Rain Gutter Pros Inc
About us
Rain Gutter Pros Inc. provides custom fabrication, repair and installation of rain gutter systems, throughout the Los Angeles area. Our philosophy has always been to provide a quality product and service at a fair price and make sure every customer is completely satisfied." Mr. Oz Figenbaum is owner and operator of company Rain Gutter Pros Inc., and has been helping clients better their gutter systems for almost a decade. Oz takes pride in the quality and workmanship of every gutter installation, cleaning or repair that he does .
Business highlights
Services we offer
Installation & Repair - Rain Gutters
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 0% | ||
| 5% | ||
| 3% |
These guys are FIRST CLASS PROFESSIONALS!!!! Adi came on a Sunday and spent several hours explaining the job and answering my questions and all with a lot of patience. Willie and Tony came about 30 minutes early ready to work. They were also friendly. Adi made sure the job was done to my satisfactory. THE JOB was sooo well done, I did not even know that I had gutters.
NO PRESSURE SALES, REASONABLE PRICE AND EXCELLENT SERVICE. Great experience. Thank you!!!!!
Highly recommend!!!
"We are pleased to know that you are happy with your new gutter system. And "thank you" for giving our company an excellent rating."
The guy shows up for an estimate and tells me I will have to contact the roofing sister company if I want an estimate. I tell him the woman I spoke with on the phone stated I could receive an estimate for both and the guy tells me no. So apparently the woman who answers the phones had it wrong.
The guy seemed to be in a hurry and he wasn?t friendly. He quoted me $800 for two downspouts (material and installation) which is very high, cost-wise.
I got another quote for $400?seriously half the quote from Rain Gutter Pros?accepted it, had the work done last month and those downspouts perform just fine. They?re aluminum?cheaper than bonderized (which is what Rain Gutter Pros quoted me on)?but to charge me double for bonderized? there simply is no sense in that.
"…..Clearly Sir, we are certain that you misunderstood our telephone representative while inquiring into an estimate with our company. At Rain Gutter Pros, we are a proprietor of “rain gutters”, not roofing. While we do offer a referral to clients who need a roofing estimate, we are not a roofing company. So, if you felt misinformed, we’re sorry and can assure you that you misunderstood us. We would not imply to any of our prospective clients that we are a roofing company, otherwise our rain gutter business could not possibly be operating as efficiently as it does. Our wish however, is for all of our customers to be well informed consumers so they are able to make informed decisions based on knowledge, not just price. So, your disappointment with our quote is possible if you have limited knowledge of bonderized materials. And yes, bonderized material is more costly to use as it requires the soldering of each and every joint. Thus, adding a considerable amount of additional custom work which is not only more labor intensive, but also more expensive. We don’t wish for anyone to come away feeling as though…”there simply is no sense in that”… when there really is. Hopefully, this might clear up your disappointment and misunderstanding of us, and we do wish you well with your future projects. P.S. — It should be correctly noted that Rain Gutter Pros was never hired to perform work on your behalf and did not collect any monies. We gave you an estimate that was performed honestly and to the best of our ability."
"Hi, Thank you for your compliments regarding our craftsmanship and service. We are very happy that you are pleased with your new rain gutter system and if you require further service in the future please let us know. We're here to help!"
I called them and arranged for them to come out again and adjust the downspouts so the rain barrels could be installed. This is where the problems began.
1) I have a sloping driveway. The rain barrels are chained so the overflow from one flows into the next. They installed the rain barrels so they chained *uphill*. So the first one to fill was the one at the bottom of the drive way. The water then obviously doesn't flow uphill, so the other barrels never fill. Alright - swap the connectors around, move the other barrels down the drive way.
2) The rain barrels have a faucet mounted on the bottom, to dispense collected water. Some of these were not screwed in properly, so the water leaks out. To tighten them, I have to open up the barrel. That's when I find that the screws holding the barrel lids on have been over-tightened. Some of them have been tightened to the point where the heads have embedded themselves in the plastic lids, and one of the screws has been completely stripped, so I can't unscrew it at all. So I can't get into the barrel to tighten the faucet.
3) Email the office. The first callback I get, they promise to send someone out to take a look. They say they'll call me back in a day or two to set up a time. The second call I get is from the office manager. She's kinda brusque, and claims that there's "no way" they could have damaged our rain barrels because they use an impact driver to screw on the tops. She blames my rain barrels and, in short, basically makes it clear that she's not going to send someone out to help me resolve the problem.
So the initial gutter installation was nice and well-done, but everything after that has just not gone particularly well. The rude office manager was kinda the last straw. I'll find a way to fix the damaged rain barrels myself, but I thought their response to my complaint about the rain barrels was very unprofessional.
"Ms. [Member Name Removed], Thank you for expressing that our gutter installation was... nice, well done, and fine. We appreciate that! Our expertise is proven by many years of our satisfied customers and referrals. We understand your disappointment when you asked us to "add additional gutter work" on the front of your house on the same day we came back to install your rain barrels. The fact is, your gutter installation was already completed, and to deviate from our schedule would have been unfair to other customers, as they too were hoping to be prepared for El Nino. As in your case, we install Rain Barrels as a courtesy to our customers, but we do not manufacture or provide them. So, our company will make recommendations to assist the customer, however since the customer is harvesting the water, the location(s) of where the Rain Barrels are placed is ultimately the choice of the customers, alone. As professionals for our industry with years of experience, we highly recommend that you contact the manufacturer where you purchased your Rain Barrels and inform them that your Rain Barrels were delivered in a defective condition. We truly apologize for any misunderstanding that you may have had. Our policy is and always will be to provide each and every one of our customers with outstanding, quality, service and craftsmanship. All our best wishes for your current and future projects."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
14320 Ventura Blvd, Ste 228, Sherman Oaks, CA 91423
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