REDHAWK AUTO SERVICE

The service was great.  They gave me a reasonable quote, and they were very honest.  I was very pleased with the outcome.  They even finished the job within a few hours on the same day I took it in.

My vehicle was stalling and idling rough.  I was charged $ 100.00 for a diagnosis.  I was later contacted and told that the repairs needed to fix the problem was to replace the spark plugs and pcv valve for an additional $ 325.00. I agreed and later picked up the vehicle after repairs.  It immediatly stalled and still idled rough.  I brought this to their attention and was told that the computer needed to reset itself and it would take 2 days.  After 2 days the problem persisted, I returned and reported the problem to them, the manager lifted the dipstick pointed our to steam/ smoke coming from that hole while running and said the engine block is destroyed.  I requested futher repair or refund for repairs done that did not fix my vehicle and was accused of  being a money grubber who wanted others to work on my vehicle for free.  This turned into a major arguement that lasted for over a week, while we negotiated a fair repayment for the services.  I finally accepted a $ 135.00 refund to end the stress as I learned that they could take up to 20 years for repayment if I took them to small claims court.  They also told me that they charged me $ 100.00 diagnosis just to hook up the check engine light, additional diagnosis could run several hundred dollars.  I would not recommed this shop to anyone due to poor automotive services and very rude costomer service.