Ooma Inc

I purchased an Ooma Telo ($149) and signed up with Ooma in Dec. 2011. I cut the copper cord with Centurylink where I was paying approx. $70 p/mo. for my home line and a custom ringing number for my home based business. I have saved over $5661 to date ( 5+ years) without compromising quality of service. I pay Ooma approx $15.50 p/month total with the optional Ooma Premier Service. ($9.99p/mo + State & Fed tele taxes) Without Ooma Premier, you only pay approx $5.50p/mo for State+Fed tele tax. Ooma Premier includes a 2nd telephone number, 3-way conference calling, unlimited long distance calling in the US, Mexico and Canada, simultaneous ring / call forwarding to and from my cell phone and many other benefits. Ooma (with Premier Service) plays well with my cell phone service...allowing me to receive and make calls with my home phone handsets while I recharge my cell phone. Another advantage of having Ooma is that I don't have to give out my cell phone number to everyone. I highly recommend Ooma to anyone who wants the advantages of home phone and/or a small business phone service at a fraction of the price of a landline.

Very well consisting time lapse as their headquarters are in California.

Setup was very easy and porting my home number was just as easy!

Great. Excellent quality and ported our old number over in just a few days. Very easy to install. Prior to purchase had questions that were answered over the phone by Ooma. Courteous, professional, staff. Picked up the Ooma Telo at Bestbuy for a little over $80 and will pay Ooma $10 per month for premier service. Great value.

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These are the politest folks...they are always so sorry for my inconvenience. ..today, I am getting a new device! Will it work? Time will tell. In the 5 months I have had them they have had to replace 2 devices!

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terrible decision to go with this company. They have misleading and unethical billing practices. You cannot cancel this service without an act of God! Tried to cancel for months. They continued to bill my card. Only way I could stop the charges was to cancel my credit card. I then started receiving threats of being sent to collections for a service that I had canceled and not used for 2 years. They refused to send me notification of cancellation but assured me on the phone that the account was cancelled and I owed nothing. 2 days later I received another notice of collection. I called again and finally today received an email from them stating the account is closed and I owe nothing. Should be interesting to see if the collection notices stop.

I bought the Ooma Telo device (VOIP) with Wi-Fi adapter from
Costco on sale. Later I bought 3 Ooma handsets directly from Ooma, online.  I highly recommend the Ooma service, the Telo
device and the pricey but super cool handsets. Any handset can be used, but you
won?t get all the Ooma features. I was not happy with the Wi-Fi adapter.
Although, I think part of the problem using Wi-Fi was my Comcast connection
with inconsistent bandwidth. Anyway, once I connected the Telo device directly
to my modem, in-between the modem and router with ethernet cables, as it is
recommended, it worked great. It does not affect the Wi-Fi signal going to
other devices. Ooma has a great website, mobile app and features galore.
I made several calls to customer service. They were quite
helpful. The very first person I spoke with suggested that the Wi-Fi connection
?could be unreliable?. If I had taken that to heart, it would?ve saved my making
several other calls.

This was purchased the end of May.  It is now july 10th and not everything is working. Everyone is "very sorry" for my incovenience...I called to have help setting it up, winding up with no home phone service for 5 weeks and no computer/internet for 5 days. After spending 4 HOURS on my cell with them in 1 day, I  had to increase my plan minutes! They keep you on hold FOREVER! I finally got the phone service working...BUT the premier service ( includes telling the name of the person calling you and their phone nuimber) does not work!  In all, I have spent approximately 36 hours on the phone wth them...  I saved all the emails from them...including the one telling me I could now stop my phone service with my current provider.  I DO NOT suggest you order this.  The wireless adaptor does NOT work still...the had me change my channel which has not helped.  On the pone with Carla, I had to literally scream (by the 4th request) to speak with a level 3 manager!  It is back on the phone tomorrow!

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