation with our WiFi not working with one TV and continually stopping.
Brian discovered that one of the Blu Ray players was malfunctioning and needed to be replaced. That might sound simple, but it took many hours of my trying to solve it!
Thank you, Brian!
Brenda C.
Jun 2014
SUPERIOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Bob M.
Jun 2014
unknown
Larry F.
Jan 2014
It seemed every hard drive we tried was bad. He figured out that the hard drive wire was bad. He also cleaned up some stuff and made recommendations on backing up and what software to use for backup, antivirus, etc.
Carin M.
Dec 2013
He went step by step, checking numerous things, explaining what and why. I discovered lots of stuff, and am looking forward to hiring him to teach me more.
Kevin O.
Oct 2013
Brian is our "go to" PC guy here in Ventura County. He is honest and really knows his stuff.
His response time is quick and repair is complete. I give him 5 out of 5
His response time is quick and repair is complete. I give him 5 out of 5
Patricia T.
Sep 2013
service provider was professional and always on time. flexible skills across a range of issues. he recommended a new computer for my son rather than upgrading the HD to save us money on his fees.
Response from PC HEAVEN
"PC HEAVEN wishes to say; Thank You very much to the Member for this Excellent Review. We are very happy to hear that this Member will Hire us again. However a ‘C’ for the Pricing might be alittle misleading for 4 reasons, the Member; 1) Got a Money Saving Coupon off Angies List. 2) Called us out on a Weekend which is a 2-Hour minimum charge not 1-Hour. 3) Called us back for more work increasing the total Bill. 4) And we saved the Customer $139.99 by providing them with a Free version of MS Office. We always call when we are on our way to your home or office. Brian Whyte / Owner / U.S. Naval Submarine Officer Veteran."
Roman M.
Jul 2013
I contacted Brian Whyte at PC Heaven and explained the issue. He listened carefully to my story and asked for additional details that would help him determine the basics of the problem. He then explained how the data recovery operation would work and what the preliminary costs would be. I needed some time to think it over and told Brian I'd call him back. When I contacted him again he answered more questions in a helpful manner.
Brian then picked up the damaged drive from my home, as well as a replacement drive I wanted the restored data transferred to, if the original drive could not be salvaged. He provided some tips about external drives and explained in more detail the data recovery process. He estimated it would take about four days to complete the operation.
I was in luck, though the whole thing only took two days. All my data was recovered and placed on the new external drive. Brian delivered the new drive and the broken one back to me, and stayed to make sure it linked up to my computer properly and that the data was in place.
The whole time Brian was courteous, helpful and very knowledgable about the whole process. I will definitely contact him for any future computer repair issues, and highly recommend his services.
Brian then picked up the damaged drive from my home, as well as a replacement drive I wanted the restored data transferred to, if the original drive could not be salvaged. He provided some tips about external drives and explained in more detail the data recovery process. He estimated it would take about four days to complete the operation.
I was in luck, though the whole thing only took two days. All my data was recovered and placed on the new external drive. Brian delivered the new drive and the broken one back to me, and stayed to make sure it linked up to my computer properly and that the data was in place.
The whole time Brian was courteous, helpful and very knowledgable about the whole process. I will definitely contact him for any future computer repair issues, and highly recommend his services.
Joan H.
Jul 2013
Bryan Whyte, owner of the business PCHeaven, came out himself to fix our desk top computer. He assured us that if any future repairs become necessary, it would always be him personally, not an assistant who would come out. He came on time and made every effort to make all repairs in less than an hour. I was quite concerned with this as the price increases with each hour. He found the virus and eradicated it. He also tuned up our computer to allow it to run faster. I was pleased with his competence, timeliness, and professionalism. I would recommend him to friends and family.
JK O.
Jul 2013
As always, Brian is very professional, efficient and reliable. He is a wealth of computer knowledge...which is a huge benefit for us. His recommendations are very practical, helpful and user friendly. We have utilized him before and will continue for all of our computing needs.
Jacquelyn Q.
Jun 2013
I called PC Heaven after reading the rave reviews on Angie's list. When I spoke with Brian on the phone he explained his hourly fee and said that he did not charge for travel time (he is Thousand Oaks and I'm in Ventura). Brian was on time (he called 30 minutes before and said he would be here in 30 mins. and he was). He got right to work and tuned up the computer. He pointed out some programs that another technician had installed that were probably causing the slowness. He completed his work in one hour and prior to leaving made sure that my scanner and printer were properly working.
Brian also said that I could call him or e-mail him with questions. I will definitely keep his number for future issues with computers. Also, I will recommend PC Heaven to my friends.
Brian also said that I could call him or e-mail him with questions. I will definitely keep his number for future issues with computers. Also, I will recommend PC Heaven to my friends.
Pattye O.
Apr 2013
Brian returned my call within 5 minutes and was out the next day bright and early. He was able to fix almost everything he came out for, except for one fan which he fixed the next day (needed a part he didn't have). He worked on a total of 3 computers for me. He was professional, extremely knowledgeable and a pleasure to talk with. I will definitely use his services again.
Response from PC HEAVEN
"PC HEAVEN wishes to say Thank You very much to the member for this Excellent Review. We always call when we are on our way to your home or office. Brian Whyte / Owner / U.S. Naval Submarine Officer Veteran"
Jacqueline M.
Apr 2013
Brian Whyte of PC Heaven will be my computer technician forever. He is efficient, knowledgeable, professional, and I am sure there is no one better - he covers the area from Ventura Harbor through the San Fernando Valley so I will call upon him for my business and my home areas.
He quickly responded to my initial phone call and made an appointment at the earliest time possible for my schedule. He gave me instructions for purchase of replacement computer and printer as was necessary and set all up for me. My hard drive was taken to a "clean room" in Camarillo and they were able to save all my business files which Brian re-installed, and set up the new computer and desktop for ease of use by me.
He is outstanding in his area and I found his fees to be reasonable -recognize you pay for what you get - and he was worth every dime... and then some.
Thank you, Brian, and Angie's List.
He quickly responded to my initial phone call and made an appointment at the earliest time possible for my schedule. He gave me instructions for purchase of replacement computer and printer as was necessary and set all up for me. My hard drive was taken to a "clean room" in Camarillo and they were able to save all my business files which Brian re-installed, and set up the new computer and desktop for ease of use by me.
He is outstanding in his area and I found his fees to be reasonable -recognize you pay for what you get - and he was worth every dime... and then some.
Thank you, Brian, and Angie's List.
Response from PC HEAVEN
"PC HEAVEN wishes to say Thank You very much to the member for this Excellent Review. We always have a No Fix - No Fee commitment. We also wish to clarify that the Hard Drive Data Recovery Fee; was only a Flat $1000 plus $50 for the parts out-of the donor drive, while the remaining charges were installing, setting-up a new pc and printer and software installs and also copying the rescued data back to the new system. Brian Whyte / Owner / U.S. Naval Submarine Officer Vet"
George B.
Apr 2013
Brian did a very professional job with fast turnaround that respected my need to get the laptop back to work.
Response from PC HEAVEN
"PC HEAVEN wishes to say Thank You very much to the member for this Excellent Review. We always call when we are on our way to your home or office. Brian Whyte / Owner / U.S. Naval Submarine Officer Vet"
Peter
Mar 2013
Brian Whyte was extremely professional, knowledgable and quick to diagnose and repair the problem. I simply showed him the "blue screen of death" and he corrected the issue and made the necessary software repairs to my computer. While he was performing the tasks which was taking a bit longer than anticipated, he called his next client to let them know he would be a few minutes late. I really like his friendly demeanor and pleasant attitude. He answered all my questions in a very respectful and professional manner. I'd highly recommend PC Heaven for any of your computer problems.
Response from PC HEAVEN
"PC HEAVEN wishes to say Thank You very much to the member for this Excellent Review. We always call when we are on our way to your home or office. Brian Whyte / Owner / U.S. Naval Submarine Officer Vet"
Linda K.
Feb 2013
I felt the cost was too expensive.
Response from PC HEAVEN
"We wish to say; 'Thank You' very much for taking your time to answer questions for this review, some 7 months after the Service Call was performed. As stated above, we were contacted by our ‘Existing Customer’ to 'Strip Out' their PC after they took it to another PC Repair Shop, and complaining that it was ‘messed up’ beyond functionality and would not take it back to them to fix. So, as requested, and understanding it would be of some expense, we Backed-up all the Data, then Reloaded Windows, Office 2003 – then upgraded to 2007, set-up Email on Outlook, and then set-up a Backup System. We felt bad that it took so long to reload their slow pc that we deducted $156 from the Bill for Customer Satisfaction. We are so sorry that the Customer was frustrated after already spending allot of money with the prior service company and felt we did not achieve a 'cheap fix' and wish to extend a very warm, deep and heartfelt Apology. Brian Whyte / Owner"
Mark F.
Feb 2013
It went extemely well -- from start to finish. He fixed everything that needed to be done and more!
Response from PC HEAVEN
"PC HEAVEN wishes to say Thank You very much to the member for this Excellent Review. We always call when we are on our way to your home or office. Brian Whyte / Owner"
Licensing
State Contractor License Requirements
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FAQ
PC HEAVEN is currently rated 4.9 overall out of 5.
PC HEAVEN accepts the following forms of payment: CreditCard
Yes, PC HEAVEN offers free project estimates.
No, PC HEAVEN does not offer eco-friendly accreditations.
No, PC HEAVEN does not offer a senior discount.
Yes, PC HEAVEN offers emergency services.
No, PC HEAVEN does not offer warranties.