"Hello [Member Name Removed], Thank you for the opportunity to earn your business. I apologize for the delay we had in getting back to you with the estimate. This days our average return period is loner because our office is still not back to 100% because of COVID-19,but still it shouldn't had taking that long. I'm sorry for any inconvenience we caused you and hopefully you will give us another chance on your next project. Thank you, Aviad Goverman Owner So Cal Builders & Design Inc."

"Hello [Member Name Removed], Thank you for the opportunity to earn your business. When we are coming to give a free estimate on a big project like yours, we don't give a price on the spot, we are taking all the information and measurements back to our office and we are coming back for a second appointment with a detail estimate and an accurate price. The reason for that is that we are obligated to our customers that our price is start to finish, with no hiding fees or surprises. When our project manager came to your house, you insisted to get a ballpark on the spot and unfortunately our guy give in to your pressure and give you a wrong ballpark that end up being too low. When we came back for the second meeting with a detail estimate and an accurate price, it was higher the original ballpark. We apologize for any miss communication, but that is why we don't give a price on the spot. We want to wish you best of luck with the project and hopefully you will give us a chance on your next project. Take care, Aviad Goverman Owner So Cal Builders & Design Inc."

"Hello [Member Name Removed], Thank you for your business. The $6,000 we priced the project in our first meeting was just a ballpark, every time we are removing a wall we advise our customers to start the the blue prints and let the engineer do his job to avoid any surprises. Unfortunately the engineering requirements was more then we original anticipated and that's why we had increase in cost. You hired us just to do the plans for you, nothing else! in fact when we give you the estimate to do the construction for $9,000 you took the weekend to think it over and Sunday night you called Suj and inform him you decided to hire us to do the construction work as well. At any point you haven't been under contract for the construction work and you wasn't obligated to do the job with us, you could had paid us for the plans and hire someone else to do the construction for you. The 1" deep pit in your floor was discovered after demolition and was offered to repair with no extra charge by us, you choose not to wait a few days until our guys was available and decided to hire a handyman on you own. We apricate your business and hopefully you will think of us for your next project. Take care, Aviad Goverman Owner So Cal Builders & Design Inc."