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About us
We have been in business since 2006. We love cleaning and take pride in the work we do. We are efficient, thorough and willing to work with you on your cleaning needs. We do all floors on hands and knees. We have found this to be the best way to clean floors. We use kid and pet friendly products. Award winning.
Business highlights
19 years of experience
Services we offer
House cleaning.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.327 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 15% | ||
| 7% | ||
| 4% | ||
| 7% |
Showing 1-25 of 27 reviews
John M.
Apr 2015
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Robin H.
Mar 2015
I feel it's my duty to post this warning. Karen had been our housekeeper for a couple of years. All was going well and I was pleased with the service. Late last year, Karen started bringing in different people to help her clean, sometimes men (which is odd in the housekeeping business). Then about a month ago, Karen herself suddenly stopped coming to clean, and two women that had worked with her in the past were the ones showing up to clean. I finally got hold of one of them and she said that Karen has been arrested and charged with various crimes, and that she may be deported. She said that many former clients have complained that valuables were stolen from their homes. See the other review left by a former client who claims that items were stolen from her home too. I believe that there are two things of value missing from my home as well. I thought they'd been somehow misplaced, because I trusted Karen, but now I suspect that Karen or one of her employees took them. Now I notice that this company was not licensed or bonded, and I'm not sure about any Workers Comp insurance. I feel like a fool, and will never again a) trust everyone who is listed on Angie's List, and b) hire housekeepers that are not licensed, bonded with Third Party Bonding, and have Workers Comp insurance. I may not ever have anyone clean when I'm not home ever again, as inconvenient as that will be since I work full time.
Sandi S.
Feb 2015
unknown
Susan W.
Oct 2014
unknown
Bridget B.
Oct 2014
I called Karen; she admitted that it was one of her cleaners, she said she still had my Vietnam ring and tablet, and would return it, but didn't. She sent me on a wild goose chase to 2 Cash for Gold locations which no longer exist. We have changed the locks on our doors and are prosecuting her.
Mandy C.
Jun 2014
We pay them $80 for twice a month. So $160 a month. They are very thorough, they're very honest and I totally trust them in my home when I'm not there and they do a really good job.
Joe S.
May 2014
unknown
Jeanne C.
Feb 2014
Both of the girls she sent were very sweet and did a good job, however the quality of work did drop off.
Response from Ken & Karen's Housecleaning
"We started cleaning this lady's house in the midst of our Thanksgiving and Christmas end of the year rush. We (owner Karen and an employee) took the time to go meet her before hand. No job is too small in our eyes and as long as we can service our customers with great cleaning we will take on anyone that needs help. Big or small. We agreed on a monthly rate as she only needed a couple of things done once a month. I went the first time with my worker to make sure she everyone was comfortable with each other and things would run smoothly. After the initial cleaning, which went very well, I explained that my worker would be the one coming out to clean on her scheduled day. With the holiday rush, this lady was very flexible with her schedule. Also during the first cleaning we realized she was not happy with the way the cleaning lady from the retirement home was making her bed. We offered to take over that task. Which now became a every 2 weeks commitment. Only a small raise was made to ensure we stayed within her budget. Things went by smoothly. My worker took care of the monthly cleaning and I was usually there on the other time to make her bed. As things progressed throughout December, we became extremely busy, where getting to her house was not as stable as we would have liked it to be. So I approached her with a suggestion I usually make when one of our customers moves out of our service area or when scheduling them becomes strainful. I offer to let my worker take on the job as her own. They usually have a couple days off during the week so can accommodate these customers better. Since they are already comfortable with each other, I am just removing myself from the entire situation. This was explained in detail. I do not take a percentage of the pay and I no longer contact the customer about the cleaning. I would ask my worker how it was going with this customer and usually get a positive response. A couple of months went by. I was then surprised to find this review. I understand that the work can sometimes deterriorate. Even though I was no longer cleaning for this customer I thought it my duty to call her up and see what was going wrong and if maybe I could offer some help. I also wanted to explain to her that her complaints were not against my cleaning company but towards an individual. I wanted to clear up any misunderstandings that were going on. Once I reached her, she was quite rude on the phone. She expressed that she knows very well this review was undeserved on my part but that she would not change or remove it. I did not want to push the issue, since there was nothing I could do to make her happy. Her last phrase to me was "nice try, Karen". Acknowledging the fact that she was in the wrong but for some reason, unkown to me, she would stick with her negative review. We thank our customers that have been with us for years and also thank our new customers that did not let this review dictate the way we go about handling our cleanings. We are not perfect but are open to anything that could make our customers happier. And we make sure in the end we treat our customers with respect. Unfortunately this lady did not find us suitable and it is sad that we won't be able to make it right for her."
Fabienne C.
Jan 2014
Impeccable service from 2 great ladies.
Response from Ken & Karen's Housecleaning
"Thank you for the review. We do our best to service every home to our customers satisfaction. And take care of the pets as if they were our own. We are well equipped in cleaning supplies, microfiber rags and vacuum cleaners, yet at the same time we are open to using cleaners you are more comfortable with."
ALLAN W.
Dec 2013
Karen and her crew have been cleaning our home for the last year. Karen is the best! Her staff does a fantastic job, always on time and goes the extra mile to please us. It's such a pleasure to have our home cleaned in a short time with these professionals. I would highly recommend Ken and Karen's Housecleaning.
Susan W.
Aug 2013
Great! Karen and her crew show up on time and clean well. She requested feedback so if I didn't like the way something was cleaned, she adjusted. She has definitely gone above and beyond to keep me as a satisfied customer. I'm using this service weekly now.
Robert L.
Jul 2013
EVERYTHING WENT WELL .... COMPLETED IN 3 HOURS.
Mary H.
Jun 2013
they are very friendly, nice. It just never seems like a complete job.
I have a hard time telling them what I want, and I can not figure out why.
I have a hard time telling them what I want, and I can not figure out why.
Anita H.
Apr 2013
Karen and I had spoken on the phone about my townhouse and what I wanted and she told me it would probably be $80, but could end up being $60 because I do not have kids, pets, or lots of things that needed to be moved for dusting, etc. Karen also told me she would make sure that my house would be cleaned before I had a planned hand surgery, rather than after.
When Karen and her two assistants arrived, they got to work quickly. Karen was very friendly and continued working as we briefly chatted. When my office upstairs was complete, I continued my work up there. Just 42 minutes after the trio arrived, Karen called me downstairs to settle up. She did not offer a walk-thru, was just waiting for the payment of $90 (she said it was $90 because this was the first time cleaning ????).
I assumed they had done a good job so included a cash tip for each of them. Once they were gone, I first noticed that the bottle of MY dishwashing liquid that Karen had used to clean the kitchen sink and counter surfaces was sitting in the middle of the kitchen counter. She had taken it from the cabinet under the sink but had not put it back there. I was also surprised to see that she used my product and did no disinfecting.
The stairs had been vacuumed with a small hand tool and there were zig zag marks all over every step. The living/dining room carpet had been vacuumed, but because it is frieze carpet there were vacuum tracks left all over, just like a carpet cleaning machine would leave marks. I grabbed my carpet rake and quickly took care of the tracks.
There was no evidence that the kitchen/entry tile had been mopped (it needed to be and I would expect that to always be part of a first or bi-weekly cleaning). A white paper dot from a hole punch had moved from one place on the floor to another place and had settled in a grout line.
Karen made a big deal of dusting the blinds but when I went to open them later that day, I could see that the dust had just been pushed around to the other side. This also occurred on a small step stool that was sitting on the carpet.
As I mentioned, Karen did not offer a walk-thru, so I expected her to call the next day to ask if everything was to my liking. She did not call and it was at that point that I decided not to have her come back again. When she did call to set up our next appointment, I expressed my dissatisfaction. She did not ask any questions about what was lacking, she just apologized and said she would refund my money immediately. She did refund all my money as promised and I am disappointed that I will have to keep looking for a regular housekeeper.
When Karen and her two assistants arrived, they got to work quickly. Karen was very friendly and continued working as we briefly chatted. When my office upstairs was complete, I continued my work up there. Just 42 minutes after the trio arrived, Karen called me downstairs to settle up. She did not offer a walk-thru, was just waiting for the payment of $90 (she said it was $90 because this was the first time cleaning ????).
I assumed they had done a good job so included a cash tip for each of them. Once they were gone, I first noticed that the bottle of MY dishwashing liquid that Karen had used to clean the kitchen sink and counter surfaces was sitting in the middle of the kitchen counter. She had taken it from the cabinet under the sink but had not put it back there. I was also surprised to see that she used my product and did no disinfecting.
The stairs had been vacuumed with a small hand tool and there were zig zag marks all over every step. The living/dining room carpet had been vacuumed, but because it is frieze carpet there were vacuum tracks left all over, just like a carpet cleaning machine would leave marks. I grabbed my carpet rake and quickly took care of the tracks.
There was no evidence that the kitchen/entry tile had been mopped (it needed to be and I would expect that to always be part of a first or bi-weekly cleaning). A white paper dot from a hole punch had moved from one place on the floor to another place and had settled in a grout line.
Karen made a big deal of dusting the blinds but when I went to open them later that day, I could see that the dust had just been pushed around to the other side. This also occurred on a small step stool that was sitting on the carpet.
As I mentioned, Karen did not offer a walk-thru, so I expected her to call the next day to ask if everything was to my liking. She did not call and it was at that point that I decided not to have her come back again. When she did call to set up our next appointment, I expressed my dissatisfaction. She did not ask any questions about what was lacking, she just apologized and said she would refund my money immediately. She did refund all my money as promised and I am disappointed that I will have to keep looking for a regular housekeeper.
Keith B.
Oct 2012
They have been very helpful.
Response from Ken & Karen's Housecleaning
"[member name removed], thank you so much for the review!"
Kay R.
Jul 2012
Even better than expected!
Response from Ken & Karen's Housecleaning
"Thank you [member name removed]! We really appreciate your business and always look forward to seeing you every month."
Danton S.
May 2012
They are very friendly, punctual and flexible They are easy to communicate with. If you have anything special you want them to do they do it without hesitation. They are reliable, honest and I have often trusted them with my house when I wasn't there.
Regina B.
Mar 2012
Karen and her assistant have been cleaning my large townhouse monthly since I moved in which was June 2011. They always do an excellent job. The rooms and bathrooms are spotlessly cleaned and I can always count on them to be here as scheduled and on time. I recommend them very highly. They definitely score an A+.
Ibrahim H.
Mar 2012
oes n
Alan A.
Mar 2012
See above. To be more specific, the house cleaning involved kitchen, living room, dining room, family room, three guest rooms, five bathrooms and two flights of stairs. They did it all in a couple of hours!
Christopher B.
Dec 2011
The cleaning went very well. The house smelled wonderful and the hard wood floors shined.
The price was fair. We will use them on a monthly basis.
Karen was attentive to our needs and the response time was good.
The price was fair. We will use them on a monthly basis.
Karen was attentive to our needs and the response time was good.
Gennifer M.
Dec 2011
We spend $80 a week on their service. We have been very happy with them, they are very nice, and they do a good job. They also come when they say they are going to. We will use them again next week.
Robin H.
Nov 2011
I selected Ken and Karen's Housecleaning because of their excellent rating on Angie's List. They were very responsive when I contacted them to come over and give me an estimate. Initially they had to do two extensive cleanings because it had been a while since anyone had been here to clean. They did an excellent job. We have numerous cats and they did an excellent job of getting up all of the cat hair. They are all indoor cats and so it's important to me that I have only reliable and responsible people coming to my house who are not going to accidentally let any cats out. Karen cleans for many homes where cats live and she is very careful about keeping doors closed. I let her know exactly what I needed to have cleaned and she did it all. I'm very pleased with their work and they will be coming to clean every two weeks from now on.
Cherri C.
Sep 2011
The quality of their work was great. All the payment was made from my husband's business. The price was fine and seemed appropriate for what they were providing. I would say that they were very professional. They would get in, do the cleaning, and get out. We were looking for a housekeeper and they were housecleaners. They wanted a list of things and they would do the work as opposed to getting to know your home and becoming a part of the household in terms of knowing what was to be done. They were more efficient in terms of just doing the work. They did a great job and everything was very clean. I had a difficult time in figuring out how they scheduled people. It didn't seem to be consistent in the ability to count on a particular day and time and communication is really important there. They did a really good job but the way that they functioned just wasn't a good fit for us.
Monica C.
Aug 2011
We have used Karen every other week for about three months now. We waited nearly a month to get into her schedule, but I will say it was worth waiting. We have very high expectations and have tried many companies, only to eventually be disappointed. But Ken & Karen's seem to do what they promise. And they actually do clean our wood floors on their hands and knees!! One week they cleaned my oven and last week they even wiped my fridge shelves. Karen and a helper arrive on time, immediately begin cleaning and are done between 1 and 1-1/2 hours. She was only late once and she called to let us know.Overall I don't think you'll be disappointed.
Licensing
State Contractor License Requirements
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FAQ
Ken & Karen's Housecleaning is currently rated 4.3 overall out of 5.
Ken & Karen's Housecleaning accepts the following forms of payment: CreditCard
Yes, Ken & Karen's Housecleaning offers free project estimates.
No, Ken & Karen's Housecleaning does not offer eco-friendly accreditations.
No, Ken & Karen's Housecleaning does not offer a senior discount.
No, Ken & Karen's Housecleaning does not offer emergency services.
No, Ken & Karen's Housecleaning does not offer warranties.