"I was hired to paint walls and trim of one hallway and room of the member'[Member Information Removed] home. Upon arrival I completed all the necessary steps required to complete the job as described in our contract. This included applying the proper cover materials to areas not to be painted. I did put paint on the trim, because I was actually hired to do so, as stated in the contract signed by both parties. I did have to return next day to complete the project and make a few corrections and upon that completion member appeared satisfied, even leaving a positive review. A couple of days later I was contacted by member upset about where the floor meets the trim. I explained to her that whenever her tile was installed there was a bit of excess grout build up left behind in those areas (which is clearly shown in multiple provided photos), and unfortunately I was not hired for any "restoration work", which is what removing this product before painting is considered. Rather, in order to meet her requested budget I solely was contracted to paint - which includes painting over any existing imperfections. She was upset by this response and threatened to put a stop to the check she used to pay for my services, however I had already cashed it so she remarked that she would get me "another way", which is why I believe we are here. I am very sorry to hear she was left unsatisfied, however because I completed the job exactly as originally requested and described in our agreed upon contract, and did work that overall improved the look of the serviced areas I do not feel this is truly warranted."