REAM CONSTRUCTION INC

First experience I ever had with a contractor, and even
though everyone always jokes about hating contractors, there is no way that
they are all this bad.  Definitely should
have checked them out on Angie's List first, but my insurance company
recommended them and said if I used them, then the work would be guaranteed for
3 yrs.  At the time, I liked my insurance
company and decided to go with their recommendation.  Now I hate my insurance company and am
getting rid of them. To be clear, the labor these guys brought in was just
fine, no complaints.  This review is
about the "management", if you can call it that (specifically Mark,
Tom and Tony. Why are there 3, you ask? EXACTLY).  These guys drug their feet for weeks, I
repeatedly found things that they missed (we had water damage, these guys were
there to put things back together).  They
wanted me to order my floors from the floor store around the corner (also owned
by Ream), which I was happy to do until I realized I could get the same tile
for my kitchen for 40% less from a store 1 mile away (that's not an
exaggeration).  That's when things
started to go downhill.  They didn't want
to order the materials because I wasn't buying from them (insurance job, they
were being paid to get materials I wanted from where I want to buy them; their
response "We'll just cash you out for that"). They blamed all the lag
time on having to line up subs and get all the materials, but when the subs
finally arrived, they had to re-measure, match, figure out product, then leave
the job to get the materials. Half a day wasted each time that happened (again,
not holding that against the labor, they were set up to fail). Eventually they
quit the job, evidently they got sick of me hovering and calling them out on
their inefficiencies and mistakes, but how could I feel comfortable leaving my
home in their hands when they displayed total incompetence at every
opportunity?  I had wanted to fire them,
but was afraid starting over with another contractor would just set us back
several more weeks.  Their quitting was
the best thing that ever happened.  Since
I would have had to wait 3 weeks to get started with another contractor, I took
it upon myself.  We were done a week
earlier than Ream projected to be (which I doubt they would have accomplished
anyway), and way under their budget. Only mistake I made after they quit was
relying on the measurements they took when ordering my kitchen tile, which
resulted in me having to re-order more after my installer noticed we were gonna
be short.  Wouldn't wish Ream on my worst
enemy, and will think long and hard before ever using another contractor. 

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