Allen & Sons Appliance Repair
About us
For over 21 years in business we specialize in Refrigerators, Washers, Ovens and Dryers made by Whirlpool, Electrolux, Fridigdaire, Kitchenaid, Sears and Maytag. All of our technicians are trained by the manufactures themselves. With an extensive on high end appliances such as Sub Zero, Viking, Kitchenaid, GE Monogram, Bosch and Thermador. We also are authorized servicer for Lowe's, Sears and Home Depot. We provide expert diagnostic service for $65 on most appliances. Licensed, Bonded Factory trained and Background verified Field Engineers. Established in 1993 Allen and Sons Appliance Repair Company is licensed, insured, and bonded for your protection. All of our technicians are highly experienced in the repair of all major appliances. They are trained on a regular basis by all major appliances manufacturers to keep up with the constantly evolving technology of household appliance service. Our management is on top of all technological changes occurring in every type of appliance from heaters and air conditioners to ovens and refrigerators in the market today. A Family Business Allen & Sons Appliance Repair Inc. is a family based business. The head of the family first opened his doors in 1971 under the name Allen's Appliance Repair, but when the family started growing and the younger generation came to the business, the company changed its name to Allen and Sons Appliance Repair. Quality service...at the right price
Services we offer
Appliance repair
Reviews
4.174 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 5% | ||
| 5% | ||
| 3% | ||
| 16% |
Showing 1-25 of 74 reviews
Robert H.
Apr 2018
DO NOT USE THIS COMPANY. The service technician did not have the right part so he had to come back the following day. He made the repairs and said it was fixed, but after one load it did not work again. He also either lost some of the screws that attached the front to the sides or stripped the whole because he used duct tape to keep the part together....unbelievable! I called them on Sunday regarding the problem and they said they would have a service rep out on Monday. He never showed up. I stopped payment on the checks for the service and would NEVER use this company again.
DAvid M.
Jan 2017
(Also known as My Appliance Repair.com) If your appliance needs repair do not under any circumstances call this company. In particular do not allow the repair man named Mel touch your appliance. This man is completely incompetent and has no idea how to diagnose a problem or how to fix it. He orders parts that are not needed and plays games like plugging and unplugging your appliance and then declaring it is fixed. The company is a sham and cannot be trusted under any circumstances. Twice this Mel has caused us problems. First time 3 years ago he completely messed up the repair on our refrigerator and damaged our kitchen floor, and this time he completely misdiagnosed our washer and ordered parts we didn’t need. They charge for service calls that do not repair your appliance and take days to resolve the issue. They will not refund for the incompetence of their staff. If at all possible find someone else to fix your appliance we did.
Elaine K.
Jul 2016
Terrible from the beginning. I had to show the repairman how to pull my dishwasher out. He proceeded to pull it out and kinked drainage hose when he put it back, so my dishwasher would no longer fully drain. I requested a return visit to repair the issue. I was advised by the repairman that I needed a new drain motor. He never checked for a kinked hose, nor did he check the part to see if that was the issue. I was quoted a repair price of over $300. I proceeded to order the part online for 1/5 of the price I was quoted. I replaced the part myself only to find out that there was nothing wrong with the original. I contacted Allen & Sons. They were extremely rude, placed me on hold for over 30 minutes, promised to call me back to deal with the issue, never called me back, and not at all helpful. I would never recommend this company to anyone..
Justine N.
Mar 2016
unknown
FRANK P.
Feb 2016
I am an apartment owner, and was not onsite when the work was attempted. They failed to repair my stove and then I had to call several times to find out what happened. They would not allow me to speak to the repairman. I was told by an office person, not the repairman, that the stove needed a new thermostat. I called Antique Stove Heaven (310) 326-0030 who came
out and fixed the stove on site without a new thermostat. I asked for a refund, and they referred it to "upper management". I received an email offering a future discount and that they would send a "senior technician" the next time. There will not be a next time for me.
out and fixed the stove on site without a new thermostat. I asked for a refund, and they referred it to "upper management". I received an email offering a future discount and that they would send a "senior technician" the next time. There will not be a next time for me.
Claire K.
Sep 2015
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Barbara R.
Jul 2015
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Carl B.
Jun 2015
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Kathie W.
May 2015
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Kermit W.
Feb 2015
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Peter W.
Jan 2015
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Jim S.
Jan 2015
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Howard T.
Dec 2014
The repairman showed up very close to the correct time. He brought another person I thought maybe for training. I knew the problem was the Magnetron Tube and checked with a local supplier to see if the Tube was available, and it was. The technician looked into the cabinet and told me that I would have to take the Microwave (a built in) off the wall to replace the tube. The tube had been replaced before and it didn't need to be de-installed, I could see how to replace the tube from the front. He insisted that I needed to remove it. The price he gave me to R&R the oven and replace the tube was higher than buying a new microwave. I told him not to repair it. When I called the office to schedule the service I was told that it would be $65.00 to check the oven out and that would apply to the repair. The technician tried to get $75.00. His boss called several days later to ask if I was going to repair it, I said no I had ordered a new one. He then began a rant on how the old ones were so much better and I should have the old one fixed. By the way after I took down the old microwave it was obvious that the only way to get to the tube was from the front.
Joanna B.
Dec 2014
I knew what had happened to my oven, the heating element went out, so I went out and purchased the part. I called them to come install it. They came out and it only took them about 10 minutes to install the part and I was charged $200. When I protested this charge, I was told they charge this no matter if they are there on minute or an hour. I tried to call the owner because I felt this was completely unfair and the owner has never returned my call. I was also very concerned that the person who came out had alcohol on his breath.
Diana C.
Aug 2014
I called the company because of a problem with the dishwasher. It was leaking from the release valve at the sink and water would flow on to the counter and then to the floor. When I called the company they told me that the minimum charge to come out was $65 but that it would be waived if I did the repairs. My appointment was between 9-12. At 12:00PM when no one had shown up, I called the company for status. They said the tech would be there in 20 minutes. The tech showed up at 1:30PM. The repair turned out to be a simple one and he was done in 15 minutes. He presented me with a $150 bill which he said was their minimum labor charge. I told him that no one had communicated this to me and that I would have to call the company. I explained the situation to the person I spoke to at their main number. She asked me if I had been presented with and signed an estimate prior to the technician completing the work. I had not. She told me I was only liable for the $65 service charge. I did not rate the quality of the repair because I need to wait a while and run the dishwasher a few times before I pronounce it to be fixed. I would not recommend this company or use them again in the future.
Ronald N.
Jul 2014
unknown
Jan P.
Jun 2014
unknown
Conrad S.
Jun 2014
OK, he found the problem and replaced a part
John C.
Jun 2014
unknown
William B.
May 2014
Scheduling was good and they were very prompt. The first repair attempt was not successful but they came back, at an additional charge, to fix it again. For the second visit they brought the unit back with them to the shop to repair. It has been working fine since.
Phyllis D.
Mar 2014
Andrew did what he promised to do in the time he promised to do it. He is a hard worker who is no nonsense yet personable. He not only diagnosed the problem with my dishwasher, he had it fixed within 24 hours.
You have a loyal customer who gives you the highest recommendation possible. If needed again we will contact you first.
You have a loyal customer who gives you the highest recommendation possible. If needed again we will contact you first.
Gweneth M.
Feb 2014
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Mark F.
Jan 2014
Very well. Only issue was a delay in getting the needed part- probably because it was over the Christmas holidays.
Mark F.
Jan 2014
Service was prompt and professional. Matthew knew what he was doing, and explained options thoroughly. Had a tremendous amount of experience. Only problem was a delay in the part they had to order. Don't think it was their fault- repair done during Christmas/New Year holiday time. Perhaps could have phoned us sooner with an update as to when the part would be arriving.
Dianne H.
Jan 2014
He did the work quickly. He was honest and left my old pump here so I could see the problem. He gave suggestions on how to avoid problems in the future and how to maintain the washing machine. I have a front-loading washer and he suggested using a certain type of washer-cleaner every month. He also suggested using lingerie bags when washing smaller items to keep them from getting into the machine. The work came with a 5 year guarantee.
Licensing
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FAQ
Allen & Sons Appliance Repair is currently rated 4.1 overall out of 5.
No, Allen & Sons Appliance Repair does not offer free project estimates.
No, Allen & Sons Appliance Repair does not offer eco-friendly accreditations.
No, Allen & Sons Appliance Repair does not offer a senior discount.
No, Allen & Sons Appliance Repair does not offer emergency services.
No, Allen & Sons Appliance Repair does not offer warranties.