About us
Knowledgable technicians. Problem solvers, Accept major credit cards, commercial account.
Business highlights
25 years of experience
Services we offer
Brake & suspension specialists, alignments, frame , differential, drivetrain. Problem solvers for all steering, stopping and stability issues. Upgrades & repair on all vehicles from auto (foreign & domestic), truck, rv, hd truck.
Services we don't offer
Engine diagnostic & repair
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- Visa
- Discover
- MasterCard
Reviews
3.73 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 33% |
Filter reviews by service
Showing 1-3 of 3 reviews
Victoria G.
Aug 2015
Auto Service
This provider is a liar and a con artist. He told me that my brakes were going out and that I would have had huge issues if I had not come in when I did. He left old parts in my car. He left rusted parts in my car. He lied and told me that new brakes will squeal. He was very nasty. I told him that wanted my money back and he was only willing to give back 1/4 of the money I had paid. He was terrible. It was a nightmare to deal with all his staff and with him. The service was so bad I had to contact the BAR regarding this. They informed me that my report was the 2nd strike against him. If he gets third strike they will be investigating his business practices. Women seem to be his favorite victims.
Response from Roger Daniel Alignment & Brakes
"Dear [Removed member name] We worked on your car in September of 2013, you had come in with severe grinding on the front and rear of your car. We highly recommended that you allow us to use dealer parts because you had let your brakes grind to where your hydraulic parts needed replacing. You insisted that you could not afford that and you chose to use economy parts against our recommendations. One of the parts we put in malfunctioned a month later.( A manufacturer defect, not an installation problem) We immediately addressed the problem and replaced the part with the dealer part we had originally recommended, we did this at no extra charge to you. We did not install rusty parts, parts of the rotor naturally rust within a few days. You were still not confident in the work we did even though you had no more malfunctions and asked for a full refund but did not want to return the parts we installed. We then offered you (in writing) to go to El Cajon Ford and have all the parts replaced at our expense. At that point you went to the BAR and logged a complaint , well within your rights as a consumer. We do everything we can to please our customers, and you claimed you did not feel safe (not that you had anymore problems). At that point the BAR representative came to you and again gave you the offer to go to the dealer at our expense. You accepted the offer from the BAR and still waited several months before going to Drew Ford. The service writer there made it very clear that your brakes were functioning fine but agreed to replace the parts in October 2014. We paid the bill and felt this was a bad experience for all of us and it was done and over with. Now it is 10 months later and you are writing slanderous reviews,and calling us names. We have been here 15 years and 99.99% of our customers are happy and return. We are not even close to be investigated by the BAR or any other consumer or government organization. We pride ourselves on our integrity and excellent customer service. Please let this be the end of it. Roger & Roberta Daniel"
Carrie J.
Jun 2014
Auto Service
It was really good and we've been there more than once. In terms of quoting, it's an old school and the customer service is his priority. Hopefully, I'm glad with the vehicle that he fixed.
Daniel R.
Sep 2013
Auto Service
Excellent shop for alignments, brakes and suspensions. I have used them for all three and they always provide excellent service at a fair price. Very honest.
Response from Roger Daniel Alignment & Brakes
"This is not our business."
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
Roger Daniel Alignment & Brakes is currently rated 3.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Roger Daniel Alignment & Brakes accepts the following forms of payment: Visa, Discover, MasterCard
No, Roger Daniel Alignment & Brakes does not offer free project estimates.
Yes, Roger Daniel Alignment & Brakes offers eco-friendly accreditations.
No, Roger Daniel Alignment & Brakes does not offer a senior discount.
No, Roger Daniel Alignment & Brakes does not offer emergency services.
No, Roger Daniel Alignment & Brakes does not offer warranties.
Roger Daniel Alignment & Brakes offers the following services: Brake & suspension specialists, alignments, frame , differential, drivetrain. Problem solvers for all steering, stopping and stability issues. Upgrades & repair on all vehicles from auto (foreign & domestic), truck, rv, hd truck.
Engine diagnostic & repair