Empire Garage Door Service

Beware!!! My husband set up a service appt to repair a belt on our gsrage door opener and let them know the brand we have. He wanted to be sure the technician could fix it as we were quoted $149. for the consult, for which they took a credit card in advance. He asked that the technician call him before coming out to confirm the ability to remedy the problem and that he has the necessary part. That didn't happen. Service tech was three hours late. Technician arrived and told him they don't fix that brand but he had a Liftmaster on the truck he could install for $1,000! Bait & switch - we felt robbed! We can buy a Liftmaster at Costco for $200 & had quotes for installation for $300-400. Far cry from $1K!!! I called the company to no resolve. I would never use this company and will file a chargeback with our credit card company ASAP! Buyer beware! Scammy for sure!

On a Saturday morning my garage door would not close. I found Empire on Angie's List and called them. Over the phone, Dave helped me get the door closed and assured me my issue happens occasionally but there was no need for a service call. I scheduled a preventive maintenance call for 2 wks later. Dave was right on time, performed lubrication service and made minor adjustments plus showed me how to perform minor maintenance myself in-between PM's. I highly recommend this honest, knowledgeable and customer-focused company. What a relief to find a reliable and honest contractor who does what they say and isn't just looking to just make a buck. Thanks Dave.

Jody did an amazing job. After my initial call, he came out within 2 days to give me an estimate. Instead of trying to upsell me, he actually did the opposite, and convinced me I didn't need a new garage door, but just a new opener (the old one was from 1991). I really appreciated his honesty. He returned two days later and very efficiently installed the new opener. I had a choice of two models ($395 or $495), and chose the one that had more features. I also asked him to replace the rubber seal on the bottom of the door ($45). Jody also oiled the hinges in my garage door which made it quieter. He encouraged me to call anytime if I had questions. I always appreciate tradepeople who are very professional and who can help make my life easier, and Jody & Empire Garage Doors really did! Thank you!