Freedom Solar

I have Freedom Solar installed 5 years ago. This year I had water leak under solar panels. The customer service was awful, I called and called left message after message. After more rain I finally got a call back and company finally sent an employee to check the water damage inside my house. The rep said yes damage coming from under solar. I was told a date that Freedom would send someone, no one showed on the day. After numerous calls again I was told a person was coming to check damage again. This time the new guy went on the roof and said yes damage under solar, but he could not remove panels. I was given a date someone would come. Once again no show and no call. I called and called again and finally Freedom came (just showed no appointment) and removed the panels. I was told that pigeons living under the solar caused the damage. I was never told of critter guards at time of instal and did not know of this problem (Pigeons living under solar). The freedom employee removed numerous clay tiles and told me that I needed new paper installed and he would be back on the following tuesday. I had surgery on that Tuesday and would leave everything open to do whatever they needed to do. That weekend more rain and more damage inside my house. I called on a Saturday morning for help and was told that Freedom could not do anything and for me to call on Monday. I had to leave work and tarp roof to prevent more damage. I called Monday and left message for help (no return call). Company did not show or call on Tuesday. I had to wait a few days after surgery to call again. Short version, Satia Abbott (Escalations dept) finally agreed to fix damage and I signed an agreement to release the liability and they would pay $1500 for repairs (cheapest estimate). 3 days later they changed their decision and voided agreement because they believe that pigeons living under the solar are not their problem. Meanwhile solar panels still sitting in my back yard (weeks later). I will see them in small claims court. Buyer beware, Freedoms customer service is only a service that answers calls and leave messages for the few people that actually work there.