Atlas Heating & Ventilating Co

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Excellent!

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George Tuck, the repair technician, got this repair right, the first time. And 14 months later, the pilot's still working fine. I know— I hired him while house-sitting for the homeowner. And regularly provide cleaning services for the owner. So I check the pilot every cleaning visit. George showed me what the pilot—and thermostat— should look like when operating properly.

Love George's educational approach! Also efficient, warm and friendly. With a down-to-earth sense of humor. And as a woman, I felt safe alone in the house with him. Total trust.

THE OPERATION COMPLETED

— Cleaned pilot
— Stripped and reconnected control wiring
— Replaced generator cartridge
— Re-lit pilot
— Safe-tested the valve
— Rechecked operation. Then rechecked. And rechecked again, to confirm that everything was operational and safe.


HOW IT UNFOLDED

I hired George not as the homeowner, but as the the owner's cleaning service. House-sitting for a two-month stretch, while the owner was touring Antarctica.

I never suspected a problem w/ the pilot. Not until a general contractor-friend visited me at the house. He said the pilot sounded too loud. And the flame didn't look right.

First I called PG&E. A technician came out immediately, confirming the pilot urgently needed repair. And turned off the pilot, meanwhile, for safety.

I was nervous about hiring a repair service. I'd never owned a home. Never hired this type of service. And had zero knowledge about heaters or pilot lights.

But the owner entrusted me with any emergencies or repairs, to handle at my discretion. And left me enough money to cover anything. 

Still, I asked the owner to handle this herself, upon her return. But she kindly reminded me she was in *Antarctica*. And preferred returning to a nice, *warm* house, thank you.

Unfortunately, the owner could not remember whom she'd hired previously, for heater repairs. Maybe the cold was getting to her...

But I'm a savvy consumer, so shopped around. And learned that AH&V is a family-owned-and-run- company. That matters to me. And every AH & V technician is an employee. Not contracted out. George himself has fixed heaters for AH&V plenty of years, as the great-grandson of the original owner, George Tuck.

Again, the pilot's still working fine, 14 months post-repair.

Ordered $145 furnace servicing. In a few minutes of arriving the guy told my daughter he had capped the gas line because the furnace was full of cracks and needed replacement immediately! He told her to evacuate with her toddler and newborn and needless to say scared her to death. Within the hour Atlas sent me a proposal to replace the furnace for almost $3000. We had PGE check and we were told there was no evidence of any cracks, but they couldn't check CO levels (the Atlas guy hadn't measured) until Atlas reattached the gas lines. When I called Atlas they said it was the law to cap, though the PGE tech didn't think was true. Atlas wouldn't do it unless we could get an exact time appointment for PGE to be there too (of course PGE always only gives a 4 hr window) so Atlas wouldn't reattach the gas line. Plus they charged us $105 for 5 minutes capping the line. We finally called another respected company who reattached the gas line and checked EVERYTHING I.e. Took motor out and checked carbon monoxide levels and for gas leaks...and nothing was wrong. NO cracks! This was a horrific experience for my daughter and family who had just moved in and had to move in with us while this mess was straightened out. I always thought Atlas was a reputable company but it seems they just wanted to scare us Into purchasing a new furnace? By the way I spoke to someone who said he was the owner...and he said "oh customers usually don't call PGE to check! A nightmarish experience!

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They were very thorough, made some adjustments for better efficiency, and gave advice. Very careful about not trackin dirt into house. I was very pleased with the service.

Atlas Heating gets 10 Stars! I had a pilot on a 50+ year old forced air furnace. I had been told before by another company, it needed to be replaced. Anyway, I had been away a few days and came home to a Frigidaire house that was below 50 degrees. No heat at 7:15pm! I called Atlas and within 45 minutes, George, a magician showed up. He knew all sorts of tricks to clean the rings, squirted water here and there, even blew air through some of the coils and within 45 minutes the job complete. Now for the best part. Our heater had not been working well for 5-6 years. Came to find out that when our back up thermostat located in the basement is ON the main thermostat upstairs , when operated, just blows hot air until it is manually shut OFF. This explains why we would roast and then, have to turn the heat off. We had another company come out and tell us we needed a new heater only 3 years ago. Well I'm keeping this heater and this company in mind the next time I ever have any heating needs!

They were punctual. They cleaned up as they went. They installed the heater and the guy came and cleaned up the ducts before they closed up the heater. They started at 10 am and they were out of here by 2. Everybody dodged getting a building permit and they said that I would have to pay for it if I wanted one. I had them get it. They were not really excited about doing that. The only problem the building inspector found after the installation when he came out was that they did not change a fuse on the heater and the new heater required a larger fuse. They had it fixed within a week.

They are very reliable. They do good work and give us good quotes. They don't try to gauge us. Their price is very competitive.

Good experience.

We choose Atlas from the reviews we read on Angies. I liked that they were family owned and doing business in the bay area for decades. They came out fast in peak season. We have a very old furnace and hoped not to have to replace it. They installed a new motor and the gas valve mechanism. We were very pleased not having to fork out thousands for a new heating system. Our very old furnace is running like new. Thumbs up for Atlas.

very well...

Atlas came recommended by a friend who was a contractor when my a/c failed. They helped me determine my HVAC needs, obtained all promised rebates and installed the new system. Part of what was needed was a rerouting of return ducts. They handled this at minimum cost, and it solved a circulation problem. The work was done well, the worker was careful not to track in dirt, and a callback was only required for one issue (condensation leak). When the leak couldn't be repaired, Atlas contacted the manufacturer's engineers, got a redesign plan and fixed the problem quickly at no extra charge. I am very satisfied with Atlas.

I can't say enough about the technician Sam. He jumped right in inspecting the furnace and found the problem after testing the componenets, a frozen motor. While repairing the motor, he explained the various components, how they work and why a little maintenance every year will keep it running for a long time. The motor fired right up, he changed the real dirty filter blocking the air flow, I had the wrong kind,and I'm back in business.
Everyone was prompt, courteous, and up-beat providing a great customer service experience.

They are very efficient, know what they are doing, and the prices are very good. They do a great job.

The pilot light for our floor heater was out, so we called PGand E. PGand E came out and couldn't get the pilot light to stay lit and the tech told us he thought we needed a new pilot light generator. I called Atlas and made an appt for several days later. I was offered an appointment the next day, but that didn't fit my schedule. I was told someone would come between 12 and 2pm. I was told the service call would be $105 to start. George from Atlas showed up right at 12pm. He checked the heating unit in the hallway and the thermostat. He vacuumed the dust from the heater and then entered the crawl space under the house to inspect the unit. He installed a new pilot generator and came back to report what he had done. His work was thorough and our old heater is working!

It was an annual service for the furnace. It was $69 per furnace. They were great. They were very punctual. The technician was very helpful. I don't know how to judge the quality of their work because I don't know much about furnaces, but it seemed to be fine. I would definitely use them again in the future.

They did a wonderful job they were on time and friendly, the was no hassel and they price was very fair. I would use them again in the future.