Ace Appliance

Problem diagnosed and repaired on the spot. Was failed temperature sensor on older Kenmore dryer.

Tom knew immediately what the problem was and what needed to be replaced. Will definitely use Ace Appliance again.

Very well, without any issues.

Awsome! I was told by a large appliance service that parts for my 2004 Kitchen Aid were no longer available. Valerie asked for the model number - Tom arrived today, less than 24 hours after my call, had the parts and replaced them (which required considerable assembly and reassembly) in 30 minutes. Tom is a REAL REPAIR MAN (like in the good old days).

I could not be happier with my experience with Ace Appliance. Tom diagnosed the problem very quickly and had the repair completed in no time.

What a great experience. ACE Appliance Repair is the best in my opinion. I needed two appliances looked at. The Broiler unit in my 8 year old Electric Range was not working and my (previously whisper quiet) Dishwasher was making a terrible noise. I called and got an appointment for a couple of days later with the owner, Tom. Tom determined that the noise in the dishwasher was caused by a loose screw that had somehow gotten into the pump and could have ultimately caused a lot of damage. Tom also determined that the broiler connection on the computer board had come loose and needed to be re-soldered. He explained that he felt the solder job should correct the problem, but also gave me the option of replacing the board as a more permanent fix. I chose to not replace the board at this time, but it was very nice to have the choice to spend the extra money. It was a pleasure to do business with a company that embodies the old fashioned values and ethics that seem to be lost in today's service providers. I would highly recommend ACE Appliance Repair in Sunnyvale, and I would use them again if the need ever arises. Thank you Tom and Val.

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use local businesses.

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Tom was great!  He took the time to understand what problems we were having, diagnosed the causes and recalibrated the oven.  Additionally, he took the extra 5-10 mins to explain to me what the normal working parameters of this oven are and how they differed from what I was used to.  He gave me helpful suggestions that have since made using the oven much easier and less of a science experiment.
Additionally, he quickly identified a problem we had with the microwave oven door and replaced the door spring efficiently.

I call the service to check the problem and to get the cost to fix it referenced to the cost buying new one.

This washer is only 2.5 years old.

Technician came in and run the dignostic process using the knobs/switches on the front panel. He gave me the service invoice saying the seals has to be replaced in some assembly and approx. cost is $500 to $600.

So I called another service company for 2nd opinion. The technician did some dignostic process and then he looked under washer bottom and tightened the one bolt. That solved all the problem. It took only 5-10 minutes to find the problem and solved problem.

This is just one comment sharing my experience for better service to all the customers.

ykh

Excellent! Arrived within agreed upon time frame, fast, efficient, professional

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Courteous, prompt service. Was called to ask if it was o.k. for service person to arrive a little early, which was fine, as was expecting another delivery at same time. Machine was thoroughly checked, and as it is 12 years old, I expected his diagnosis: It would not be worth fixing, since it was leaking oil, etc. He also helped me secure the dishwasher overflow valve on my sink, which I had taken apart to clean, but couldn't get back together again. I was just charged for the service call, which was reasonable.