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Wilkins Computer Consulting

Computer Repair, Internet Service, Computer Sales,

About us

Wilkins Computer Consulting is dedicated to the servicing and solving of your computer and networking needs. Our goal is to provide you with the options and knowledge you need to excel in your personal and business life. We strive to provide excellent customer service—not only in finding an answer to your problems, but also by teaching and providing you with the tools to feel more confident in the resolution of your issues in a current and ongoing basis. I also own a computer repair and consulting company, Computer Center Santa Cruz. We have a handful of technicians, offering Mac and PC repair, network support, and tutoring.

Business highlights

20 years of experience

Services we offer

We offer Macintosh and Windows computer repair & maintenance. We can either go to your home or business, or you can meet us somewhere around town. We see ourselves as mentors and consultants, helping you to get the most from your technology. We also offer cell phone training, network setup and support services.

Services we don't offer

We have many friends in the industry, so if we don't do it, or can't fix it, we'll refer you to someone who can.

Amenities

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • MasterCard
Reviews
4.911 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
9%
3
0%
2
0%
1
0%

Filter reviews by service

Showing 1-11 of 11 reviews
Patricia B.
Dec 2019
5.0
Computer Repair
Yes, I recommend this pro
$260
Excellently! His fee included a part which greatly improved my system. He did an amazing job and could not have been more pleasant.

Camille S.
Oct 2017
5.0
Computer Repair, Internet Service
Yes, I recommend this pro
everything done perfectly. A+ in all categories.

Gloria L.
Nov 2015
5.0
Computer Repair
Yes, I recommend this pro
$125
I left California a few years ago but haven't found anyone in the computer support arena with as much savvy and can-do attitude as Jesse.  Once again, he literally "Saved my bacon" by restoring Quicken data that I feared was "lost."  Jesse is patient, listens well then goes to work to make things "Right."  His rates are reasonable, his advice grounded, and his attitude the best.  A pro whose patience with non-techies is a much-appreciated bonus.  Definitely recommend him for friendly, reliable service!

Kathie C.
Apr 2015
5.0
Computer Repair
Yes, I recommend this pro
$99
unknown

Mary P.
Feb 2015
5.0
Computer Repair
Yes, I recommend this pro
$100
Mr. Wilkins came to my home and worked on the computer in situ.  He was efficient and only took an hour.  He answered a lot of my questions, explained how I could cope with these problems in the future and gave me information on websites for getting coupons without inviting  in unwanted websites or viruses.
I had taken  my computer twice to another outfit in the area and they weren't able to help at all, even though I paid the same price and had to haul the computer into the store twice, which meant I didn't have access to it for several days, each time. 
I may not remember all the advice he gave me for avoiding these problems (I'm a bit on the senior side), but at the price and the convenience, I'll just call him back and have him come again!



Mary P.
Oct 2014
5.0
Computer Repair
Yes, I recommend this pro
unknown

Michael H.
Dec 2013
5.0
Computer Repair
Yes, I recommend this pro
They're great. I like those guys. They take care of business. They answer my questions. If you've got a question, you can call them up and they'll answer it. They're dependable. I've never had a problem with their pricing, billing, etc. I think they're fair on pricing. They're not cheap but they're fair and not overpriced. When I have a problem, that's who I call.
Response from Wilkins Computer Consulting
"We're always happy to help. Whether its fixing the problem for you or pointing you in the right direction to help yourself. Thanks so much for your business, and review."

Donna L.
Jul 2013
5.0
Computer Repair
Yes, I recommend this pro
$100
This was not an easy project and Jesse and his partner were able to restore my files and re-install my applications.  They were wonderful to deal with and lifted my stress at a time I was in a panic. 
Response from Wilkins Computer Consulting
"Thank you (member name removed). It's always our goal to provide the best service possible to our community members, friends, and clients. Thank for you for your patronage and support."

Gloria L.
Jul 2013
5.0
Computer Repair
Yes, I recommend this pro
He is phenomenal and incredible. He is very thorough and hard working. He is completely reliable. I have been very happy with his service.
Response from Wilkins Computer Consulting
"Thank you (member name removed) . It's always a pleasure to work with you and help you with your computer-related problems."

Kathleen H.
Jun 2013
4.0
Computer Repair
Yes, I recommend this pro
We are still dealing with them.  Our computer system was installed by another company so the guy needs to figure things out.  I think, basically, he is okay.  If there are kind of problems that come up, they seem to get resolved.  His service price is reasonable.
Response from Wilkins Computer Consulting
"Hello [member name removed], Thank you for taking your time to write a review. As you know, reviews are very important for business like mine. If I'm not performing excellent ("A" rated) service, I'm doing both of our companies a disservice. Would you please let me know what may be done to warrant an excellent service rating from you and your office? Thank you. Jesse Wilkins"

Bonnie F.
May 2012
5.0
Computer Repair
Yes, I recommend this pro
$75
We have called him anytime we have a power outage or computer issue.  He is very good and we are very pleased with the service he provides.  He is very reasonably priced.  He will come to our home for services. 

Licensing

Insured

Licensed*

Trade License Number

90691

Trade License Locale

CA

Trade License Authority

California Department of Consumer Affairs - Bureau of Household Goods and Services

Trade License Expiration

11/30/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Wilkins Computer Consulting is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM

Wilkins Computer Consulting accepts the following forms of payment: American Express, Check, Visa, MasterCard

Yes, Wilkins Computer Consulting offers free project estimates.

No, Wilkins Computer Consulting does not offer eco-friendly accreditations.

Yes, Wilkins Computer Consulting offers a 10% senior discount.

No, Wilkins Computer Consulting does not offer emergency services.

Yes, Wilkins Computer Consulting offers warranties.

Wilkins Computer Consulting offers the following services: We offer Macintosh and Windows computer repair & maintenance. We can either go to your home or business, or you can meet us somewhere around town. We see ourselves as mentors and consultants, helping you to get the most from your technology. We also offer cell phone training, network setup and support services.

We have many friends in the industry, so if we don't do it, or can't fix it, we'll refer you to someone who can.