ROOFMASTERS

Local Professionals come through: I had a water flow problem on the front center part of my roof that resulted in some of the sheathing under the overhang to dry rot. I also had a rain gutter with damage caused by a leaning tree. I called Roofmasters for a free quote. Johnathon explained the process and answered all my questions. Aaron arrived on-time for the quote on 8/27/2018. He explained what caused the dry rot and answered my questions regarding concerns I had about other areas of my roof. He put my mind at rest – telling me that my roof appeared to be in good shape except for the area that brought him there that day. I received the written quote on 8/31/2018 for the roof and gutter repairs and scheduled the work to be done on 9/14/2018. They called 30 minutes before arrival as promised. They were professional, courteous, efficient, and cleaned up after themselves well. They even replaced a couple cracked tiles at no additional charge. They are a local company (Suisun City, CA) that obviously still takes pride in their work. This seems to be a trait that is in short supply these days. I’ll definitely call them again the next time I need help with my roof.

They came and they checked, and they fixed the problem. Their prices has been very reasonable. They did an excellent job. Flexible Schedule. I was very comfortable working with them.

The work was done and it survived two storms without leaking. My only complaint was that I did not want to take an entire day off work, so I asked for a phone call on the day of to let me know when they would be at the house so I could meet them there. I didn't receive a call and I found that the work was done when I got home. All and all, I would hire them again if necessary because the work was good.

Outstanding service! All phases of the project were first rate from setting up the schedule, the estimate, the detailed written estimate and then the actual work were first rate. All the folks who came to my house were professional, courteous, and did great work. I read several reviews on Roof Masters and they all were accurate about the excellent service provided. I will definitely recommend Roof Masters to friends and if I ever need roof services again, they will be my first choice. Great job!

They were phenomenal! Very professional, polite, clean and FAST! I couldn't believe it. We get estimates from 5 different companies and I am so glad we choose Roofmasters! Any time I had questions or concerns, they were easy to contact and I got detailed and informative answers. I would highly recommend them!!!

I have worked with this company for 15 years. They are 150% on customer service.

Jonathon and Aaron were great. I obtained several estimates and theirs was the most comprehensive and best value for what I needed done. While the rain delayed my job for a few weeks, once the weather cleared up and they were able to start, the job ran smoothly. Marty and his crew were super professional and were always willing to answer any questions or address any concerns. My favorite thing about them is that they clean up every night before they leave - and they do a great job of clean up. My roofs look beautiful and I'm very happy with their service. I'd definitely hire them again and I'm very happy with the work product!

Excellent service. Roof masters arrived on time and completed the work in a timely manner. Jonathan and his team are true professionals.

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This is the most professional company I have ever had the pleasure of doing business with.  Aaron, the owner, really cares about his customers.  RoofMasters are the BEST.

This company was fantastic.    Exceeded my expectations.   Very communicative.  Pulled all the permits,  showed up on time.  Cleaned up after themselves every night.    Worked quickly  (sometimes 11 hour days in the heat).   Finished the job professionally in 3 days and had the inspector arranged for final sign off on permit the 4th day.     So happy I hired them.

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I am really pleased with the quality workmanship, attention
to detail, clear direct communications and price of Roofmasters.   Coming
from me, that?s a big deal because I?m not easily pleased and always expect
near perfection.
Their foreman MARTY running the job was experienced,
articulate and seemed happy to answer my questions, he anticipated and answered
many before I had a chance to ask. During the three days the job took the crew
was always polite, respected the property and was quiet.  Their positive attitude, teamwork and focus
on their jobs and efficiency was exceptional to witness. 
 I understand why
Roofmasters receives a five-star rating with Angie?s customers, because they
earn it and because they deserve it. 
Roofmasters  is a
professional company with obviously high standards that believes in doing the
job right, the first time and every time. 
I looked at other homes they did and couldn?t find a single flaw in
their workmanship.
Their attention to detail blew me away, I had seen so many
other companies hack away dry-rotted sections and crookedly piece together new
wood that looked amateurish, not the craftsman with Roofmasters, every single
joint where new wood was installed was flush, beveled edges snug and tight and
properly aligned.   Amazing.
If you choose roofmasters and have the same experience I had
at every step of the process you will agree with my highest recommendation.

Arrived as expected. Installed vent per contract. Work was done well within standard, and I am satisfied with the result.
There were a couple things I would wish for in a roofing contractor that I did not receive. First, I am 99% sure I saw them removing old ridge vents before installing new ones. I was not aware there were ridge vents installed, and I wish they mentioned it before performing the installation. Had I known, I would not waste money "replacing" the ridge vents. Rather, I would have added other types of venting. They did state after installation that they cut back the ridge "wider" to allow for more ventilation. OK, I guess that is an improvement.
Next, I have a comp shingle roof. I had nice flat ridge cap shingles before the installation. They replaced them with stacked shingles. I wish they had given me the option or just replaced with the same style, as I really do not like stacked shingles.
Lastly, after installation I noticed a depression adjacent to the ridge. I called Roofmasters and immediately got "a line". I have worked in the roofing industry and have heard that same line many times. I can't stand when assumptive statements are made steering homeowners into the direction that it is not the roofer's fault before even looking. My pet peeve! After getting aggressive/defensive, Roofmasters inspected and determined it was delaminated wood. I completely agree based on my observations, and just asked for verification that the roof is water tight. I would take care of the delaminated roof sheathing later. Roofmasters decided to repair the wood at no charge. I greatly appreciated it. That was above and beyond.
In general I am happy with Roofmasters and would hire them again. I do wish they would inspect the roof and recommend repairs if any are needed. I am aware of an issue that I'm pretty sure they would have noticed when working on the roof. Maybe they didn't notice one edge of the roof sunken down a little bit from rotten wood. I'll give them the benefit of the doubt. In any case, if they made a habit of doing a quick inspection at each job they do and present the information in a no pressure - just passing along info way, they'd likely gain a lot more business. I can see how that could backfire on them, so maybe not a good idea. I would have appreciated it though.

They were very punctual (actually early), very friendly and professional, explained what they were doing and why.  Seem to have done a fine job.

The work was performed on schedule, within budget and with good communication.

Went fine.

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Had an "emergency" roof leak at my parent's home just before Thanksgiving - result of many years of ignored maintenance. Roofmasters
got me an estimate very promptly, and were "johnny on the spot" when it came to making the repairs. They were scheduled to come out about noon, and the forecast called for the storm to start after 6pm; apparently another client cancelled that morning so they called to ask if they could come early -- 5 trucks and crews were there within 20 minutes and they were done in an hour!!
What is even more impressive to me is that all our communications were by phone or email (I live on the east coast) and the young men who came out to do the repairs in Fairfield, were polite, extremely efficient, and left a stellar impression on my folks.
I thought the price was excellent, and loved the 2yr guarantee; service like this makes it easy to support local family businesses!
Many many thanks to Jonathan!!