Best Choice Water Heaters & Plumbing Inc

They got back to me and gave me an estimate on my tankless water heater maintenance. They were professional, prompt, punctual with same day service, did a nice job and cleaned up. I will recommend them and use them, again.

It was done with total professionalism. An outstanding service was provided by the entire staff!

I thought they were very good. They responded promptly and showed up on time. The price was very fair and their workmanship was very good.

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had a tankless water heater which broke down. Contacted Bset Choice, and one of their supervisors came out and explained the problems, the heater needed to be replaced. This was the day after Christmas and we are stuck without hot water in most of the house. Best came out the very next day and replaced same...reasonably good job of installation. During install asked one of the plumbers how much the new tankless would cost, and was told $2800-3000, seemed like a lot for a tankless. When completed there was SEVERE sticker shock as was handed a $5500+ bill for all sevices, part of which was not completed. Searched the internet after they left and found the same tankless model online for $1600-1700 RETAIL!!!!. I am sure they do not pay the retail rate for same. So because we were over a barrel and seriously needed help between Xmas and New Years, we were charged over $4000 for an install!!!OUTRAGEOUS!!! They of course will not respond to message4s at this point. DO NOT USE THESE RIP OFF ARTISTS...THEY ARE GREEDY, AND SERIOUSLY DISHONEST!!!! Have noted other reviews concerning their incerdibly expensive charges.

We got the water heater, we thought it would save us money/water it was Saturday when it was put in. Got in and it wasn't hot it was lukewarm at best, it has gone cold, then burning hot. They sent someone out to look at it and they had said it turned itself off I am upset it was warm, then cold, then burning hot, and cold again. It had burnt me and got cold again. They didn't even offer a discount to fix the issue, they said to have ongoing hot water it would cost an extra 250 dollars. Even after being the more expensive water heater, we paid the extra when we put it in so we wouldn't have the issue and it still occurred. I was so upset, I told them I was an Angie's List member and he said we would try to resolve this, I have still not heard from them.

Update 2/24/2014: they came back because there has been several times that the water heater doesn't seem to be working correctly. I do think it's good that they are trying to stand by their product in trying to assist us.