Flooring 101 Stainmaster Flooring Ctr
About us
Flooring 101's mission is to deliver the very best options in floor coverings, design, installation, & service. We strive to offer a friendly environment to shop where competitive prices & sustainable practices go hand in hand with the latest fashions and styles. We guarantee our exceptionally trained professional staff will assist you in finding the right floor.
Business highlights
Services we offer
Flooring 101 is a full service flooring company. We will install all things flooring.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
67% | ||
20% | ||
7% | ||
0% | ||
7% |
If my carpet is not under warranty, I cannot use Costco this time (although I love them) because this company is rude and in my opinion unethical!
Wonderful company...All of the staff starting with the Sales Associate Missy to the actual installers were great.
Great Price - Quality Job.
We went into the store on Saturday and he went over the products and did a good job of explaining the difference between each and the technology behind each. We decided on three different products and told him we wanted a quote for each and then decide.
He said he would check the inventory and price for each and give us a call. He called two days later and asked if we had decided. I told him we want a quote on all three to see how much of a difference the price is for each. So he obviously hadn't done anything to check the quote and said he would call back. He then called back the same day with the quotes and we told him we would get back to him. At this point I was a little disappointed at the service... no call for the initial appointment on Monday and then not having the quotes until we asked twice. We had ask twice both instances.
We did some shopping around over the weekend and found much better prices at other retailers. Bill called on Monday to follow up and I told him we did some shopping around and found much better prices. He said its not always the price but you have to look at the warranty that we have. Well, the warranty is pretty much the same and is offered through the manufacturer, so didn't buy that. I told him i'll let him know once we decided. Talk to my wife and we decided to go with the other store since it was much less price and the quality was very similar. I wanted to ask him how we used him since he was suggesting to get quotes and come back to him to match. Would that not be using other stores to get a better price through him?? But he didn't want to listen to me and hung up. Very unprofessional way of doing business.
Got a call from Bill on Tuesday to follow up and I told him we were going with the other retailer and he basically got bitter and went on to put me down and say i was using him and he worked very hard at this ( which was maybe two hours of measuring and going over the products, which everyone would do anyway to give a quote).
Anyway, we were referred to Flooring 101 by our Realtor, but she specifically told us to work with Dianne Martinez as she is very good and did not recommend any other sales rep. Unfortunately she was on leave and we got Bill. I would not recommend Bill to anyone, Dianne may be much better. They do have some good products but are a little higher priced
didn't. In fact, they did such a lousy job that I could put my finger through some of the seams and feel the padding. The seam tape in the master bedroom was all balled up in a lump in a couple of spots, and they didn't even finish the walk in closet. It took several days before they sent someone else to finally finish the job. I called and called and called to try to get someone to come and look at all the problems I had, was promised repeatedly that they would send someone, and, of course, nothing ever happened. I even talked directly to Ian at a home and garden show a couple of years ago, and, once again, I was reassured they would take care of the problems. Then nothing. I will never never never recommend these people or use them ever again. They do not back
up their work and have no regard for their customers once they are paid. It's a shame as I had used them 2 times before and was satisfied.
Licensing
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