Sanchez Quality Performance HVAC

"Mr. [member name removed], we are very sorry that you had concerns with our service. I wanted to get facts before responding to your review. The problem with your unit was not a capacitor issue. If it were a capacitor that needed to be replaced, you would not be getting any cold air in the house. You stated in the email that you were not getting enough air in 2 rooms. Below is the message sent by you to us through Angies List. [member name removed] 7/20/2015 My number is [member information removed]. We have 2 rooms that is not getting enough cold air. Please schedule the diagnostic check. Jay You purchased the diagnostic through Angie's List on Saturday July 19 and I responded on Sunday July 20th and scheduled you for July 24 at 9am as it was stated by Angie's List that the dates below where suggested by you: Scheduling Member suggested dates to schedule service: Morning (AM) on 7/24/2015 Morning (AM) on 7/27/2015 Morning (AM) on 7/28/2015. We apologize in advance for not being punctual. Sometimes we run into unforeseen issues at time of service beyond our control. As Mr. Sanchez mentioned to you there was nothing that we were able to do because your ducts were not accessible since they were installed between the ceiling and second floor to be able to fix the issues from when the unit was first installed. The only option available was to install a mini split head in each room. This was easier option other than ripping off the ceiling. I then sent you the estimate on the 26th a couple days later: see below. Sanchez Quality Performance HVAC 7/26/2015 Good morning Mr. [member name removed], I have attached the estimate for the Mini Split systems for the two rooms. It is important to know that these systems are more expensive because of their energy efficiency and are able to control each one separately. Please let us know if you have any questions. Thank you in advance for the opportunity to be of service! Angela Sanchez 209-451-1828 After sending the estimate to you, we never got a response back. Again, we apologize and are available any time you want some more explanations from us. We try to do everything in our power to resolve the issues but unfortunately isn't always feasible. Wishing best regards and wishing you the best, Angela Sanchez"

"Unfortunately I can't say its un-believable that there are companies out there that are taking advantage of customers in that matter. Its even scarier when you think about how many people have actually fallen for their scams! I commend you for catching their lies and getting a second opinion! We might have benefitted from giving you a replacement bid rather than try and save you money for at least a bit longer but this is exactly what sets us apart from the rest here at Sanchez Quality Performance HVAC! :)"

"There is not a day when we are not thinking about our customers. Before we started our business, we had one thing clear. What ever we did, we were going to do things right, we were going to be respectful, and we were going to be honest. We question ourselves everyday on whether we are doing the right thing and how can we become better. We come from humble families. Families who are thankful for everything they have and despite of everything they do not have. We feel blessed and we thank you. Your reviews make all of our worries and stresses worth it!"

"[Member Name Removed].... thank you so much for your kind words. There is no larger satisfaction for any business owner than hearing great things about your work! We humbly thank all of our customers who recognize the hard work that we put into doing things with integrity."

"Thank you for taking your time to leave us a great review! :) We strive to treat our customers with respect and gratitude. It is customers like you who keep us going and thinking about always doing things the right way!"

"Thank you again [member name removed] for all of your wonderful comments. We at Sanchez Quality Performance are passionate about our work. As I have mentioned before in a previous comment to another one of our customers, we cannot forget were we come from. We at first hand know from experience all it takes to make a living everyday. We are here to provide a great service and will try everything possible to save you money before we talk replacements. Contrary to what our colleagues might think. It may take us a bit longer to get to were we want to be, but we will get there the right way! Thank you again!"

"[member name removed], we would like to thank you for taking time out of your busy life to comment on our service. Be assured that your comments are deeply appreciated. We feel blessed to have the opportunity to be of service and to put our hearts and humanity to the work that we do. We will always do our best to make sure that our prices are affordable for everyone."

"We are very glad to have worked with [Removed names]. We do our best to make sure that we are always paying close attention to our customers. We know how hard it is to earn money as we come from farmer families. We work hard to make sure that we are respectful and considerate to our communites. Thank you both for your wonderful wishes and for taking your time to give us such a possitive review. May God Bless You Always!"

"We appreciate the feedback tremendously! We at SQP work daily to make sure that our prices stay low and that we provide our community with the best and prompt service! (member names removed) you were a pleasure to work with!"