Founded 1990 • With Angi since July 2009
Angi Certified
roofing
Service Provider Response
I am Chris, the owner of August Roofing and Solar, and I want to first of all apologize for the unpleasant experience you had. I also want you to know I can understand how this must have felt like an unprofessional and dishonest interaction, but, I can assure you that professionalism and honesty are core values here at August Roofing for all of our staff as well as for John. I would like to explain why John suggested that you might need the additional plywood. A number of years ago we did a reroof in the city of Thousand Oaks where we were forced by the city to upgrade existing 3/8" plywood to 1/2" plywood. We didn't find this out until after the roof was torn off and we were receiving our roof deck inspection (we were under the impression then that it would have been grandfathered in). That's when the inspector told us that the existing needed to be 1/2" by code. We then had to bring this additional expense to the customer. So now it was after the fact and not ahead of time, which is what I prefer because I don't ever want anyone to have to feel like you do....that we were unprofessional and dishonest. So based on that experience we have a policy to provide upfront, to the best of our ability, all possible additional charges that may or may not occur. This way it does not seem like we are trying to do a "bait and switch". Based on that policy, John proposed a possible sheeting upgrade. There are a couple of things we could have done differently to make sure that you didn't have this unpleasant experience, and I am truly sorry they did not happen. First, if John proposed a possible sheeting upgrade in the original proposal of July last year, and second, if we had initially taken the time to contact the city. We would have found out that existing sheeting is "grandfathered in" and none of this would have happened and potentially you would have been a happy customer. So again, please accept my apology. I wish it hadn't happened and if there is anything I can do to make it up to you, please let me know.Subterrainian waterproofing
Health & Safety Measures