A.S.A.P. PLUMBING

First met Bruce Witt, owner of A.S.A.P. Plumbing, when referred by my home warranty company. He installed a new water heater. All seemed well until the device that lights the pilot proved defective. The pilot finally had to be lighted the old fashioned way: with a match. He said he would take care of it. Later when I called him about installing three new toilets I had purchased, I mentioned the defective part and his suggestion was for me to call the water heater manufacturer and order a new part. That didn't set well with me since I felt he was responsible for completing the job he had started. I have since received that part from the manufacturer and called Bruce. He has yet to respond. Regarding the toilet installations: All was well until we tried one of the three toilets he had installed and water overran the tank onto the floor and the valve wouldn't shut off. I made an attempt to repair it myself since it was the master bedroom toilet and the master bedroom is on the top floor of a three-story townhouse. I called Bruce to explain what had happened. He replied that the had flushed the toilet four or five times and it had operated without fail. I told him that I had made an attempt to repair the problem myself and it seemed to be working. However, later the same thing happened again. Rather than call Bruce again and perhaps be without a toilet for days, I disassembled the water inlet supply in the tank and discovered that a sleeve that held two parts of the water supply valve was not in place. I replaced the sleeve and the toilet has been operating without trouble since. In my estimation, Bruce gets an "F" for failure to follow up on his work.