See above, since I did not have the work done by them this time.

not good. see above.

I called them and they told me how much they charge for what they needed.   I didn't have a lot of people to compare it too as most places I called either didn't do this work or ended up being some sort of service contractor who then were trying to use me as a lead for their people.  I needed a quick repair at the end of a long, drawn out process and this point didn't care what it cost if they could just get this done.  So it seemed a little high for what was done, but I'm still getting calls from all over the country asking me about the new windows I wanted done (which I never wanted done and never told anyone I did - thanks, service magic or whoever you were). They showed up the next day, about 15 minutes late, did the repair in half an hour or so, showed me what they did and showed that it worked, took a check, said thank you, and were gone.  Quick and to the point.  I like it.