North Park Transfer & Storage

The team was very professional.  They were on time, they knew how to handle heavy furniture without damaging the house, they were courteous and organized.  Once we unpacked, we had no breakage of anything.  Our belongings were well cared for.  I could not be more pleased.

unknown

They did very well. They did an excellent job. They were very polite and courteous.

The gentlemen that moved the furniture from one place in Del Mar to the destination in Santee.
They were wonderful and moved everything required. They were quick and efficient.

The movers arrived an hour past the end of the two-hour window they gave us. We had already moved two u-haul truckloads over to our new house, so most of what was left was the big stuff, like furniture. 
We had purchased a 3-hour/3-man deal through Angie's List, but it took far longer than it should have for the movers to get our stuff onto the truck, it felt like they were intentionally working slowly. Once they arrived at the new house, it was clear we were irritated and they sped it up a bit. 
At the end of the move, we found a custom frame with the glass shattered, and had an exceedingly awkward conversation with a guy who claimed to be the supervisor and clearly wanted us to settle for some small amount of cash rather than file a claim. When it became clear that he didn't want to compensate us for more than a token amount, we told him we would go through the normal process. 
Overall, not happy with the service, the fact that the movers were late with no communication on ETA until I had already called twice to find out, and the weirdly shady conversation with the boss trying to get out of dealing with a claim for an expensive item that they damaged.

North Park Transfer and Storage did a fairly good job moving us out of our old house and into our new house. The movers were very respectful and courteous most of all. We did feel that they could have done the job quicker. They were fairly cautious moving our things, only dinging a few walls. Overall the level of respect, professionalism and kind manner of the crew outweighed our view of their ability to complete the move in a more timely fashion. They were truly a great crew.

I purchased a $279 Angie's List Big Deal for this service and it was great. I also paid close to $300 beyond that. I think their services were excellent. The guys were hard workers and would tell me when they were going to take a five minute break. They seemed very responsible and they worked really hard. I was only moving two miles, but it really does not matter how far you move, the amount of work is the same.

unknown

unknown

WENT WELL. RENE, ROBERT AND HENRY WORKED VERY HARD. VERY PLEASED.

Let me start off my saying that I have used movers to move me to new apartments every few years for the past 10 years.  I have used 6 different moving companies.  In the past, I have always hired 2 movers and it would take them about 3 hours, give or take 15min (including drive time).  I have had approximately the same items to move each time to a new apartment about 15 min away.  In all it has never cost more than $300.
About a month ago, I saw this deal on Angie's List for 3 movers for 3 hours from North Park Transfer and Storage for $279.  Seemed like a great deal to get an extra mover for the price I usually pay for 2 and bought it.  If you call ANY moving company and say you need to move a 1 bedroom apartment, they will tell you it is a small job and with 2 movers it will take around 3 hours and 3 movers it will take around 2 hours.  I called to schedule my appointment for 8am August 1st.  They told me that they would let me know the day before if that time would work as it would be later if they could book a bigger job.
The day before Aug 1, I received a message that my movers would arrive between 8 and 10am - annoying to have a window since I had work to do that day but I could make it work, after all, I was planning on them being done after 2 hours.
At 8:30am on August 1st, I received a call from one of the movers to let me know that one of the movers had called in sick and they were waiting on another to arrive and would then be on their way.  All 3 arrived at 9:45am.  They did not give me any paperwork to sign at this point but did remind me that it would be $125 an hour if the move went over the 3 hours.  They then all expressed how happy they were that this was going to be an easy move with not a lot of stuff.
I had all of my belongings packed in boxes and neatly lined up and ready to go.  My doorway was directly in front of a small stair case of 6 stairs but they were just stacking the boxes up on a dolly and rolling it down the stairs rather than carrying the boxes so that shouldn't have slowed them down.  About 45min in, one of the movers disappeared.  A mover who was sitting on my living room floor taking a break explained he had gone to throw up and wasn't feeling well.  They all continuously took breaks.  I should have said something but didn't want to be cruel as I wasn't doing any of the lifting.  I never imagined I would be charged for their time to recuperate or vomit.  Finally the truck was loaded at noon.  They said they wanted to stop at the store and but some drinks and they weren't feeling well.  They asked me where the nearest store was.  I said there was one 2 blocks down as well as a 7/11 in my building we would be driving to.  I took off in my car.  They showed up an hour later.  It took me 12 minutes to drive there.  They parked in the loading zone right in front of the entrance to my building.  From there it is a straight shot to the elevators about 25 ft away.  My apartment is right when you get off the elevators on the 8th floor.  The elevators were not being used by other tenants since it was the middle of a workday.  
They unloaded at an extremely slow pace and became obvious that they were not feeling well and trying to move slower by asking where to place EVERY SINGLE TRIVIAL ITEM - JUST PUT THE RED VASE DOWN!  They told me there was no way they could fit my couch in thru my hallway.  I explained that the previous tenant had the same size couch as me and got it in.  They offered to do me a "favor" and "take my [extremely expensive Ethan Allen leather] couch off of my hands" - gee thanks!  Why would I give away my furniture to the movers I don't know?!  All 3 of them stood around for awhile looking at it.  I finally asked if they had finished unloading, they said they hadn't.  2 of them continued to unload, 1 spent 20 minutes talking to my maintenance man about my couch and asking if he knew where I could rent a crane - ARE YOU KIDDING ME?!
They FINALLY finished unloading everything at 2:45pm.  My couch was left in my hallway.  At 3:15 one of the movers showed up with paperwork (and tried to charge me for the 30 min he had supposedly been doing paperwork).  He had me sign a few papers and then had me sign one that he said he had "forgot" to show me up front that stated my move would not exceed his quote of $1200!!!  $1200 to move a 1 bedroom apartment which has cost me $300 with 5 different companies in the past?!  If I had seen that upfront I would have told them to get out and would have called another company -it would have been clear that they were going to take their time and rip me off.  He then gave me a bill which I disputed with him.  I told him that this move should have taken 2 hours, 3 at the absolute most and shouldn't have to pay for their breaks and vomiting.  We argued about it and I finally paid an additional $424.89 (in addition to the $279 I had already paid thru Angie's List) to get him out of my apartment.  
At this point, it was 3:45pm.  The point of hiring professional movers was to have my entire apartment moved in the morning so I could go back to work in the afternoon.  This move wasted my entire day.  My dad came over that evening and he and I (keep in mind that I am a 5'3", 110lb woman) moved my couch into the living room without damaging the walls or the couch....or hiring a crane.  This was the couch the movers left in my hallway and tried to get me to give them.
The 3 movers were all extremely polite and personable, however that doesn't justify taking over 6 hours to move a 1 bedroom apartment with 3 movers, when it has always taken 3 hours with 2 movers 5 times in the past.
I have filed a dispute with my credit card company and they are reaching out to the company for me.  I don't feel that I should pay for anything over 3 hours.  I will also let Angie's List know and see what they can do about it.  I will update my review with regards to how the company handles this.

The actual move went very well.  They took great care with my furniture and my boxes.  NOTHING was broken or scratched or mishandled.  The new apartment had wood floors - they protected the floors before bringing in any boxes.  The three movers were polite and professional at all times.  They did a super job and never once complained.
The old apartment was on the second floor and they had stairs to contend with.  The new apartment had an elevator and the unit was a fair distance from the elevator.  They never complained.  They never stopped working.  It was an even pace from start to finish.  While they tried their best to do the move within the three hour deal I purchased it was not possible.  When we got to the new apartment one elevator was broken and someone within the building was moving out.  The circumstances slowed the process but the movers kept going.
I did have to pay for two hours of service over the three hour deal.  Each hour cost me an additional $150.  Some insurance was included.  When I originally called to set up the date I requested a morning move and was told they would try but could not promise.  When I called a few weeks later to confirm they said they saw the request for a morning move and would try but could not promise.  The movers called me at 7:15AM to say they would be to my place by 8AM!  It was in that call they asked if I needed wardrobes, special packing, packing services.
I would use this company again for moving services.

The crew showed up on time and I walked them through and showed them what was needed. Within the first hour, I noticed they were lingering at the back of the truck and when they noticed me, they told me they were going to take a 5 minute break. They took longer than the three hours and I had to pay extra for an hour and a half.

 After they left, I realized they had not unwrapped my BBQ and they didn?t re-attach the small table that was supposed to be on the BBQ. I tried to put it back on myself, but I could not find the bolts. I tried to call the company but they were not giving me a response. I felt like they didn?t round out the customer service area. 

They didn?t damage any furniture and they put things where I asked, but they just didn?t exceed my expectations.

unknown

The two guys who came were terrific.  They were great, really good and work like crazy.  However, when they showed up there were only two guys, not three.  They gave me a refund and they took them eight hours.  They took longer than I anticipated.  If I had a three men crew, the additional hours would have not been charge.  They said it was just a mix up in the office.  It wasn't their fault; it's the one working in the office.  They gave me a hundred and five discounts.  The office had a little problem so I had a refund.   The two guys need to be congratulated and so my grading would be on the two guys and not about the office for they did a very good work.  They two movers were early.  I won't use them again not because of the two movers; I don't want to give negative comments about the two guys.

unknown

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To begin there was a misunderstanding on my part but they were on time , they were fast, they were careful with my things and I was very much please at the way they did their work i'm glad I called them thank you Angie

Very nice guys nothing got damaged very patient as i decided where things should go in new place. I have a lot of heavy solid wood furniture plus two pianos they did a great job!

The only problem we had was they showed up at our new house first so we lost some time.

We sold our house in January but could not move into our new house until September, so we had to move half our stuff into storage with North Park Transfer and move the other half to an apartment nearby.  They sent Warren out to evaluate the job, then provided a "not to exceed" bid, to include packing whatever we had not packed, moving it to two locations, and storing some of it for several months.  The bid also included moving the stored stuff out of storage to the new house.  Warren provided a separate bid to move our stuff from the apartment to the new house after he came out again to evaluate the apartment stuff for packing and moving.  The initial bid was the lowest of three we received - by about $1,000!  I couldn't believe it, so I called up the next lowest bidder to ask if there was something I didn't understand in his price.  He stuck to his bid and couldn't explain why North Park's was so much lower.  Then I called Warren, to make sure he hadn't missed something and would really stick with his bid.  He said he would so, based on price and generally good reviews on Angie's List, we hired North Park. | |On each move day, we had two crews, one handling packing everything and moving to our next living arrangement, the other crew handling the storage-in/storage-out piece.  I think we had 3 guys on each crew, but one of the guys was the same on move-in and move-out, so we had 11 different guys.  Some were better than others, but all seemed to be experienced and/or well-trained in packing and moving methods.  They took great care of our belongings, carpets, walls, etc., and it paid off:  unbelievably, we're almost unpacked and have not found item they moved or stored that was damaged -- not so much as a crack or dent.  Wow.  The only damage that occurred was one of the guys lost control of a bed frame piece, which fell onto the wall of the house we sold and dented and scarred the painted and textured drywall.  North Park sent somebody out to repair and re-texture.  He did a great job and even fixed another area of damaged drywall we were going to have to fix ourselves - wouldn't take any money for it. | |In terms of negatives, there were only two.  First, there seemed to be a tension between Warren, who bid the job, and the movers, who on both sides of the move complained that Warren had underbid it.  Both times, the crew tried to get me to sign an authorization for more men and/or more time, which would have increased the price. Both times, I showed them my "not to exceed" bid from Warren, we debated the point, they spoke to somebody at North Park by phone, and then they went on with the job without the authorization to raise the price.  Each time, the crews finished within the time bid and I paid the bid amount or less.  I'm not sure whether the whole routine was a choreographed bait-and-switch thing -- Warren bids low then the crew persuades the customer to pay more -- or a legitimate issue between Warren and the crews.  Doesn't matter, they honored the bid in the end, and did an excellent job. | |Second, we noticed that the guys seemed to work a little faster and with a little less concern for putting things where we wanted them and putting furniture together as the day wore on.  I had expected the opposite, but it seemed the guys were motivated to finish as early in the day as they could.  Maybe it was about meeting or beating the estimated time and cost for the move, but it seemed to be more about them just wanting to finish early. | |We recommended North Park to friends who moved about a month after we did.  They're experience wasn't quite so good -- a few damaged items we're told.  But they agreed North Park's price was rock bottom. | |In summary, I'd hire North Park again and I'd still recommend them to friends, but I'd warn them to insist on a not-to-exceed bid and be prepared to stand firm on paying no more.

It went mostly good. Their movers, themselves, were fantastic. It took a lot longer than they expected. It's not necessarily their fault. So I had to pay a bit more in both time and money. I don't necessarily put fault on them but it was a bummer. There was one minor thing that got lost in the shuffle, like a wheel for a shelf. Other than that, they were very good and very professional.

The pick-up and pack-up of furniture was done by a three professional and caring individuals.  It was a very good job.  Thansferring the items from a PODS container was also just excellent.  Good job.  There is no way an amateur can do this job.

It went very well!!!  I would use them again and have already recommended them to a friend who is moving.  From my first contact with the estimator to my last contact with Bobby, the manager, I have found this company to be helpful, professional, and really good at what they do.  One of my smaller items had some damage and I was reimbursed immediately.  It was a minor item and everything else was delivered in excellent shape.