THE KITCHEN FACTORY

Description of Work: kitchen design, cabinet sourcing and installation

Description of Work: We hired the Kitchen Factory to design a kitchen for a historic home we recently purchased. The cabinets they sell are made by Woodmode, and appear to be a high quality product. When we first met with their designer, they gave us a ballpark quote for cabinets for a kitchen our size, and it seemed reasonable. Not cheap by any means, but reasonable, and in line with other estimates we'd received for similar cabinets. We had the designer out to the house, and after a bit more discussion, decided to engage them to design the space. At no time did the designer mention that the original ballpark estimate needed to change based on the size of the actual space. We paid them a $2500 dollar fee (deductible from the price of cabinets if we had decided to go ahead and purchase through them) for the designs. The designer did a nice job, and we were ready to pull the trigger...until we were hit with the price. Suddenly the cost of the cabinets was nearly double what we'd been originally told, and we were presented with a pressure tactic of "you'd better lock in this price now, because the price of the cabinets is going up next month." Perhaps that was true. I have no way of knowing. Granted, I should have probably asked more questions before we engaged them and paid their fee, but this sudden change made us very uncomfortable. While our contract allowed us to make changes to the design, we decided to walk away, rather than deal with a company we felt had misled us. We didn't ask for a refund, and we didn't use their designs, and after we told them their cabinets were too expensive, we never heard from them again. We've since hired an architect to design the space, and will wind up with custom, locally made cabinets for less money than we would have spent on the product Kitchen Factory was selling. Perhaps our experience is an anomaly, as it was the solid reviews on Angie's List that led us to this company in the first place, but I would not use this provider again, and I would suggest anyone who does get a rock solid price per lineal foot (in writing) for the cabinetry they offer before engaging them and paying their design fee.

Description of Work: We had a custom design of our kitchen cabinet layout to our specifications and ordered wonderful quality kitchen cabinets from the Kitchen Factory. Shane was easy to work with and very informative and professional. He had great design recommendations. His recommended cabinet installer did a fine job and the cabinets are everything we expected - beautiful and quality.

Description of Work: We interviewed them, got an estimate which we felt was higher then we expected. Went with someone else.

Description of Work: I used The Kitchen Factory for remodeling estimate of my home.

Description of Work: Built and installed high end custom kitchen cabinets for an entire kitchen that was remodeled.

Description of Work: The Kitchen Factory helped us design and order our cabinets for our new house.

Description of Work: I got a quote from The Kitchen Factory for some cabinet making.

Description of Work: We had a spanish house that had it's original 1935 kitchen. We wanted the entire kitchen renovated maintaining not only the original footprint of the kitchen, but the pantry and breakfast nook as well.

Description of Work: They prepared plans for a kitchen remodel.

Description of Work: We wanted to look at a high end cabinet that would not fall apart. They got us quality cabinets.

Description of Work: They made the cabinets for my kitchen.

Description of Work: They designed my kitchen cabinet layout, they assisted with choosing the right cabinet style, wood color, and functionality of my new kitchen cabinets.