Golden State Appliance Repair
About us
Golden State Appliance Repair operates differently than your average appliance service company. Established by veterans of the national appliance service industry, we have a different focus than most in our industry: the customer. We believe that by providing the best possible service experience for our customers, everything else will follow. We GUARANTEE: Only the most qualified and professional appliance technicians; Industry-leading customer service; Same-day service available on most days; Small, three-hour appointment windows; and Simple, transparent pricing and clear warranty terms .
Business highlights
Services we offer
Cooktop, Dishwasher, Dryer, Freezer, Garbage Disposal, Microwave, Oven, Range, Repair services for the following home appliances and units: Refrigerator, Stove, Trash Compactor, Washer, Wine Cooler
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 33% | ||
| 0% | ||
| 33% | ||
| 0% |
"Hey [Member Name Removed], Sorry for the late response! Our company isn't super active on Angie's List, but you can see by looking at our Yelp or Google listings that we take our reputation very seriously. We looked for a record of your appointment but were unable to find you in our system, so we think you probably have us mixed up with another appliance repair service. We do have a comprehensive 90-day warranty on all completed repairs, so if something went wrong with our original repair we would have been happy to take a second look, free of charge. If we did work on your dryer, please give us a call at (510) 370-3330 with your invoice number, and we'd be happy to shoot you a partial refund. Or if you still have the dryer in question in your possession, we'd be happy to honor our warranty and make a second visit at no charge. Please let us know if we can be of assistance! Sincerely, - GSAR Management"
All in all, I learned a lot from Don (as did my 14 year old son, who is not easily impressed!) and now feel more confident that I can keep my appliances in good running order.
Don went above and beyond my expectations and I'd use him again in a heartbeat.
He suggested that he would get back to me if he could squeeze me in since he had many appts on Saturday. He also said I was free to call other companies since he was very busy but he gave me a few ideas about what may have happened I called him back at 10:00 when I was told by another company that they could not give me an exact time either and so I was unsure if Don or the other company would make it in time for all the cooking we had to do. Don called about 12;00 and explained that he thought it was the thermostat, he purchased one and was on his way. I was not here when he arrived and he spoke with my husband. When I arrived about 10 minutes after he had arrived, he had the stove out, swept the back of the stove and went on to adjust the back of the stove (not sure what he was adjusting). He then gave me a price quote of 398.00 for replacing the thermostat and assured me that the stove would be back in working order. I felt that I was in a jam since the stove was out, the oven was still not working and he said that he could replace it and just have not functional. I had to pay the amount - Don gave me a first time customer discount and brought the price down. He was nice to the ladies helping in the kitchen.
The stove became functional once again and our party was a success. I forgot to ask for the package of the thermostat and to see the old one....I may still call and request it.
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Licensing
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