Gopher -It Trenchless

They were great. Really helpful, professional and punctual. Made the whole experience much easier.

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At the end you would never know they were there.

Matt Melendez was very professional. No pressure at all, in fact he encouraged me to get other bids. He started on time and finished on time. He answered all of my questions. Matt's final bill was the same as his estimate of $7500. I got two other estimates: Benjamin Franklin quoted me $14,000, Mr. Rooter quoted me $12,000. Neither seemed as competent. They both do other types of plumbing, Matt only does the trench-less replacement so has a lot of experience. My local plumber recommended him to me. 
Important: many municipal water districts have grant programs to encourage people to replace their sewer laterals. In Petaluma I got the last grant of the fiscal year, $2000 back on the replacement! If you are in Petaluma, check with the water district after July 1st, the new fiscal year to see if they are still doing the grants. If you live elsewhere, check with your water district. Matt helped me with all of the paper work.

They communicated well with me, came on time, did what they promised, and left the job site neat and clean. I dealt with Matt who was friendly, professional and replied to my emails within 24 hours.
The only reason I'm giving them a B on price is because I didn't shop around because I was impressed with them when they did the lateral inspection for me when I was closing on the house earlier this year. So I don't know how competitive their prices are.

Gopher It Trenchless delivered on all commitments.  Level of service and quality was excellent.  I would highly recommend this company to anybody looking to replace their sewer lateral.  They showed up on time and performed all work in a professional workman like manner.  They are the BEST.

Responded promptly to our call about our water leak,  started the job within 48hours, Very good job  All his workers were very good and cleaned up the job site.