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Golden State Appliance Repair

Founded 2013 • With Angi since May 2013

3.7

(3) Verified Reviews

Business Details

Phone Number

Address

1250 Oakmead Parkway #255

Sunnyvale, CA 94085

Description

Golden State Appliance Repair operates differently than your average appliance service company. Established by veterans of the national appliance service industry, we have a different focus than most in our industry: the customer. We believe that by providing the best possible service experience for our customers, everything else will follow. We GUARANTEE: Only the most qualified and professional appliance technicians; Industry-leading customer service; Same-day service available on most days; Small, three-hour appointment windows; and Simple, transparent pricing and clear warranty terms ....

Verified Reviews

A few reviews for this pro...
2.0

09/09/2015


Carl A D.

Description of Work
Provider was certainly polite and fairly efficient, but ultimately did not solve the problem (pilot light not working on one burner). He suggested a new part, which he ordered and installed, but situation remained (& remains) the same. Since a previous repair provider, with which we'd previously enjoyed excellent service could not fix it either, perhaps this problem is intractable, but we paid a lot of money for nothing.

Category small appliance repair

Service Provider Response

Hey [Member Name Removed], Sorry for the late response! Our company isn't super active on Angie's List, but you can see by looking at our Yelp or Google listings that we take our reputation very seriously. We looked for a record of your appointment but were unable to find you in our system, so we think you probably have us mixed up with another appliance repair service. We do have a comprehensive 90-day warranty on all completed repairs, so if something went wrong with our original repair we would have been happy to take a second look, free of charge. If we did work on your dryer, please give us a call at (510) 370-3330 with your invoice number, and we'd be happy to shoot you a partial refund. Or if you still have the dryer in question in your possession, we'd be happy to honor our warranty and make a second visit at no charge. Please let us know if we can be of assistance! Sincerely, - GSAR Management
5.0

12/03/2014


Rochelle U.

I called Don at GSAR because my 2 year-old LG refrigerator was making a terrible humming noise. Don arrived promptly and immediately diagnosed the problem-the freezer door wasn't shut all the way and was causing the fan to malfunction. Don then explained that this is a common issue with this refrigerator and told me how to avoid this issue in the future. He then told me that if the problem returned to call him and he'd come out again for free! While he was there I asked him to look at our gas stove and the two burners that weren't lighting. He quickly assessed the broken igniter and then told me how to get replacements on Amazon and install them myself-easy! All in all, I learned a lot from Don (as did my 14 year old son, who is not easily impressed!) and now feel more confident that I can keep my appliances in good running order. Don went above and beyond my expectations and I'd use him again in a heartbeat.

Description of Work
Inspect refrigerator and range

Category small appliance repair

4.0

08/12/2013


Ross M.

I called Don Castro at GARS at 6:30 a.m. on Saturday morning surprised that he actually answered the phone I was expecting to leave a message. I explained that the oven in my stove was not working and that we were in pickle because of a huge party slated later on that night. The caterer inadvertently started turning the knobs of my stove and the central system locked it down. Don listened and gave me a few suggestions all had been tried the night before based on the suggestions from the internet. He suggested that he would get back to me if he could squeeze me in since he had many appts on Saturday. He also said I was free to call other companies since he was very busy but he gave me a few ideas about what may have happened I called him back at 10:00 when I was told by another company that they could not give me an exact time either and so I was unsure if Don or the other company would make it in time for all the cooking we had to do. Don called about 12;00 and explained that he thought it was the thermostat, he purchased one and was on his way. I was not here when he arrived and he spoke with my husband. When I arrived about 10 minutes after he had arrived, he had the stove out, swept the back of the stove and went on to adjust the back of the stove (not sure what he was adjusting). He then gave me a price quote of 398.00 for replacing the thermostat and assured me that the stove would be back in working order. I felt that I was in a jam since the stove was out, the oven was still not working and he said that he could replace it and just have not functional. I had to pay the amount - Don gave me a first time customer discount and brought the price down. He was nice to the ladies helping in the kitchen. The stove became functional once again and our party was a success. I forgot to ask for the package of the thermostat and to see the old one....I may still call and request it. R

Description of Work
Replaced a thermostat in my commercial-like stove

Category small appliance repair

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover, PayPal
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Ask for details

    Services Offered

    Repair services for the following home appliances and units: Refrigerator, Freezer, Dishwasher, Oven, Stove, Range, Cooktop, Microwave, Wine Cooler, Washer, Dryer, Trash Compactor, Garbage Disposal

    Services Not Offered

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    Frequently Asked Questions & Answers about Golden State Appliance Repair

    How is Golden State Appliance Repair overall rated?

    Golden State Appliance Repair is currently rated 3.7 overall out of 5.

    What days are Golden State Appliance Repair open?

    Golden State Appliance Repair is open:

    Sunday: Closed

    Monday: 9:00 AM - 9:00 PM

    Tuesday: 9:00 AM - 9:00 PM

    Wednesday: 9:00 AM - 9:00 PM

    Thursday: 9:00 AM - 9:00 PM

    Friday: 9:00 AM - 9:00 PM

    Saturday: 9:00 AM - 9:00 PM

    What payment options does Golden State Appliance Repair provide

    Golden State Appliance Repair accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal

    Does Golden State Appliance Repair offer free estimates?

    Ask Golden State Appliance Repair for details on free project estimates.

    Does Golden State Appliance Repair offer eco-friendly accreditations?

    Yes, Golden State Appliance Repair offers eco-friendly accreditations.

    Does Golden State Appliance Repair offer a senior discount?

    No, Golden State Appliance Repair does not offer a senior discount.

    Does Golden State Appliance Repair offer emergency services?

    Yes, Golden State Appliance Repair offers emergency services.

    Are warranties offered by Golden State Appliance Repair?

    No, Golden State Appliance Repair does not offer warranties.

    What services does Golden State Appliance Repair offer?

    Golden State Appliance Repair offers the following services: Repair services for the following home appliances and units: Refrigerator, Freezer, Dishwasher, Oven, Stove, Range, Cooktop, Microwave, Wine Cooler, Washer, Dryer, Trash Compactor, Garbage Disposal

    Are there any services Golden State Appliance Repair does not offer?

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